# Support Manager - Urgent and Emergency Care

> NHS job listing from Job Clerk for Northern Care Alliance NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/support-manager-urgent-and-emergency-care/c9773b6d-4f5b-432c-825e-21ffcc1db423
- **Markdown:** https://www.jobclerk.com/job/support-manager-urgent-and-emergency-care/c9773b6d-4f5b-432c-825e-21ffcc1db423.md

## Summary

- **Status:** Live
- **Employer:** Northern Care Alliance NHS Foundation Trust
- **Location:** Salford Royal/Fairfield/Rochdale/Oldham Hospitals
- **Workplace type:** onsite
- **Profession:** Manager and corporate
- **Grade:** Band 5
- **Salary:** £32,073 - £39,043 per annum
- **Contract type:** Permanent
- **Employment type:** Full time, Flexible working, 37.5 hours per week
- **Closing date:** 2026-08-25T22:59:00.000Z
- **Posted:** 2026-08-11T11:40:47.347Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Salford/Northern_Care_Alliance_NHS_Foundation_Trust/Urgent_emergency/Urgent_emergency-v8221171
- **Application URL:** https://apps.trac.jobs/job-advert/8221171?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.northerncarealliance.nhs.uk

## Job Content

### Job overview

This is an exciting opportunity to work as part of the Urgent and emergency care operational management teams

You will provide day-to-day management and operational support to the UEC and administrative team, ensuring efficient delivery of high-quality patient correspondence and service coordination. You will oversee management of staff, manage leave and sickness cover and monitor key service deliverables across our sites which are in Salford, Bury, Rochdale and Oldham. Working closely with clinical teams and operational team. Will ensure smooth administrative processes, support patient flow, attendance to bed meetings and maintain high standards of accuracy, timeliness, and patient-focused service delivery.

### Main duties of the job

- Line manage and support a team of secretaries, typists, and administrative staff within the UEC admin teams.
- Oversee staff rotas, including management of annual leave, sickness absence, and cover arrangements to maintain service continuity.
- Conduct appraisals and performance reviews, supporting staff development and wellbeing.
- Ensure clear communication, role clarity, and adherence to Trust policies and procedures.
- Maintain oversight of key deliverables such as typing turnaround times, letter sign off and investigation log management.
- Support with tracking and monitoring KPI's
- Identify risks or delays in administrative processes.
- Participate in service planning and development of administrative systems supporting patient care.
- Assist in the investigation of complaints/PALS.

### Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Skills

**Essential**

- Ability to lead and work as a team member with professional and managerial colleagues
- Evidence of good influencing and negotiating skills.
- IT skills – use desktop computer and confident with excel

**Desirable**

- Understanding of the NHS, its infrastructure and partner healthcare organisations.

### Qualifications

**Essential**

- Degree level or equivalent experience

**Desirable**

- Business administration qualification, eg, NVQ 3, or equivalent experience

### Knowledge & Experience

**Essential**

- Substantial experience of working within an acute trust provider
- Detailed knowledge and experience of national KPIs around UEC

**Desirable**

- Experience of working in operational management in the public sector
- Knowledge of PRINCE principles

## Documents

- [job description (pdf, 456.6kb)](https://www.healthjobsuk.com/documents?vdoc=10529771)
- [functional requirements (pdf, 224.6kb)](https://www.healthjobsuk.com/documents?vdoc=10529772)
- [candidate information pack (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=3016)
- [sponsorship & visa information (pdf, 106.0kb)](https://www.healthjobsuk.com/documents?edoc=2708)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.