# Support Secretary (Band 3) > NHS job listing from Job Clerk for Warrington and Halton Teaching Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/support-secretary-band-3/360dc2c7-8218-4b30-9c9c-ce4885d0a810 - **Markdown:** https://www.jobclerk.com/job/support-secretary-band-3/360dc2c7-8218-4b30-9c9c-ce4885d0a810.md ## Summary - **Status:** Live - **Employer:** Warrington and Halton Teaching Hospitals NHS Foundation Trust - **Town:** Warrington - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum, pro rata for less than full-time posts - **Contract type:** Permanent - **Employment type:** Part time - 32 hours per week (Hours to be worked over 5 days (would consider condensed hours over 4 days)) - **Closing date:** 2026-06-08T23:59:00.000Z - **Posted:** 2026-06-01T23:02:00.721Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cheshire/Warrington/North_Cheshire_Mersey_NHS_Foundation_Trust/Support_Secretary/Support_Secretary-v8047864 - **Application URL:** https://apps.trac.jobs/job-advert/8047864?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.whh.nhs.uk ## Job Content ### Job overview Previous applicants need not apply We are seeking an enthusiastic, motivated and highly organised Support  Secretary to join our Urology team within the Surgical Specialties CBU. This part-time role will provide comprehensive administrative and secretarial support to our senior Medical Secretaries, consultants and other clinical staff within the service, with the flexibility to support other specialties within the CBU as required. The postholder will play a key role in delivering a high-quality service to both patients and clinical staff. Duties will include producing accurate clinical correspondence using digital dictation systems (BigHand) and our AI voice-to-text technology, Lyrebird. The successful candidate will also act as a first point of contact for non-clinical patient queries, appointment information, and communication with internal and external colleagues. This is an excellent opportunity to become part of a friendly, supportive and fast-paced department where strong teamwork and excellent communication are essential. The postholder may also be required, on occasion, to provide administrative support to other services across the Trust in line with service needs. ### Main duties of the job - Produce timely and accurate clinical correspondence, including outpatient and discharge letters, using audio typing and digital dictation tools. - Provide a full range of secretarial support for our Senior Medical Secretaries and clinical staff, including managing telephone calls, queries and day-to-day administrative tasks. - Respond to non-clinical enquiries from patients, relatives, GPs, Consultants and other Trust staff. - Liaise effectively with departments across the hospital to support smooth patient pathways. - Prioritise and organise workload independently, ensuring deadlines are met. - Maintain confidentiality and demonstrate tact, diplomacy and professionalism always. - Use IT systems such as Word, Excel, email and internet applications confidently. - Work flexibly to support other specialities within the CBU and around the Trust. ### Detailed job description and main responsibilities ** Please see the job description and person specification attached for further information on the role ** ## Job Details Previous applicants need not apply We are seeking an enthusiastic, motivated and highly organised Support Secretary to join our Urology team within the Surgical Specialties CBU. This part-time role will provide comprehensive administrative and secretarial support to our senior Medical Secretaries, consultants and other clinical staff within the service, with the flexibility to support other specialties within the CBU as required. The postholder will play a key role in delivering a high-quality service to both patients and clinical staff. Duties will include producing accurate clinical correspondence using digital dictation systems (BigHand) and our AI voice-to-text technology, Lyrebird. The successful candidate will also act as a first point of contact for non-clinical patient queries, appointment information, and communication with internal and external colleagues. This is an excellent opportunity to become part of a friendly, supportive and fast-paced department where strong teamwork and excellent communication are essential. The postholder may also be required, on occasion, to provide administrative support to other services across the Trust in line with service needs. ## Job Description Produce timely and accurate clinical correspondence, including outpatient and discharge letters, using audio typing and digital dictation tools. Provide a full range of secretarial support for our Senior Medical Secretaries and clinical staff, including managing telephone calls, queries and day-to-day administrative tasks. Respond to non-clinical enquiries from patients, relatives, GPs, Consultants and other Trust staff. Liaise effectively with departments across the hospital to support smooth patient pathways. Prioritise and organise workload independently, ensuring deadlines are met. Maintain confidentiality and demonstrate tact, diplomacy and professionalism always. Use IT systems such as Word, Excel, email and internet applications confidently. Work flexibly to support other specialities within the CBU and around the Trust. ## Responsibilities ** Please see the job description and person specification attached for further information on the role ** ## Person Specification ### Skills **Essential** - Ability to work on own initiative or in a team. - Ability to work to deadlines, under pressure. - Extremely well organised and motivated. ### Experience **Essential** - Previous Secretarial experience - Diary management - Audio typing - Experience of working to tight deadlines **Desirable** - Previous Medical Secretarial experience with minimum 2 years’ experience in the NHS - To take notes/minutes - Knowledge of 18 weeks RTT ### Qualifications **Essential** - Educated to GCSE Grade A to C Level in Math’s and English - RSA Typing II or equivalent. - Knowledge of Microsoft Office, Word, Outlook and Excel - Customer Service course or equivalent experience **Desirable** - AMSPAR Medical Secretarial Diploma - Customer Service NVQ - Audio Typing Qualification or equivalent - ECDL or equivalent ## Documents - [whh staff benefits (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2892) - [support sec jd ps may 2026 (pdf, 544.3kb)](https://www.healthjobsuk.com/documents?vdoc=10337599) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.