# Service Support Manager > NHS job listing from Job Clerk for Livewell Southwest. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/service-support-manager/8bf60dfb-b976-4306-b115-c2817f79996b - **Markdown:** https://www.jobclerk.com/job/service-support-manager/8bf60dfb-b976-4306-b115-c2817f79996b.md ## Summary - **Status:** Live - **Employer:** Livewell Southwest - **Town:** Plymouth - **Region:** South West - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 5 - **Salary:** £32,073 to £39,043 a year - **Contract type:** Fixed-Term - **Employment type:** Full-time, Part-time, Job share, Flexible working - **Closing date:** 2026-07-12T23:59:00.000Z - **Posted:** 2026-07-06T13:04:51.733Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/B9832-2026-AC-1976?employerCode=B9832 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/B9832-2026-AC-1976/pre-application-questions-pause?referrer=jobadvert&ref=B9832-2026-AC-1976 ## Job Content ### Job summary 12-month Fixed Term Contract up to 37.5 hours per week We are looking for a confident, organised and proactive Service Support Manager to help create the conditions for services to run smoothly, teams to feel supported, and information to be used well. This is a role for someone who enjoys making sense of complexity, improving how things work, and bringing people together around clear, practical solutions. You will suit this opportunity if you are calm under pressure, comfortable working with competing priorities, and able to move between detail and bigger-picture thinking. The successful candidate will be someone who can build positive working relationships, communicate clearly, and support effective decision-making through good organisation, sound judgement and reliable follow-through. Why this role may appeal to you This is an opportunity to step into a varied and influential support management role where your ability to organise, improve, guide and problem-solve will make a visible difference. It will appeal to someone who likes responsibility, values teamwork, and wants a role where no two days feel exactly the same. Face-to-face interviews will be held week commencing 13 July at Plympton Clinic and will include a short IT skills assessment. Details will be sent with interview invites. Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility ### Main duties of the job What we are looking for - A natural organiser who can bring clarity to complex or fast-moving situations. - A supportive leader who can help others do their best work. - Someone confident using information, systems and communication to support good decisions. - A practical problem-solver who looks for better ways of working - A professional communicator who can work sensitively with a wide range of people Main duties include: - Providing day-to-day operational and administrative support to ensure services run smoothly. - Supporting managers with performance information, reports, data analysis and service planning. - Coordinating referral, appointment and communication processes so they are efficient and well organised. - Line managing and supporting administrative staff, including supervision, training, absence and performance management. - Helping identify service pressures, capacity gaps and opportunities to improve how things work. - Preparing agendas, minutes, presentations and documentation for meetings. - Responding to service queries and supporting clear communication with staff, service users and partner agencies. Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity All Livewell Southwest staff are expected to be able and willing to work across a 7 day service. Job Share(s) Considered ### About us Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs. As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve. We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives. We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation. Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert. ### Details - Date posted: 06 July 2026 - Pay scheme: Agenda for change - Band: Band 5 - Salary: £32,073 to £39,043 a year pa, pro rata - Contract: Fixed term - Duration: 12 months - Working pattern: Full-time, Part-time, Job share, Flexible working - Reference number: B9832-2026-AC-1976 - Job locations: 200 Mount Gould Road, Mount Gould, Plymouth, Devon, PL4 7PY, United Kingdom, Plympton Clinic, Plympton, PLYMOUTH, PL7 2AS, United Kingdom ### Job responsibilities Job description overview The Service Support Manager is a Band 5 role providing operational, administrative and service management support across community-based services. The post holder will work closely with service managers and clinical leads to support the smooth running of services, helping to ensure that activity, performance, financial and quality requirements are understood, monitored and acted on. The role has a strong focus on day-to-day service coordination. This includes supporting clinic and appointment processes, referral management, service communication, meeting coordination, reporting, and the effective use of systems and information. The post holder will be expected to manage competing priorities, respond to service pressures, and help maintain efficient processes for patients, staff and partner agencies. A key part of the role is using information well. The Service Support Manager will monitor and analyse performance data such as activity, waiting lists, service demand, capacity gaps and business support information. They will prepare reports, presentations and updates to help managers make informed decisions and identify opportunities to improve service delivery. The post also carries line management responsibility for administrative staff, which may include staff working across more than one location. This includes supporting recruitment, supervision, training, appraisal, absence management, performance management and day-to-day team coordination. The role requires someone who can provide clear leadership, maintain professional standards and support staff development. The post holder will also contribute to service improvement and project work, including reviewing processes, implementing new ways of working, supporting data collection, and helping services respond to changing operational needs. They may deputise for the manager during periods of absence or attend delegated meetings on behalf of the service. Financial and resource responsibilities form part of the role, including ordering, authorising payments within agreed processes, supporting cost-effective use of resources, monitoring delegated budgets and contributing to cost improvement work. The role requires excellent organisation, communication and judgement. The successful candidate will need to work autonomously, manage sensitive and confidential information, respond professionally to queries and concerns, and build effective working relationships with clinical staff, managers, service users, carers, support services and external partners. This is a varied role suited to someone who is confident working with systems, data, people and operational detail. It requires flexibility, accuracy, resilience, and the ability to bring structure and clarity to busy services while supporting safe, efficient and responsive care. Please see the attached Job Description for full details of the role ## Person Specification ### Knowledge **Essential** - Thorough working knowledge of Microsoft Office packages, i.e.: Outlook, Word, Excel. And the use of databases - Excellent understanding of general office working procedures. - High level of competency in the management of budgets and financial control systems - Understanding of activity management including waiting lists - Understanding of systems and processes and able to implement efficient working practices. - Ability to use Livewells Business applications SystmOne. - Up to date knowledge of Livewell policies and procedures. - Understanding local health community and commissioning needs and ability to be innovative to meet these needs. ### Experience **Essential** - Relevant experience of working in a role to support senior managers - Significant previous experience of working in an administrative environment using computerised data systems. - Demonstrable experience of dealing with the public and dealing with sensitive and confidential information. - Experience of supervising other staff members. - Experience of working with complex systems and information. - Experience of analysing and interpreting data - Financial management experience. - Decision making and resolving complex work related issues **Desirable** - Experience of undertaking Service Improvement or a Project Management role. - Experience of analysing data and using such data to improve the quality and efficiency of the service - Experience of working within a health care provider or Social Services environment ### Qualifications **Essential** - Educated to degree level in a relevant subject or equivalent level of knowledge, qualifications or significant equivalent skills and experience to that level. - Evidence of continuing professional development **Desirable** - Project management e.g. Prince 2 ### Skills and Abilities **Essential** - Excellent verbal and written communication skills. - Able to use judgement and initiative to provide information and support - Accurate and fast typing and data entry skills. - Ability to manage and lead a team and work within wider teams. - Able to analyse problems and initiate appropriate solutions effectively - Able to apply tact and sensitivity to establish trust and support - Ability to use own initiative to organise own workload and that of others, setting deadlines and ensuring these are met. - Able to compose and transcribe minutes, correspondence and reports - Effective time management skills. - Empathetic approach to managing and resolving enquiries - Flexibility to meet competing demands within the working day. - Able to manage difficult and distressing situations effectively. - Flexible and adaptable, ability to learn new skills and develop role. - Able to work as part of a team - Flexible and adaptable, ability to learn new skills and develop role. ## Documents - [Identification Guidance (DOCX, 64 KB)](document:2981414) - [Job Description and Person Specification (DOC, 489 KB)](document:2981412) - [Applicant Guidance on the Use of Artificial Intelligence (PDF, 121 KB)](document:2981413) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.