# Strategic Communications and Engagement Manager > NHS job listing from Job Clerk for West and North London ICB. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/strategic-communications-and-engagement-manager/05bd4d32-86c2-45b4-af2b-e71b9c6ec59e - **Markdown:** https://www.jobclerk.com/job/strategic-communications-and-engagement-manager/05bd4d32-86c2-45b4-af2b-e71b9c6ec59e.md ## Summary - **Status:** Archived / closed - **Employer:** West and North London ICB - **Location:** Marylebone Road - **Workplace type:** onsite - **Profession:** Communications manager - **Grade:** Band 7 - **Salary:** £58,133 - £65,261 Per annum Inclusive of HCAS - **Contract type:** 31 months (Fixed Term Until) - **Employment type:** Full time - 37.5 hours per week (31 March 2029) - **Closing date:** 2026-09-03T22:59:00.000Z - **Posted:** 2026-08-20T07:30:46.707Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/West_North_London_ICB/Communications_Involvement_Insight/Communications_Involvement_Insight-v8242428 - **Employer website:** https://www.westandnorthlondon.icb.nhs.uk/ ## Job Content ### Job overview This is an exciting opportunity to join the fast based and high profile team Strategic Communications and Engagement Delivery unit. The Unit provides strategic communications support to the organisation and leads on communicating and engaging on high profile programmes of work such as the work and health agenda. In this role you will play a hands-on role in developing and delivering a range of exciting communications and engagement activity. In particular, you will provide expert advice for the programme that helps connect health, employment and prevention priorities for local people, working closely with system partners including local authorities, employment support providers. You will also develop engaging and accessible content that bring our priorities to life for staff, partners and residents with a focus on improving the health and lives of the residents of North and West London. The successful candidate will have the ability to form strong relationships with stakeholders, craft excellent narratives, and understand how to engage partners in the ICB’s work successfully. ### Main duties of the job Key duties will include: - Providing expert advice and support to managers and colleagues in to support the delivery of communications and engagement objectives - Delivering priority projects such as the work and health programme, as well as briefing, commissioning and managing external suppliers and specialist capacity where needed - Building strong relationships with partners across boroughs and at system level - including local authorities. employment support providers, VCSE organisations and NHS colleagues - Creating clear, accessible public facing communications and engagement materials that translate complex work and health issues into straightforward, engaging messaging - Supporting supervision and development of more junior colleagues in the wider team ### Detailed job description and main responsibilities See JD for full Job Description Essential criteria includes: - Excellent judgement with the ability to analyse complex communications and engagement issues and advise on the best course of action - Confidence and expertise to provide advice to senior directors and managers, with the ability to provide challenge as appropriate - Able to provide and receive highly complex, sensitive information, where co-operation and agreement are required - Skilled at creating and delivering presentations for use across a range of audiences, including staff, managers, stakeholders and the media - Confident using a range of digital communications software, including eMarketing, web publishing, data analytics and video editing tools - Able to juggle multiple priorities, demonstrating positivity, creativity, flexibility and openness to new ideas and change ## Person Specification ### Experience **Essential** - Experience of developing and delivering strategic communications and engagement plans with tangible evidence of effective delivery and measurable impact. - Experience of giving professional communications and engagement advice to senior leaders . - Experience of using a range of digital channels and techniques to reach and engage a wide range of stakeholders. - Experience of delivering a robust approach to reactive and proactive media and public affairs . - Experience of advising on and/or delivering patient and public engagement (PPE) activity to support communications and engagement objectives, with up-to-date knowledge and understanding of best practice. - Experience of managing suppliers to deliver communications and engagement activity. ### Communication **Essential** - Excellent communications skills, including oral, written and presentation skills - Exceptional editorial, copywriting, and story -telling skills, with a meticulous attention to detail and the creativity to translate complex ideas into engaging, people focused content. - Excellent inter -personal, persuasion and negotiating skills with the ability to form and maintain productive, professional working relationships with a diverse range of individuals and groups - Ability to translate communications and engagement requirements to a technical brief and to work with internal and external suppliers to develop communication solutions, with excellent project management skills. - Excellent professional judgement, with the emotional intelligence and political astuteness to manage contentious or sensitive issues, ensuring the communications response is measured and thoughtful. - Ability to act as a champion for patients and residents, ensuring that their voice influences decision making. - Ability to work to the highest standards, demonstrating resilience to pressure, a willingness to adapt quickly to changing situations, work flexibly and retain due professionalism at all times. - Ability to navigate challenges and stay on course, with the tenacity and drive to prioritise actions and make things happen ### Effort factors **Essential** - Mental Effort: frequent interruption, intense concentration when reviewing/writing documents/data, presenting at board meetings. - Emotional Effort: imparting unwelcome news to staff or stakeholders, including journalists, exposed to difficult/emotional meetings where responses may be hostile or antagonistic. ### Skills, & Abilities **Essential** - Excellent organisational, project management, performance management and financial management skills with a methodical approach to ensuring best quality. - Ability to work at both a strategic and operational level and to take a long-term view while juggling day-today, unforeseen or time sensitive tasks - Ability to bring people together around shared plans and priorities, with the expertise and gravitas to coordinate communications and engagement activity across an assigned portfolio. - Ability and/or experience of working within or managing a corporate brand, including ensuring all communications and content is accessible to everyone and reflective of our diverse communities. ### Values and Behaviours **Essential** - Commitment to the values and principles of system working agreed across WNL. - Ability to actively promote equality, diversity, and inclusion within all areas of responsibility. ### Education/ Knowledge and Qualifications **Essential** - Educated to Master’s degree, or equivalent level of experience in a communication and/or engagement role - Evidence of continuing professional development or training, with sound knowledge of best practice as it relates to communications and engagement. - Good understanding of the role of the ICB and ICS within the wider NHS, including current issues and challenges and the wider political and public sector context. - Good understanding of engagement approaches and methodologies, including co -production, direct involvement, outreach engagement and reaching seldom heard voices. - Good understanding of all aspects of communications, including strategic planning, media and public affairs, digital communications, campaigns, marcomms and internal communications. **Desirable** - Experience of working in the NHS or wider public sector - CIM/CIPR qualification, specialist engagement or consultation qualification ## Documents - [job description (pdf, 376.6kb)](https://www.healthjobsuk.com/documents?vdoc=10553527) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.