# SHSCT Assistant Support Service Manager Catering Band 5 > NHS job listing from Job Clerk for Southern Health and Social Care Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/shsct-assistant-support-service-manager-catering-band-5/6e551bad-2fd3-4141-abad-2c8e9d80b3a5 - **Markdown:** https://www.jobclerk.com/job/shsct-assistant-support-service-manager-catering-band-5/6e551bad-2fd3-4141-abad-2c8e9d80b3a5.md ## Summary - **Status:** Live - **Employer:** Southern Health and Social Care Trust - **Location:** Craigavon Area Hospital - **Workplace type:** onsite - **Profession:** Estates and facilities - **Grade:** Band 5 - **Salary:** £31,049 - £37,796 - **Contract type:** Permanent - **Closing date:** 2026-09-10T15:00:00.000Z - **Posted:** 2026-08-27T12:30:10.179Z - **Source information URL:** https://jobs.hscni.net/Job/48905/shsct-assistant-support-service-manager-catering-band-5 - **Application URL:** https://jobs-app.hscni.net/sap/bc/webdynpro/sap/hrrcf_a_posting_apply?PARAM=cG9zdF9pbnN0X2d1aWQ9MDA1MDU2OTNGMzJDMUZFMUE4QzFBQzI0MkIwRjI3QTgmY2FuZF90eXBlPWU%3d - **Employer website:** https://southerntrust.hscni.net ## Job Content ### Job details - Branch: Craigavon Area Hospital (SHSCT) - Location: Craigavon Area Hosp-Main Building - Directorate: Executive Directorate of N&M and AHP’s - Salary: Band 5 (£31,049 - £37,796) - Contract Type: Permanent - Opening Date: 27/08/26 - Closes: Thu, 10 September 2026 @ 4:00 PM - Interview Dates: To be confirmed ### Notes If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website. ### JOB DESCRIPTION ### JOB TITLE Assistant Support Services Manager (Catering) ### BAND 5 ### DIRECTORATE Executive Director of Nursing (EDoN), Midwifery, AHPs & FSS ### INITIAL LOCATION Craigavon Area Hospital ### REPORTS TO Support Services Manager (Catering) ### ACCOUNTABLE TO Head of Support Services, CAH & Bluestone ### JOB SUMMARY The Assistant Support Services Manager will support the Senior Support Services Manager/Support Services Manager in the delivery of Catering Services to ensure that a high quality service is provided in an effective and efficient manner which supports the delivery of patient centred care. The Assistant Support Services Managers are responsible for a designated area i.e. production, patient services, dining areas and act as the duty manager on the shift. The postholder will have line management responsibility for all staff within their designated area. ### KEY DUTIES / RESPONSIBILITIES To assist in the effective and efficient delivery of catering services within the designated area of responsibility including working to agreed targets and policies and procedures. To lead oversee and co-ordinate operational aspects of the service(s) within the designated area of responsibility. Supervise and participate in the preparation, cooking and serving of food for staff, patients and visitors. Ensure the preparation, production and presentation of food comply with current food safety legislation and maintain appropriate records. To monitor the quality of service provided and take action as appropriate to ensure that they are responsive to changing demands and meet the standard of service required. Within the designated area of responsibility identify any changes in practices which would enhance the quality of services provided and represent efficiencies within (including cost improvements). To ensure compliance with all Health and Safety (inc Risk assessments)/ COSHH/ Colour coding/ Waste management/ Food hygiene/ HACCP procedures and food safety regulations (this includes updating Safe Systems of Work as appropriate and ensuring staff wear protective clothing). Ensure personal hygiene and food hygiene standards are achieved and maintained. Participate in developing, reviewing and implementing HACCP system for the catering department and wards. Complete microbiological testing as per procedure and review results with Support Services Catering Manager. To plan and implement catering staff duty rotas within the designated area of responsibility and organise relief cover if required ensuring maximum use of resources. To complete weekly timesheets for pay roll and forward to Support Services manager/Senior Support Services Manager for approval. To ensure staff working patterns and sickness absence information is recorded on HRPTS for your designed area of responsibility. To manage staff issues including Disciplinary, Capability, Grievance and Sickness Absence in accordance with Trust policies and procedures. To complete audits including; Food Safety, Dress Code, Hand washing and probe calibrations and take appropriate action working to agreed timescales. To complete patient satisfaction questionnaires and patient food quality checks at ward level. Discuss patient dietary requirements when required. Plan, implement and supervise work schedules ensuring that services are provided to the required standard within your designated area of responsibility. Update information on catering administration systems. Update the Saffron catering management software system as applicable for your designated area of responsibility including inputting recipes and allergen information. To monitor the ordering and delivery of catering provisions, cleaning materials, cleaning consumables and chemicals, to ensure good stock control. To monitor production and wastage. Approve catering requisitions on E-procurement up to the approved signatory limit of £1500. Assist with planning, implementing and adjusting staff and patient menus as required in accordance with budgetary controls and minimum nutritional standards. Assist in the planning and organisation of functions including Christmas and special days. To undertake departmental induction training, organise on the job training, complete SOP training with staff and organise mandatory training to ensure they are fully trained and competent to undertake their duties. Update all associated training records as required. To attend all mandatory and other training when scheduled and apply it to the job. To attend Trust wide catering services working group meetings as appropriate and participate in all actions as required. To ensure that all areas of the kitchen including equipment is maintained in a clean hygienic, safe working condition. To report immediately any defective areas and equipment to estates for repair taking broken equipment out of service. Log faults with estates and follow up as required. To report and record all accidents/incidents. To communicate with Trust external contractors when on site i.e. Pest control and High Cleaning. To participate in the handling of complaints in line with the Trust policy, ensuring appropriate follow up action is taken. To ensure that appropriate arrangements are in place for opening and closing of the catering department. To be responsible for the security of cash and floats and completing money lodgements outside catering admin support hours i.e. weekends and Bank Holidays. Authorisation of petty cash when required. To establish and maintain sound working relationships with ward managers/Head of departments Work closely with the Dietetic department in implementing quality to meet individual patients’ nutritional needs. Liaise with outside recruitment Agencies on staff Issues and liaise with Suppliers. To provide cover for other Assistant Support Services Managers e.g. covering annual leave, day off and weekends. Deputise for Support Services Manager as required. ### HUMAN RESOURCE MANAGEMENT RESPONSIBILITIES Review individually, at least annually, the performance of immediately subordinate staff, provides guidance on personal development requirements and advises on and initiates, where appropriate, further training Maintain staff relationships and morale amongst the staff reporting to him/her. Conduct Team briefings within area of responsibility. Review the organisation plan and establishment level of the service for which he/she is responsible to ensure that each is consistent with achieving objectives, and recommend change where appropriate. Delegate appropriate responsibility and authority to the level of staff within his/her control consistent with effective decision making, while retaining overall responsibility and accountability for results. Participate and advise as required, in the selection and appointment of staff reporting to him/her in accordance with procedures laid down by the Trust. Take such action as may be necessary in disciplinary matters in accordance with procedures laid down by the Trust. ### GENERAL REQUIREMENTS ### The post holder will be required to Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility. Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff. The HSC Code of Conduct for Employees sets out the standards of conduct expected of all staff in the Southern Health & Social Care Trust and outlines the standards of conduct and behaviours required during and after employment with the Trust .Professional staff are expected to also follow the code of conduct for their own professions. ### Adhere at all times to all Trust policies/codes of conduct, including for example Smoke Free policy IT Security Policy and Code of Conduct standards of attendance, appearance and behaviour Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work. Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control. All employees of the Trust are legally responsible for all records held, created or used as part of their business within the Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the \[org name\] policy and procedures on records management and to seek advice if in doubt. Take responsibility for his/her own ongoing learning and development, including full participation in KSF Development Reviews/appraisals, in order to maximise his/her potential and continue to meet the demands of the post. Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner. Seek to engage and involve service users and members of the public in keeping with the Trusts Personal and Public involvement Strategy and as appropriate to the job role. Available/able to work 5 days out of 7 over the 24 hour period, which may include on-call / stand-by / sleep in duties,shifts,night duty, weekends and Public Holidays if required immediately on appointment or at a later stage following commencement in response to changing demands of the service. Understand that this post may evolve over time, and that this Job Description will therefore be subject to review in the light of changing circumstances. Other duties of a similar nature and appropriate to the grade may be assigned from time to time. This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time. It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand. April 2023 ### PERSONNEL SPECIFICATION JOB TITLE AND BAND Assistant Support Services Manager (Catering) ### DEPARTMENT / DIRECTORATE FSS/EDoN ### SALARY ### HOURS Ref No: \ April 2023 ### Notes to applicants You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria. Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn. ### ESSENTIAL CRITERIA SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below. Factor Criteria Method of Assessment Experience/ Qualifications/ Registration 1. HND/HNC or equivalent in Hospitality /Facilities or Business Focused discipline Plus 1 years’ work experience as a supervisor in a Hospitality/Facilities or Business environment OR 3 years’ work experience as a supervisor in a Hospitality/Facilities or Business environment 2. Level 2 Award in Food Safety 3. Experience of Microsoft Office products including; Word, Excel, PowerPoint and Outlook. Shortlisting by Application Form Other 4. Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post. SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage: Skills / Abilities 5. Ability to organise workload and prioritise duties. 6. Ability to manage staff. 7. Self-motivated and able to work on own initiative as well as part of a team. 8. Ability to plan and implement Rota’s. 9. Well-developed written and verbal communication skills. 10. Ability to use initiative and cope with emergencies in a calm manner. Interview Knowledge 11. Understanding of the role and responsibilities of the job. 12. Understanding of the application of Health and Safety and COSHH regulations. 13. Understanding of the application of Food Hygiene and HACCP regulations. ### DESIRABLE CRITERIA SECTION 3: these will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted Experience 1. Previous experience in a similar role. 2. Previous cooking experience. 3. Level 3 Award in Food Safety. As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed. ### THE TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER Successful applicants may be required to attend for a Health Assessment All staff are required to comply with the Trust’s Smoke Free Policy All staff are expected to display the HSC Values at all times ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.