# Support Secretary

> NHS job listing from Job Clerk for Liverpool University Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/support-secretary/1ca685c0-f7f6-4def-b7ba-4733d22d1ddc
- **Markdown:** https://www.jobclerk.com/job/support-secretary/1ca685c0-f7f6-4def-b7ba-4733d22d1ddc.md

## Summary

- **Status:** Archived / closed
- **Employer:** Liverpool University Hospitals NHS Foundation Trust
- **Location:** Royal Liverpool University Hospital
- **Workplace type:** onsite
- **Profession:** Medical secretary
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 per annum
- **Contract type:** Permanent
- **Employment type:** Part time - 30 hours per week (flexible working)
- **Closing date:** 2026-09-16T22:59:00.000Z
- **Posted:** 2026-09-09T06:00:47.020Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/Liverpool_University_Hospitals_NHS_Foundation_Trust/Diabetes_Endocrine/Diabetes_Endocrine-v8253576
- **Employer website:** https://www.liverpoolft.nhs.uk

## Job Content

### Job overview

Type dictation from audio transcription of clinical correspondence and documentation.

Quality check documentation completed in clinical administration support.

Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.

Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway.

To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the patient administration system (iPM) including registration screen, checking patient details are correct and tracking of case-notes. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.

Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.

Record and input data onto databases and systems as appropriate.

### Main duties of the job

To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible.

### Detailed job description and main responsibilities

To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the patient administration system (iPM) including registration screen, checking patient details are correct and tracking of case-notes.

Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.

## Person Specification

### Experience

**Essential**

- Excellent I.T. skills with knowledge and experience of all Microsoft office packages
- Experience working in an NHS office environment

### Qualifications

**Essential**

- Educated to GCSE/O Level standard/equivalent
- RSA/OCR Level II or equivalent
- Word Processing/Audio typing Skills
- Knowledge of medical terminology and secretarial procedures

### Skills/ Knowledge

**Essential**

- Excellent communication skills
- Able to use own initiative and respond to new challenges
- Self motivated and able to work with limited supervision
- Manage/prioritise own workload
- Ability to accurately maintain computerise and manual filing/documentation system
- Ability to work as part of a team
- Ability to manage difficult/sensitive situations
- Ability and willingness to undertake further training as required
- Understanding of confidential nature of role and awareness of Data Protection Act

**Desirable**

- Knowledge of internal PAS system
- Ability to supervise and motivate a team
- Time management skills
- Excellent interpersonal and influencing skills
- Understanding of Trust internal policies as appropriate

## Documents

- [risk id (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?vdoc=10568091)
- [a&c3 support secretary (pdf, 225.9kb)](https://www.healthjobsuk.com/documents?vdoc=10566409)
- [life at luhft benefits (pdf, 333.2kb)](https://www.healthjobsuk.com/documents?edoc=2664)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.