# Service Team Leader > NHS job listing from Job Clerk for East and North Hertfordshire NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/service-team-leader/77409e2d-6812-415f-a58c-4bcc18b56133 - **Markdown:** https://www.jobclerk.com/job/service-team-leader/77409e2d-6812-415f-a58c-4bcc18b56133.md ## Summary - **Status:** Live - **Employer:** East and North Hertfordshire NHS Trust - **Town:** Stevenage - **Region:** East of England - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 5 - **Salary:** £32,073 - £39,043 Per annum, plus 15% High Cost Area Supplement - **Contract type:** Fixed term: 14 months (End date of 17/09/2027) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-31T23:59:00.000Z - **Posted:** 2026-07-17T13:31:10.504Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/Northwood/East_North_Hertfordshire_Teaching_NHS_Trust/Admin_Clerical/Admin_Clerical-v8098843 - **Application URL:** https://apps.trac.jobs/job-advert/8098843?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.enherts-tr.nhs.uk ## Job Content ### Job overview We are recruiting for an Oncology Team Leader who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. We are looking for an enthusiastic individual who will provide timely, efficient, and effective operational management support to the Service, ensuring that the Oncology administration services and operations are responsive, innovative and provided to the highest possible standard. Working under the direction of the Assistant Service Manager for Cancer Performance, the individual will take managerial responsibility for the operation and delivery of all patients related administrative, clerical and secretarial functions, overseeing Mount Vernon Cancer Centre Secretarial team - consistent of: Medical Secretaries & Support Secretaries. In addition, you will receive a High-Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,870 and a maximum payment of £6,137 per annum pro rata. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. ### Main duties of the job To provide effective leadership and performance management of administration staff within the Directorate, eg. medical secretaries and contact centre staff. To support the Service Managers in the management of all aspects of cancer services and performance management.  They will be directly responsible for the management and co-ordination of secretarial and clerical staff within a defined area. To work unsupervised and act independently to manage own workload, referring to the appropriate Service Manager when necessary. Responsible for the delivery of agreed targets and standards Develop and maintain effective working relationships with clinicians in the Trust. ### Detailed job description and main responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. ## Person Specification ### Skills **Essential** - Practical and creative approach to problem solving - Ability to resolve conflicts - Excellent communication skills & the ability to engage a range of professionals & support departments - Presentation skills - Highly analytical and numerate with ability to present a logical argument using data and information - Ability to work independently as well as part of a team - Experience of leading and managing a team - Ability to prioritise & meet deadlines and manage conflicting workload - Flexible approach & positive attitude & commitment to the Trust ### Knowledge **Essential** - Evidence of commitment to ongoing development - Numerical and analytical skills - In absence of formal management qualification, proven management experience **Desirable** - Knowledge of medical terminology - Knowledge of computerised Patient Information Systems (eg Lorenzo, PIMS) and office IT solutions (Eg Word, Access, PowerPoint) - Performance and change management - Knowledge and experience of the clinical audit process and risk assessment ### Other Requirements **Essential** - Role Model Our Trust Values ### Previous Experience **Essential** - Staff management including management of sickness absence & performance - Application of Patient Access - Experience of managing complaints - Experience of developing processes and procedures **Desirable** - Evidence of self-development and development of staff ### Qualifications/ Training **Essential** - Educated to degree level equivalent or relevant related experience **Desirable** - Relevant NHS experience - Evidence of continuous professional development ## Documents - [showcasing our teaching commitment (pdf, 5.0mb)](https://www.healthjobsuk.com/documents?edoc=2905) - [service team leader applicant pack (pdf, 728.3kb)](https://www.healthjobsuk.com/documents?vdoc=10406823) - [must read guidance notes - application forms (pdf, 91.9kb)](https://www.healthjobsuk.com/documents?edoc=549) - [policy statement - recruitment of ex-offenders (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=551) - [guidance on secondments for internal applicants (pdf, 101.3kb)](https://www.healthjobsuk.com/documents?edoc=2748) - [guidance notes for applicants - how your data is used and stored (pdf, 416.6kb)](https://www.healthjobsuk.com/documents?edoc=550) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.