# Support Centre Advisor

> NHS job listing from Job Clerk for North West Ambulance Service NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/support-centre-advisor/def423bd-2eaa-4a99-8e51-d9c7ce843d14
- **Markdown:** https://www.jobclerk.com/job/support-centre-advisor/def423bd-2eaa-4a99-8e51-d9c7ce843d14.md

## Summary

- **Status:** Live
- **Employer:** North West Ambulance Service NHS Trust
- **Location:** Trust Headquarters, Ladybridge Hall
- **Workplace type:** onsite
- **Profession:** Advisor
- **Grade:** Band 4
- **Salary:** £28,392 - £31,157 per annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-10-13T22:59:00.000Z
- **Posted:** 2026-10-01T08:20:36.718Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8335066
- **Application URL:** https://apps.trac.jobs/job-advert/8335066?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.nwas.nhs.uk

## Job Content

### Job overview

Several vacancies have arisen for Support Centre Advisors within the North West Ambulance Service Support Centre, based at Salkeld Hall, Carlisle.

We have 3 permanent vacancies available.

This role is essential in ensuring the safety and well-being of children and adults in our community. Safeguarding of vulnerable children and adults constitutes a large proportion of the Support Centre’s workload and can involve handling distressing and upsetting information. As a member of our team, you will be responsible for typing safeguarding information provided by NWAS personnel. Excellent keyboard skills are therefore essential.

### Main duties of the job

This varied role also entails managing incoming telephone calls in relation to staffing issues, vehicle breakdowns, communication equipment faults and patient pathway referrals. Applications are welcomed from individuals who possess a professional telephone manner, the ability to exercise initiative, along with the ability to deal with callers in a sensitive and compassionate manner. The ability to input accurate information whilst on the phone is also essential. Full training will be provided to successful applicants. You will be required to work rotating shifts providing cover 24 hours a day,

### Detailed job description and main responsibilities

Please ensure that you have read and understood the job description and person specification before applying.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

## Person Specification

### Experience

**Essential**

- Experience of working in a call centre and/or customer focused environment

### Skills / Competencies

**Essential**

- Ability to work effectively in a pressurised ever-changing environment
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Able to communicate across wide demographic boundaries
- Excellent listening skills and the need to concentrate continuously when dealing with and evaluating complex situations
- To build relationships and trust with multiple agencies and colleagues to ensure quality of service are delivered and maintained

### Values and Behaviours

**Essential**

- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

### Qualification and Knowledge

**Essential**

- Educated to GCSE standard or above, or equivalent vocational qualifications
- NVQ Level 3 call handling

## Documents

- [job description (pdf, 841.8kb)](https://www.healthjobsuk.com/documents?vdoc=10658530)
- [application guide (pdf, 207.5kb)](https://www.healthjobsuk.com/documents?edoc=2376)
- [staff benefits brochure (pdf, 4.4mb)](https://www.healthjobsuk.com/documents?edoc=3013)
- [recruitment of ex-offenders (pdf, 228.4kb)](https://www.healthjobsuk.com/documents?edoc=1984)
- [recruitment terms and conditions (pdf, 40.5kb)](https://www.healthjobsuk.com/documents?edoc=1413)
- [candidate's guide to nhs employment checks standards (pdf, 221.3kb)](https://www.healthjobsuk.com/documents?edoc=1412)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.