# Service Support Manager

> NHS job listing from Job Clerk for Kingston Hospital NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/service-support-manager/431627de-eee1-4b3a-a1e3-469b94d59c7f
- **Markdown:** https://www.jobclerk.com/job/service-support-manager/431627de-eee1-4b3a-a1e3-469b94d59c7f.md

## Summary

- **Status:** Live
- **Employer:** Kingston Hospital NHS Foundation Trust
- **Town:** Kingston Upon Thames
- **Region:** London
- **Country:** England
- **Profession:** Manager and corporate
- **Grade:** Band 6
- **Salary:** £45,953 - £54,254 Pro rata, pa, incl. HCAS
- **Contract type:** Fixed term: 12 months (12m FTC)
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-08-04T23:59:00.000Z
- **Posted:** 2026-07-24T08:33:41.985Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Kingston_upon_Thames/Kingston_Richmond_NHS_Foundation_Trust/Cluster/Cluster-v8100363
- **Application URL:** https://apps.trac.jobs/job-advert/8100363?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.kingstonhospital.nhs.uk

## Job Content

### Job overview

The Service Support Manager is responsible for assisting the Deputy Service Manager in the day-to-day operational management of the services, ensuring delivery of high quality patient services within the resources available.

Working under the supervision of the Deputy Service Manager, this role will have a strong operational focus providing support for day-to-day management and administration of services/specialities and deputising for the Deputy Service Manager as required.

### Main duties of the job

Key responsibilities include management of the RTT target, ensuring there are robust processes in place to monitor performance and deliver timely care.

The Service Support Manager will be responsible for the investigation and administration of the complaints process and assist in the management of related national and local targets for the service lines.

### Detailed job description and main responsibilities

***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***

NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

## Person Specification

### Vacancy

**Essential**

- NHS Band 5 experience
- PTL Validation Experience

**Desirable**

- Cluster 4 knowledge
- Clinic/Departmental Scheduling/Rotas

### Experience

**Essential**

- NHS Experience

**Desirable**

- Cluster 4 knowledge

## Documents

- [jd (pdf, 192.4kb)](https://www.healthjobsuk.com/documents?vdoc=10475110)
- [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2412)
- [service support manager (pdf, 120.6kb)](https://www.healthjobsuk.com/documents?vdoc=10394551)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.