# Switchboard Call Handler

> NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/switchboard-call-handler/01718f53-4a35-48e5-8e1e-8a64cbba7511
- **Markdown:** https://www.jobclerk.com/job/switchboard-call-handler/01718f53-4a35-48e5-8e1e-8a64cbba7511.md

## Summary

- **Status:** Live
- **Employer:** Betsi Cadwaladr University Health Board
- **Location:** Wrexham Maelor Hospital
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Salary:** £26300.00
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-09-17T23:59:00.000Z
- **Posted:** 2026-09-03T12:30:31.672Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8230682
- **Application URL:** https://apps.trac.jobs/job-advert/8230682?ShowJobAdvert=&feedid=9002
- **Employer website:** https://bcuhb.nhs.wales

## Job Content

### Job overview

The ability to speak Welsh is essential for this post.

The Informatics Department has an opportunity for Staff Band 2 Call Handler/Switchboard Operators covering Nights and Days at Wrexham Maelor Hospital.

To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week.

### Main duties of the job

Bleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested, if no response, monitor situation and take appropriate action. Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures. Replace batteries for internal paging receivers, arrange a replacement pager if faulty and provide instructions to bleep holders on correct usage.

### Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

### Applicant requirements

Welsh language skills are essential

## Person Specification

### Skills

**Essential**

- Meets all essential criteria as per attached job description/person specification

**Desirable**

- Meets all desirable criteria as per attached job description/person specification

### Experience

**Essential**

- Meets all essential criteria as per attached job description/person specification

**Desirable**

- Meets all desirable criteria as per attached job description/person specification

### Qualifications

**Essential**

- Meets all essential criteria as per attached job description/person specification

**Desirable**

- Meets all desirable criteria as per attached job description/person specification

## Documents

- [jdsd (pdf, 568.3kb)](https://www.healthjobsuk.com/documents?vdoc=10540486)
- [psmp (pdf, 368.6kb)](https://www.healthjobsuk.com/documents?vdoc=10575047)
- [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220)
- [oh form - ig ffurflen (docx, 100.5kb)](https://www.healthjobsuk.com/documents?vdoc=10540488)
- [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937)
- [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075)
- [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.