# Switchboard Operator (Part-time 20 hours) > NHS job listing from Job Clerk for The Christie NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/switchboard-operator-part-time-20-hours/4a16ba43-531d-4686-a064-67aa3d77a5fe - **Markdown:** https://www.jobclerk.com/job/switchboard-operator-part-time-20-hours/4a16ba43-531d-4686-a064-67aa3d77a5fe.md ## Summary - **Status:** Live - **Employer:** The Christie NHS Foundation Trust - **Town:** Manchester - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 Pro rata, per annum - **Contract type:** Permanent Contract - **Employment type:** 20 hours per week (Part time permanent) - **Closing date:** 2026-07-29T23:59:00.000Z - **Posted:** 2026-07-15T11:01:00.854Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8157165 - **Application URL:** https://apps.trac.jobs/job-advert/8157165?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.christie.nhs.uk ## Job Content ### Job overview The Switch Board Operator will provide professional service and operate within the values and standards of the trust. Respond to potentially distressing calls from patients, visitors, staff and other callers in a professional and prompt manner, ensuring that the trust values are maintained. Use of electronic switchboard system and notification software. ### Main duties of the job The Christie is an international leader in cancer research and development and the largest cancer treatment centre of its kind in Europe. The Soft Facilities division has several vacancies for band 2 Switch Board Operator within the Switchboard department. This is a permanent position covering Mon-Fri 16.00 - 20.00 (20 hours) Applicants should be enthusiastic, smart, flexible, reliable, decisive, show initiative in all situations and have excellent customer service skills. A strong ability to interact with callers in a clear, concise, and confident manner is essential. Full (paid) training provided. ### Detailed job description and main responsibilities DUTIES AND RESPONSIBILITIES - Use of IT equipment and switchboard systems. - Use of IT systems and intranet to find relevant information relating to patient, staff, and visitor requests. - Use of IT programmes to enter on-call details and to maintain contact lists up to date. - Answer all calls internal and external in a polite, calm, professional manner being able to deal with emotionally distressed patients and visitors in a sensitive and non-confrontational manner, prioritising calls as per operating procedure. - Respond to emergency calls in a calm professional manner, following all procedures and training. - Carry out daily emergency call test daily and record as procedure and training. - Generate electronic emergency notifications (often called ‘crash calls’) in a clear and confident manner, ensuring accuracy at all times. - Operate internal messaging system (currently Allocate Alertive) – In accordance with procedures and training. - Maintain out of hours on-call lists – liaison with clinical colleagues to ensure details held are correct. - Prepare night out of hours on-call lists and ensure correct information is handed over to evening staff. a.    Escalate all switchboard issues immediately to various colleagues, including Digital Services, Duty Manager, Operational Services Manager, Deputy Operational Services Manager. - Ensure patient confidentiality to be maintained at all times as per Trust policy. - Take part in trust Performance Development Review process. - Ensure individual training is kept up to date. - Demonstrates knowledge and application of the Trust’s value and behaviours. Undertake any other duties or responsibilities as required and deemed reasonable by the Operational Services Manager. This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder. ## Person Specification ### Other **Essential** - Must be willing to be flexible regarding work hours as and when required. ### Skills **Essential** - Excellent verbal communication skills - Good Written Skills - Good Organisational Skills - Good level of keyboard Skills (MS Office, Teams, etc.) - Excellent customer service skills **Desirable** - Previous experience working with the public, preferably in an NHS setting. - Ability to display empathy towards patients, visitors, callers. - Ability to remain calm when dealing with potentially challenging situations. ### Values **Essential** - Ability to demonstrate Trust organisational values and behaviours. **Desirable** - Demonstrate care and passion for patients ### Knowledge **Essential** - Must be willing to learn how to operate switchboard equipment and software. **Desirable** - Must attend all necessary training courses ### Experience **Essential** - Switchboard knowledge - Ability to work as part of a team **Desirable** - NHS switchboard experience - Knowledge of healthcare systems ### Qualifications **Essential** - No formal qualifications required - Must have good comprehension of English language. **Desirable** - Customer care experience - NVQ Level 3 - English and Maths certification ## Documents - [strategy brochure (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=1645) - [travel to the christie (pdf, 3.8mb)](https://www.healthjobsuk.com/documents?edoc=1960) - [the christie values and behaviours (pdf, 919.5kb)](https://www.healthjobsuk.com/documents?edoc=1643) - [job description & person specification (pdf, 251.1kb)](https://www.healthjobsuk.com/documents?vdoc=10457542) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.