# Supervisor - Outpatients > NHS job listing from Job Clerk for Leeds Teaching Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/supervisor-outpatients/170f9663-8561-4a6c-9e5d-9e35f5c853c6 - **Markdown:** https://www.jobclerk.com/job/supervisor-outpatients/170f9663-8561-4a6c-9e5d-9e35f5c853c6.md ## Summary - **Status:** Live - **Employer:** Leeds Teaching Hospitals NHS Trust - **Location:** St James's University Hospital - **Workplace type:** onsite - **Profession:** Supervisor (discipline unspecified) - **Grade:** Band 3 - **Salary:** £25760.00 to £27476.00 - **Contract type:** Permanent - **Employment type:** Full-time - **Closing date:** 2026-10-16T23:59:00.000Z - **Posted:** 2026-10-02T07:34:04.074Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9298-26-1061 - **Application URL:** https://vacancies.leedsteachinghospitals.jobs/Job/JobDetail?jobid=2261&source=JobtrainNHSJobs - **Employer website:** https://www.leedsth.nhs.uk ## Job Content ### Job summary The Referral and Booking Service department comprises of small teams working within specialities, they have the responsibility for registration and booking of patients for Outpatient appointments at the Leeds Teaching Hospital NHS Trust. The post holder will be required to maintain and provide a patient focused confidential, efficient and accurate administration service in line with the procedures set out in the Trusts Policies and Procedures. ### Main duties of the job The post holder will be required to coordinate the day-to-day activities of a busy patient administration team of clerical staff, you must have the ability to organise and motivate their team to deliver targets and be able to adhere to the Leeds Way Values of delivering a Patient Centred, Collaborative, Empowered, Accountable and Fair work environment. The post holder must have proven supervisory skills and techniques and must be able to carry out Personnel duties for the team, including recording Personnel information and have the ability to meet with staff in regards to various Human Resources procedures. You may be required to work cross site within Leeds Teaching Hospital. ### About us The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do. ### Details - Date posted: 02 October 2026 - Pay scheme: Agenda for change - Band: Band 3 - Salary: £25,760 to £27,476 a year - Contract: Permanent - Working pattern: Full-time - Reference number: 002258 - Job locations: St James’s University Hospital, Leeds, West Yorkshire, LS9 7TF, United Kingdom ### Job responsibilities For questions about this job, contact: Name Zoe Richardson Position Outpatient Support Manager Email zoe.richardson1@nhs.net What you will bring to the role The Post-holder will be responsible for supervising on a day to day basis a large team of clerical staff responsible for the day to day running/Supervisory role of the Referral and Booking Service. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust. The post holder will assist in the organisation of the Departmental team’s workload and provide a comprehensive clerical service to ensure the delivery of a coordinated and consistent operational management service. The post holder would require the following:- - Experience of working in an office environment. (This includes work experience at school or college) - Experience coordinating/supervising a team of clerical staff - A good basic standard of Education demonstrating excellent communication skills and numeracy. - A willingness to undergo training to carry out the job - Experience in working with patients in an administrative role - Minimum of 5 GCSE, NVQ or the equivalent qualifications - Awareness of the NHD \\plan and Modernisation Plans - Fair, honest and consistent in their approach - Able to communicate sensetively and effectively - Computer literacy and willingness to further computer skills Please see the attached job description for further information about this vacancy. About Leeds Teaching Hospital NHS Trust Our Trust values The Leeds Way is working together to support each other and deliver the best possible care to patients. We are…. Responsible Open and Honest One Team Kind Our Trust priorities Our purpose: Excellent, safe and sustainable care for every patient every time Our priorities: People Improvement and Innovation Partnerships Outcomes To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here. We reserve the right to close this advert early if we receive a high number of suitable applications. ## Person Specification ### Skills **Essential** - Excellent organisational skills with the ability to work both independently and as part of a team. - Must have effective supervisory skills, be highly motivated and lead by example to motivate other team members. - Prioritise own workload and that of the team, work under pressure, multi-task and be aware of, and achieve, time deadlines. - An ability to train staff, including temporary staff, as required and to monitor progress on a continuing basis. - Highly developed interpersonal skills with the ability to exchange confidential, sensitive or contentious information clearly and effectively at all levels, i.e. patients, relatives, colleagues and health professionals, within the Trust and externally. - An ability to exercise judgement when dealing with patient enquiries to evaluate the situation and resolve problems. - The ability to cope with the sometimes distressing and emotional nature of the work when dealing with situations requiring sensitivity involving colleagues, patients and their families. - To be adaptable and flexible. - Must be tactful and diplomatic. - Knowledge and experience of using a Patient Administration system. - The ability to affectively facilitate a team of clerical staff to deliver against deadlines. - Computer literacy and willingness to further computer skills. - Standard Keyboard Skills - Ability to use the Trust's Patient Administration system. ### Knowledge **Essential** - An ability to effectively implement, and reinforce where necessary, Trust policies, hospital practices and procedures associated with the role of the office manager which require specialist knowledge. - An ability to provide non-clinical advice and information to colleagues, patients and their families. - Appreciation of clinical/operational areas that the service area interacts with. - Application of data protection and copyright laws and their effects on the service. - Appreciation of the aims and application of standards of care e.g. Patient Advice and Liaison Service (PALS). - An understanding of the relationship and impact on the service of a range of IT applications e.g. PAS. - Awareness of the NHS Plan and Modernisation Plans. - Understanding of the Outpatient Management Policy and other policies in use at the Trust. - The post-holder to possess a good standard of written and spoken English. - A willingness to understand all policies and procedures governing the Trust's approach and delivery to Patient Administration. ### Experience **Essential** - Experience at supervisory/senior level in a health care environment. - A well developed understanding and knowledge of office based procedures/ systems gained over a significant period to enable implementation and appropriate training of the clerical team. - Interpretation and analysis of reports, databases and spreadsheet information. - Well developed knowledge and experience of using a variety of IT applications in a Windows based environment. - Working in a customer focussed environment. ### Qualifications **Essential** - GCSE (or equivalent) English Language and Mathematics grade C or above. - Good Basic Standard of Education demonstrating excellent communication skills and numeracy. - Minimum of 5 GCSE, NVQ or the equivalent qualifications. - A willingness to undergo training to carry out the job. ### Core Behaviours and Personal Qualities **Essential** - The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude. - The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department. - To support and guide their team, including the development of an induction programme for new members of staff. - To provide a high standard confidential, effective and accurate administration service. - Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals. - Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety. - Responsible for appropriate use of equipment within the working environment. - A willingness to undergo all training requirements necessary for the post. - Fair, honest and consistent in their approach. - A positive and professional attitude. - Committed to providing the highest quality of administrative support. - To promote, support and work towards the delivery and achievement of the Trust's and department's objectives. - Maintain and improve quality of service. - A business like appearance. - Commitment to own personal & professional development as agreed with their line manager. - Commitment to their teams' personal & professional development. ### Communication and Working Relationships **Essential** - It is essential that the Supervisor maintains and develops good working relationships with all staff. - This will involve considerable liaison with consultants, nursing staff, managers, medical secretaries, and patient administration staff throughout the Trust. - Communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust. ### Values and Professional Responsibilities **Essential** - Respect confidentiality in line with National, Trust and local policies and guidelines. - Respect patient Confidentiality and be aware of the Data Protection Act and Caldicott Guidelines. - The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. - The jobholder will undertake all mandatory training required for the role. - The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. - The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. - All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback. ### Working Conditions and Other Requirements **Essential** - Office based and regular use of a VDU and display screen equipment. - Frequent requirement for concentration working to departmental deadlines and service level agreements. - Direct patient contact may be required in a non-clinical role. - Office Based. ## Documents - [Supervisor (DOC, KB)](https://vacancies.leedsteachinghospitals.jobs/Job/GetJobAdvertDocument?Id=4125&JobId=2261) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.