# SHSCT Operational Support Lead (Band 6) > NHS job listing from Job Clerk for Southern Health and Social Care Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/shsct-operational-support-lead-band-6/9299d41a-a2dd-477a-9a4b-a1c4e7c604dd - **Markdown:** https://www.jobclerk.com/job/shsct-operational-support-lead-band-6/9299d41a-a2dd-477a-9a4b-a1c4e7c604dd.md ## Summary - **Status:** Live - **Employer:** Southern Health and Social Care Trust - **Location:** Bannvale House - **Workplace type:** onsite - **Profession:** Operations manager - **Grade:** Band 6 - **Salary:** £38,682 - £46,580 - **Contract type:** Permanent - **Closing date:** 2026-09-18T15:00:00.000Z - **Posted:** 2026-09-04T18:31:32.616Z - **Source information URL:** https://jobs.hscni.net/Job/49028/shsct-operational-support-lead-band-6 - **Application URL:** https://jobs-app.hscni.net/sap/bc/webdynpro/sap/hrrcf_a_posting_apply?PARAM=cG9zdF9pbnN0X2d1aWQ9MDA1MDU2OTNGMzJDMUZFMUFBOEU1Mzg3RDA2NDI3QTgmY2FuZF90eXBlPWU%3d - **Employer website:** https://southerntrust.hscni.net ## Job Content ### Job details - Branch: Craigavon & Banbridge area (SHSCT) - Location: Bannvale-Bannvale House - Directorate: Adult Community and Acute Services - Salary: Band 6 (£38,682 - £46,580) - Contract Type: Permanent - Opening Date: 04/09/26 - Closes: Fri, 18 September 2026 @ 4:00 PM - Interview Dates: To Be Confirmed ### Notes Important Information : If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week. Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website. ### JOB DESCRIPTION ### JOB TITLE Operational Support Lead ### BAND Band 6 ### DIRECTORATE Adult Community Services ### INITIAL LOCATION Bannvale site, Gilford ### REPORTS TO Assistant Director of Older People’s Services ### ACCOUNTABLE TO Director of Adult Community Services ### JOB SUMMARY The post holder will provide high quality operational and business/ project support to Assistant Directors in the Adult Community Services (ACS) Directorate. The role will be to support these senior staff to deliver the effective and timely implementation of service improvements, the achievement of the targets and objectives set out in the Directorate’s annual work plans and also DOH/SPPG performance targets. The postholder will liaise with senior staff in Trust corporate functions such as Performance, Planning and Informatics, Finance, Procurement & Estates, Clinical & Social Care Governance, Communications and Human Resources & Organisational Development. ### KEY DUTIES / RESPONSIBILITIES Support the Assistant Directors with the co-ordination and implementation of all operational matters to enable the delivery of their service/performance objectives, controls assurance standards and reform initiatives. This will include the co-ordination of a number of activities with a range of stakeholders, the preparation of reports/business cases, the development of implementation and action plans and taking all relevant follow up action, and the collation and analysis of information. Undertake the role of project lead to assist senior staff with the implementation of divisional and/or Directorate-wide reforms. Undertake line management responsibility for administrative staff in the ACS admin office. Act as the lead co-ordinator for a range of operational matters. This will include the co-ordination of Directorate nominations for local and regional groups, Collate and draft timely and accurate responses to all internal and external enquiries such as Assembly Questions and Freedom of Information Requests. Take a lead role in the updating of Internal Audit recommendations for the ACS Directorate. Provide operational support to Assistant Directors in the management of accommodation and estates requests for ACS services. Identify innovative solutions to administrative issues and act as a source of high quality and expert advice on all administrative procedures to include, as appropriate, the development of appropriate Standard Operating Procedures. Ensure maximum benefit is derived from available software such as Sharepoint and Microsoft Teams. Support the ACS Directorate to stabilise and optimise encompass functionality and processes. Advise on the training and development requirements of administrative and clerical staff on either a divisional or directorate basis. As required, develop and deliver training for administrative staff in the ACS Directorate. Authorise payments as delegated by the Assistant Director and in keeping with Trust procedures. Develop excellent working relations with key stakeholders to encourage collaborative working across ACS services and the wider Trust. Assume the role of directorate or divisional representative at various fora. ### HUMAN RESOURCE MANAGEMENT The Trust supports and promotes a culture of collective leadership where those who have responsibility for managing other staff: Establish and promote a supportive, fair and open culture that encourages and enables all parts of the team to have clearly aligned goals and objectives, to meet the required performance standards and to achieve continuous improvement in the services they deliver. Ensure access to skills and personal development through appropriate training and support. Promote a culture of openness and honesty to enable shared learning. Encourage and empower others in their team to achieve their goals and reach their full potential through regular supportive conversation and shared decision making. Adhere to and promote Trust policy and procedure in all staffing matters, participating as appropriate in a way which underpins Trust values. ### RAISING CONCERNS Promote and support effective team working, fostering a culture of openness and transparency. Take all concerns raised with them seriously and act in accordance with the Trust’s ‘Your Right to Raise a Concern (Whistleblowing)’ policy and professional code of conduct, where applicable. ### PERSONAL AND PUBLIC INVOLVEMENT (PPI) Promote and support the implementation of the Trust’s PPI Strategy and ensure all staff are aware of their responsibilities as appropriate to their job role. ### GENERAL REQUIREMENTS ### The post holder will be required to Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility. Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff. ### Adhere at all times to all Trust policies/codes of conduct, including for example Smoke Free policy IT Security Policy and Code of Conduct standards of attendance, appearance and behaviour Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work. Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control. All employees of the Trust are legally responsible for all records held, created or used as part of their business within the Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the Trust’s policy and procedures on records management and to seek advice if in doubt. Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post. Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner. This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time. It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand. ### PERSONNEL SPECIFICATION JOB TITLE AND BAND Operational Support Lead Band 6 DEPARTMENT / DIRECTORATE Adult Community Services HOURS Full-time, Monday-Friday ### Notes to applicants You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. The Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria. ### ESSENTIAL CRITERIA SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below. Factor Criteria Method of Assessment Qualifications/ Registration/ Experience Relevant university degree or equivalent in a business/management related subject AND two years experience in an administrative role to include both people management and meeting performance targets; OR Relevant HNC/HND or equivalent qualification in a business/management related subject AND three years experience in an administrative role to include both people management and meeting performance targets; Five years’ experience in an administrative role, to include both people management and meeting performance targets; Experience in the use of Microsoft Office products to include Word, Excel and Powerpoint Shortlisting by Application Form Other Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criterion will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post. SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage: Skills / Abilities Effective planning and organizational skills with an ability to prioritise own workload Effective communication skills to meet the needs of the post in full Ability to effectively manage and lead a team Ability to identify solutions to problems and implement them effectively Ability to work to tight timescales and meet targets. Interview ### DESIRABLE CRITERIA SECTION 3: these will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted Experience A minimum of one year’s experience in an administrative role at Band 5 in a Health and Social Care organisation A minimum of two years’ experience in an administrative role at Band 5 in a Health and Social Care organisation. If this post is being sought on secondment then the individual MUST have the permission of their line manager IN ADVANCE of making application. As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed. Successful applicants may be required to attend for a Health Assessment ### THE TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER All staff are expected to display the HSC Values at all times ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.