# Specialist Support Officer (Communication Hub) > NHS job listing from Job Clerk for Hywel Dda University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/specialist-support-officer-communication-hub/e98064e8-9579-42e3-8c52-d20e7db8c36e - **Markdown:** https://www.jobclerk.com/job/specialist-support-officer-communication-hub/e98064e8-9579-42e3-8c52-d20e7db8c36e.md ## Summary - **Status:** Live - **Employer:** Hywel Dda University Health Board - **Location:** Ystwyth Building - **Workplace type:** onsite - **Profession:** Officer (discipline unspecified) - **Grade:** Band 4 - **Salary:** £28,819 - £31,626 per annum (pro rata if part time) - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Including weekend/bank holiday cover as on rota) - **Closing date:** 2026-09-16T22:59:00.000Z - **Posted:** 2026-08-24T10:20:38.245Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Carmarthenshire/Carmarthen/Hywel_Dda_University_Health_Board/Specialist_Support_Officer/Specialist_Support_Officer-v8211254 - **Application URL:** https://apps.trac.jobs/job-advert/8211254?ShowJobAdvert=&feedid=9002 - **Employer website:** https://hduhb.nhs.wales ## Job Content ### Job overview This is a new role within Hywel Dda's growing patient facing, single point of contact service; The Communication Hub. The team is seeking an expert in health service administration, patient communication and team leadership. It will require somebody who is knowledgeable of health board systems and an excellent communicator, who is self motivated and committed to quality improvement, whilst demonstrating sound personal and organisational values . There are two new Specialist Support Officer posts, each with a focus on either waiting list and cancellation queries, or on general patient support queries. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. ### Main duties of the job The successful applicant will be responsible for providing administrative oversight within the Communication Hub; supporting and contributing to the shaping of new pathways/processes within their specialist area. Providing assurance that daily operational tasks are balanced with fluctuating demand. Communicating effectively with patients to resolve complex queries and with managers to escalate any complex queries or process concerns. Other tasks will include: Responsibility for managing, triaging and responding to patient queries on a daily basis to ensure all service functions are supported to meet demand. Completing adhoc audits to monitor compliance and generate improvement activity. Handling confidential, contentious and sensitive information of a personal nature and observe and comply with specific and implied confidentiality rules and policies. ### Detailed job description and main responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 30/09/2026 ### Applicant requirements Welsh language skills are desirable ## Person Specification ### Other **Essential** - Ability to travel between sites in a timely manner - Flexible to the needs of the service **Desirable** - Welsh Speaker (Level 1) ### Experience **Essential** - Experience of working in and co-ordinating a team - Experience of development and setting up spreadsheets and managing multiple databases - Experience of working in a busy office environment and dealing with multiple priorities. - Evidence of problem solving - NHS experience and knowledge of medical terminology - Experience of call handling **Desirable** - Experience of working in a changing environment - Experience of passing on knowledge to others through designing and delivering training ### Qualification and Knowledge **Essential** - Good standard of education (5 GCSE’s at A-C including Maths and English) - Level 3 qualification or equivalent experience in relevant area (e.g. Health and social care/ business management/ team leadership/ administration) - IT literate with a comprehensive knowledge of Microsoft office, packages including Word, Excel, Power point, Outlook and Teams. - An understanding of Quality Improvement methodology and understanding process. **Desirable** - Knowledge of NHS and how it works - Knowledge of HB and its development ## Documents - [oh form (docx, 100.6kb)](https://www.healthjobsuk.com/documents?vdoc=10518832) - [jdps - welsh (pdf, 298.9kb)](https://www.healthjobsuk.com/documents?vdoc=10518831) - [jdps - english (pdf, 306.2kb)](https://www.healthjobsuk.com/documents?vdoc=10518830) - [privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=2373) - [guidance notes for applicants (pdf, 278.7kb)](https://www.healthjobsuk.com/documents?edoc=2383) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.