# Single Point of Referral Administration Assistant > NHS job listing from Job Clerk for Norfolk Community Health and Care NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/single-point-of-referral-administration-assistant/313903a6-f721-4937-819b-bdaa3edc6278 - **Markdown:** https://www.jobclerk.com/job/single-point-of-referral-administration-assistant/313903a6-f721-4937-819b-bdaa3edc6278.md ## Summary - **Status:** Live - **Employer:** Norfolk Community Health and Care NHS Trust - **Town:** Norwich - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £24,937 - £26,598 pro rata per annum - **Contract type:** Permanent - **Employment type:** Part time - 22.5 hours per week (Monday, Tuesday and Friday) - **Closing date:** 2026-06-03T23:59:00.000Z - **Posted:** 2026-05-22T10:31:49.291Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Norwich/East_England_Community_Health_Care_NHS_Trust/Administration_Call_Handling_Appointment_Booking/Administration_Call_Handling_Appointment_Booking-v8032490 - **Application URL:** https://apps.trac.jobs/job-advert/8032490?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.norfolkcommunityhealthandcare.nhs.uk ## Job Content ### Job overview The post holder will be required to provide comprehensive and pro-active administrative support to the services supported by The Children's Single Point of Referral Office.  This will include using specific knowledge of medical terminology to type and format letters and to employ effective waiting list management for appointment booking. The services that are currently supported are Community Paediatricians, Children's ADHD Nursing, The Neurodevelopmental Service (NDS), The Key Worker Service, Children’s Occupational Therapy, Children's Community Nursing, and Starfish Children’s LD CAMHS. This role requires excellent administrative, verbal, and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team. To support the delivery of a high quality, safe and compassionate healthcare service. ### Main duties of the job This exciting and fast paced role will involve excellent communication skills which will be utilised when speaking to families/carers, other admin colleagues and clinical professionals. You will be required to communicate via email, phone and in person. The successful candidate will become part of a small team who offer admin support to all of the services mentioned in the job overview. You will gain knowledge of how each service works, and be able to prioritise work. Main duties of this role will involve - - Adding referrals to SystmOne - Actioning tasks on SystmOne, as requested by the clinical and other admin teams - Booking community paediatric and ADHD nursing appointments in accordance with individual service guidelines - Scanning and processing of incoming and outgoing paperwork - Completing the actions once referrals have been triaged, creating the required letter to be sent to the families/carers of the child or young person - Answer calls coming into the service, and completing actions from that call - Taking ownership of managing all queries to a high standard that ensures the referral moves through the required pathway - Covering children's reception on occasion - Become part of the team by helping and supporting colleagues as required - Keeping in close contact with the supervisor, engaging in team huddles ### Detailed job description and main responsibilities Some of the main duties and responsibilities (please see Job Description and Person Specification): ## Job Description This exciting and fast paced role will involve excellent communication skills which will be utilised when speaking to families/carers, other admin colleagues and clinical professionals. You will be required to communicate via email, phone and in person. The successful candidate will become part of a small team who offer admin support to all of the services mentioned in the job overview. You will gain knowledge of how each service works, and be able to prioritise work. Main duties of this role will involve - ## Responsibilities Some of the main duties and responsibilities (please see Job Description and Person Specification): ## Person Specification ### Other **Essential** - Flexible attitude and approach to work to meet the needs of the service ### Experience **Essential** - Knowledge and understanding of computerised patient’s administration systems e.g. SystmOne - NHS medical terminology - Proven experience in a busy office environment ### Communication **Essential** - Ability to communicate effectively in English, both verbal and written ### Qualifications **Essential** - GCSE’s in English and Maths (Level 4/Grade C) or equivalent - NVQ Level 3 in Business Administration and/or equivalent experience - Proven IT skills ### Personal and People Development **Essential** - Enthusiastic and motivated - Committed to providing the best possible service to patients showing care and compassion - Tact and diplomacy - Team Player ### Skills, Abilities and Knowledge **Essential** - Comprehensive working knowledge of Microsoft Office, especially Word, Outlook and Excel - Good organisational skills - Proven ability to work on own initiative without direct supervision, prioritising and managing own workload - Typing skills - Articulate, calm, polite and well-motivated with a positive attitude to customer care **Desirable** - Planning skills - Customer care skills ### Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework) **Essential** - Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults ## Documents - [dbs guidance (pdf, 131.5kb)](https://www.healthjobsuk.com/documents?edoc=2219) - [nchc behaviours (pdf, 4.2mb)](https://www.healthjobsuk.com/documents?edoc=2218) - [privacy notice (pdf, 30.4kb)](https://www.healthjobsuk.com/documents?edoc=2215) - [application guidelines (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2216) - [b3 children's single point of referral administrator (pdf, 656.3kb)](https://www.healthjobsuk.com/documents?vdoc=10320127) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.