# Support Worker - First Response Hub

> NHS job listing from Job Clerk for Mersey Care NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/support-worker-first-response-hub/20b5b097-d4b6-4157-9a28-566e087716dd
- **Markdown:** https://www.jobclerk.com/job/support-worker-first-response-hub/20b5b097-d4b6-4157-9a28-566e087716dd.md

## Summary

- **Status:** Live
- **Employer:** Mersey Care NHS Foundation Trust
- **Town:** Prescot
- **Region:** North West
- **Country:** England
- **Profession:** Healthcare support worker
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 per annum
- **Contract type:** Permanent
- **Employment type:** Full time, Flexible working, 37.5 hours per week
- **Closing date:** 2026-08-09T23:59:00.000Z
- **Posted:** 2026-07-29T09:30:46.999Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/Mersey_Care_NHS_Foundation_Trust/Mental_Health_Urgent_Care_Services/Mental_Health_Urgent_Care_Services-v8190700
- **Application URL:** https://apps.trac.jobs/job-advert/8190700?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.merseycare.nhs.uk

## Job Content

### Job overview

An exciting opportunity has arisen within First Response Services for a passionate and dedicated Support Worker to join our expanding team. The successful candidate will be based at either Clock View or Hollins Park Hospital.This is a rewarding role supporting individuals who are experiencing a mental health crisis. You will play a key part in helping service users access the right support, achieve positive outcomes, and develop safety plans in collaboration with clinical staff.

Key Responsibilities:

- Supporting service users in crisis through compassionate, person-centred care.
- Providing information, guidance, and signposting to appropriate services.
- Managing calls via NHS 111 mental health service, including receiving and escalating referrals from professionals, family members, and carers.
- Assisting nursing staff with urgent assessments.
- Empowering individuals to take an active role in their care and promote self-determination.

This role is ideal for someone who is calm under pressure, an excellent communicator, and committed to supporting people at some of the most challenging times in their lives.

### Main duties of the job

To carry out assigned duties, involving supporting and signposting service users, family, carers and other professionals under the guidance and indirect supervision of a qualified nurse.

To report to the qualified nurse any concerns observations made whilst providing care to service-users.

To take part in a 24 hour system of rostering including internal rotation.

### Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details and requirements of the role.

## Person Specification

### Skills

**Essential**

- Able to communicate effectively.
- Ability to work as a member of a team.
- Ability to demonstrate a non-judgemental attitude.
- Ability to work on own initiative under the supervision of a qualified practitioner.
- Ability to provide support and guidance to junior staff.

### Values

**Essential**

- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support

### Qualifications

**Essential**

- Health and Social Care Level 2 qualification or equivalent experience.

### Knowledge/ Experience

**Essential**

- Experience of working in a care setting.
- Understanding of issues of confidentiality.

**Desirable**

- Experience of individuals with mental health problems or personal lived experience of mental health problems.

## Documents

- [oh risk id (pdf, 384.6kb)](https://www.healthjobsuk.com/documents?vdoc=10495304)
- [employee benefits (pdf, 950.7kb)](https://www.healthjobsuk.com/documents?edoc=2853)
- [a great place to work (pdf, 2.1mb)](https://www.healthjobsuk.com/documents?edoc=1400)
- [your recruitment journey (pdf, 291.0kb)](https://www.healthjobsuk.com/documents?edoc=2941)
- [our people promise and charter (pdf, 5.8mb)](https://www.healthjobsuk.com/documents?edoc=2513)
- [job description and person specification (pdf, 392.6kb)](https://www.healthjobsuk.com/documents?vdoc=10495303)
- [guidance for applicants: using ai to support your application (pdf, 92.7kb)](https://www.healthjobsuk.com/documents?edoc=3044)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.