# Single Point of Access Administrator > NHS job listing from Job Clerk for Oxleas NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/single-point-of-access-administrator/9ca2240a-7552-49a4-b94f-b9f3d26349c9 - **Markdown:** https://www.jobclerk.com/job/single-point-of-access-administrator/9ca2240a-7552-49a4-b94f-b9f3d26349c9.md ## Summary - **Status:** Live - **Employer:** Oxleas NHS Foundation Trust - **Town:** Dartford - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £30,142 pa inc (pro rata) - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week (Mixtures of Early (8-4) and late shifts (10-6) with some weekends and bank holidays) - **Closing date:** 2026-06-29T23:59:00.000Z - **Posted:** 2026-06-19T13:42:21.809Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Oxleas_NHS_Foundation_Trust/Adult_Community_Physical_Health_Services/Adult_Community_Physical_Health_Services-v8098498 - **Application URL:** https://apps.trac.jobs/job-advert/8098498?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.oxleas.nhs.uk ## Job Content ### Job overview ***Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post*** 1 Full Time post 37.50 hours per week 1 Part Time post 22.50 hours per week We have an exciting opportunity for experienced Administrators to work within our administration team in the Greenwich Single Point of Access Team. Our role in the Greenwich Single Point of Access is to provide and co-ordinate a liaison service, receiving and passing referrals and messages from hospitals, GP’s, patients, carers, and families to Community Nursing staff. This service is an intricate part of and a key link in the Community Nursing chain. You will be welcomed into the team and expected to work as a effective collaborative unit to provide excellent patient care. Please indicate on the supporting statement if you are interested in the full time or part time role. ### Main duties of the job If you are ambitious and strive for professional excellence then this is an excellent opportunity to be part of our service. Our plans are to support further improvement in our standard of patient care and smooth and efficient running of our services at the point of delivery of patient care. We are looking for highly motivated individuals who may have previously worked within a busy environment. You will need to demonstrate IT literacy, to include computerised booking software as well as document uploads. It will be important that you have good attention to detail to provide a high quality data entry system. The successful applicant will also work with the clinicians and support the administrative lead in maintaining records and data for reports for the team. Good communication and telephone experience is essential, as is computer literacy as the majority of our referral pathways are via E-referrals. You will need good phone communication skills and liaise on a regular basis with patients, clinicians and managers. You will be working closely with our partners who have an excellent team work ethos and be within a very supportive and friendly environment. ### Detailed job description and main responsibilities - To provide an efficient and effective liaison service for relaying and processing referrals and messages on a daily basis to the Community Nursing services and Podiatrists, Health Services from Hospitals, GP’s, patients, relatives and other outside agencies. - To accurately record referrals, messages and queries received by telephone/fax/email on to RiO - To prioritise and handle as appropriate messages. - To ensure the relaying of messages to the most appropriate team/ward/manager - Non-urgent referrals/messages will be sent via RiO - Urgent referrals/messages will be passed immediately by phone to the StepUp ward or Nursing Team mobile - To track and record all referral outcomes - To keep GP’s informed of the progress of their referrals throughout the process - To support Health Care Professionals, patients, their families and carers to resolve problems and concerns and to respond in a sympathetic manner to requests for assistance - To manage difficult clients, including those that may be distressed - Maintain a comprehensive working knowledge of District Nursing and other Community Services, understanding critical calls to enable urgent messages to be passed promptly - On a weekly basis liaise with all Community Nursing staff to determine the ‘on-call’ rota for weekends and Bank Holidays. Inform Queen Mary’s Hospital and other agencies of who will be available ‘on-call’ for these periods - Provision of on-the-job training to new and bank staff - To be the main point of contact for GP’s and other Health Care Professionals redirecting to other related services as necessary - To prepare and maintain excel spreadsheets and create word documents - To process incoming mail for the team in a timely manner. To deal with routine correspondence by replying or redirecting as appropriate - To create referrals for service users and/or to enter messages or updates onto patient notes directly into clinical systems (Rio) ## Job Details ***Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post*** 1 Full Time post 37.50 hours per week 1 Part Time post 22.50 hours per week We have an exciting opportunity for experienced Administrators to work within our administration team in the Greenwich Single Point of Access Team. Our role in the Greenwich Single Point of Access is to provide and co-ordinate a liaison service, receiving and passing referrals and messages from hospitals, GP’s, patients, carers, and families to Community Nursing staff. This service is an intricate part of and a key link in the Community Nursing chain. You will be welcomed into the team and expected to work as a effective collaborative unit to provide excellent patient care. Please indicate on the supporting statement if you are interested in the full time or part time role. ## Job Description If you are ambitious and strive for professional excellence then this is an excellent opportunity to be part of our service. Our plans are to support further improvement in our standard of patient care and smooth and efficient running of our services at the point of delivery of patient care. We are looking for highly motivated individuals who may have previously worked within a busy environment. You will need to demonstrate IT literacy, to include computerised booking software as well as document uploads. It will be important that you have good attention to detail to provide a high quality data entry system. The successful applicant will also work with the clinicians and support the administrative lead in maintaining records and data for reports for the team. Good communication and telephone experience is essential, as is computer literacy as the majority of our referral pathways are via E-referrals. You will need good phone communication skills and liaise on a regular basis with patients, clinicians and managers. You will be working closely with our partners who have an excellent team work ethos and be within a very supportive and friendly environment. ## Responsibilities To provide an efficient and effective liaison service for relaying and processing referrals and messages on a daily basis to the Community Nursing services and Podiatrists, Health Services from Hospitals, GP’s, patients, relatives and other outside agencies. To accurately record referrals, messages and queries received by telephone/fax/email on to RiO To prioritise and handle as appropriate messages. To ensure the relaying of messages to the most appropriate team/ward/manager Non-urgent referrals/messages will be sent via RiO Urgent referrals/messages will be passed immediately by phone to the StepUp ward or Nursing Team mobile To track and record all referral outcomes To keep GP’s informed of the progress of their referrals throughout the process To support Health Care Professionals, patients, their families and carers to resolve problems and concerns and to respond in a sympathetic manner to requests for assistance To manage difficult clients, including those that may be distressed Maintain a comprehensive working knowledge of District Nursing and other Community Services, understanding critical calls to enable urgent messages to be passed promptly On a weekly basis liaise with all Community Nursing staff to determine the ‘on-call’ rota for weekends and Bank Holidays. Inform Queen Mary’s Hospital and other agencies of who will be available ‘on-call’ for these periods Provision of on-the-job training to new and bank staff To be the main point of contact for GP’s and other Health Care Professionals redirecting to other related services as necessary To prepare and maintain excel spreadsheets and create word documents To process incoming mail for the team in a timely manner. To deal with routine correspondence by replying or redirecting as appropriate To create referrals for service users and/or to enter messages or updates onto patient notes directly into clinical systems (Rio) ## Person Specification ### communication skills **Essential** - Demonstrates excellent team work and communication skills **Desirable** - Demonstrates communication skills ### undertaken admin role in past **Essential** - Worked in admin capacity in the past using IT packages and phone user **Desirable** - Worked in healthcare admin setting before competently ### evidence of use of IT pachages **Essential** - Competent with range of IT packages and computer user **Desirable** - Uses a range of computer programmes with ease ## Documents - [staff benefits (pdf, 2.5mb)](https://www.healthjobsuk.com/documents?edoc=1847) - [privacy notice for staff (pdf, 268.6kb)](https://www.healthjobsuk.com/documents?edoc=1659) - [job description and person specification (pdf, 312.4kb)](https://www.healthjobsuk.com/documents?vdoc=10392397) - [job description & person specification (part-time) (pdf, 440.6kb)](https://www.healthjobsuk.com/documents?vdoc=10392398) - [important additional information for candidates (please read carefully) (pdf, 160.6kb)](https://www.healthjobsuk.com/documents?edoc=1656) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.