# Station Support Manager

> NHS job listing from Job Clerk for London Ambulance Service NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/station-support-manager/4f99a126-376b-4165-af7d-f63773b87f57
- **Markdown:** https://www.jobclerk.com/job/station-support-manager/4f99a126-376b-4165-af7d-f63773b87f57.md

## Summary

- **Status:** Live
- **Employer:** London Ambulance Service NHS Trust
- **Town:** London
- **Region:** London
- **Country:** England
- **Profession:** Manager and corporate
- **Salary:** £55,524 - £62,652 per annum incl HCAS
- **Contract type:** Secondment: 12 months
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-08-14T23:59:00.000Z
- **Posted:** 2026-07-31T08:40:45.807Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/London/New_Malden/London_Ambulance_Service_NHS_Trust/Ambulance_Station_Support/Ambulance_Station_Support-v8091223
- **Application URL:** https://apps.trac.jobs/job-advert/8091223?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.londonambulance.nhs.uk

## Job Content

### Job overview

The Station Support Manager (SSM) provides support to the (Location) Group Manager (LGM).  As a member of the Group leadership team, the SSM is accountable for the co-ordination of  staff welfare and management, ensuring the effective delivery of emergency care services  across the Group by:  Actively supporting and promoting the Trust’s vision and values through role modelling effective and appropriate leadership behaviours in both day-to-day operations and in high  risk, difficult and distressing situations; being flexible by demonstrating appropriate  leadership styles and adapting communication to match the situation and audience.  Representing the LGM on behalf of the Trust when required, including at public events.  Collating information and compiling reports for the LGM as required.  Lead on serious incident investigations, undertake the Family Liaison Officer (FLO) role  and undertake complaints investigations.  In the absence of the LGM, lead on key management tasks deciding how these are best  achieved and seeking guidance when required.  Supporting Clinical Team Managers (CTMs) in the delivery of key performance indicators (KPIs) and objectives through the co-ordination of:

### Main duties of the job

 Assist in the delivery of key performance, quality and productivity targets which contribute  to the achievement of the KPIs/Group scorecard which will be reviewed at monthly Chief  Executive Performance Reviews and which show evidence of continuous improvement.   Personally undertake investigations in line with the required standards of quality and  accuracy.   Delivery of agreed objectives.   Timely provision of high quality reports.   Maintain responsibility for personal development including attendance at seminars and  training courses as agreed with the line manager.   Plan and organise a wide range of on-going complex activities and programmes in line  with station group objectives, formulating and adjusting plans as required.

### Detailed job description and main responsibilities

Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.

## Person Specification

### Experience

**Essential**

- Demonstrable current leadership and management experience at a post graduate diploma level or equivalent experience whilst working in an operational ambulance environment or other relevant healthcare setting.
- Setting, monitoring and reviewing plans and ensuring resilience and sustainability within them to achieve objectives and targets at both strategic and tactical level.
- Improving and delivering operational performance
- Identifying/planning for implementing change initiatives.
- Building and maintaining positive relationships with internal stakeholders from members of staff and trade union representatives to senior managers.
- Hearing and presenting management cases on a panel at all levels.

### Knowledge and Skills

**Essential**

- Planning and prioritising conflicting demands and often unpredictable work patterns.
- Management of risk; identification, mitigation and realisation of risk with effective communication of risk to all levels of the organisation and review with stakeholders
- Delivering services that demonstrate value for money, implementing service change to drive efficiency and ensure financial efficiencies where possible.
- Creating a clear vision and translating strategies into operational plans
- Demonstrating continuous CPD including leadership.
- Receiving, interpreting ad analysing highly complex data to increase understanding and inform decision making.
- Presenting highly complex, sensitive or contentious information to internal and external groups and where the atmosphere could be hostile and antagonistic.

### Qualifications, Accreditations, Education

**Essential**

- Degree or substantial experience in an operational management setting

## Documents

- [job description (pdf, 330.7kb)](https://www.healthjobsuk.com/documents?vdoc=10502680)
- [using artificial intelligence (ai) (pdf, 378.6kb)](https://www.healthjobsuk.com/documents?edoc=2945)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.