# Service Support Manager

> NHS job listing from Job Clerk for Imperial College Healthcare NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/service-support-manager/305737ad-3ddf-46be-92a7-69f175fb85bb
- **Markdown:** https://www.jobclerk.com/job/service-support-manager/305737ad-3ddf-46be-92a7-69f175fb85bb.md

## Summary

- **Status:** Live
- **Employer:** Imperial College Healthcare NHS Trust
- **Town:** London
- **Region:** London
- **Country:** England
- **Profession:** Manager and corporate
- **Grade:** Band 5
- **Contract type:** Permanent
- **Employment type:** Part time - 30 hours per week
- **Closing date:** 2026-08-09T23:59:00.000Z
- **Posted:** 2026-07-31T13:30:52.624Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8198956
- **Application URL:** https://apps.trac.jobs/job-advert/8198956?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.imperial.nhs.uk

## Job Content

### Job overview

As a Service Support Manager, you will be responsible for supporting the implementation of service developments, delivery of access targets, delivery of quality and activity targets, and assist in development of strategy and foster a culture of clinical integration within the Division.

You will oversee and support the administration of the Respiratory department. You will be responsible for RTT performance and will monitor performance and make adjustments to patient pathways where necessary.

The role also requires managing an administrative team, monitoring processes and performance within the service. This includes the day to day planning prioritisation of the work associated with their team and organise all activities in order to achieve a cost effective, productive, high quality service. This role will cover services across Imperial sites.

### Main duties of the job

- Be responsible for managing the respiratory patient pathway, maintaining effective departmental systems and processes.
- Be responsible for validating the weekly and monthly 18 week performance reports and amending Referral to Treatment (RTT) codes and re-arranging appointments or treatment dates if necessary.
- To communicate directly with patients, General Practitioners and Specialist Consultant referrers both verbally and in writing with regard to waiting times, appointments and treatment dates.
- Work with other members of the wider team to ensure quality standards are adhered to.
- Ensure that the team is aware of relevant Trust policies and procedures relating to service delivery.
- Develop new processes for the service with a view continuously improving the patient experience.
- Identify the costs associated with service improvement and seeks approval before implementation.
- Create and prepare reports relating to service delivery and performance and recommends actions where areas of improvement are identified.
- Take responsibility for the even distribution of workload within the department, initiating amendments or improvements where necessary.

### Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

## Person Specification

### Experience

**Essential**

- Knowledge of administration procedures and computerised software
- Operational experience in a managerial role.
- Staff management including objective setting and appraisal, performance review & people development.
- Proven ability in managing people, process, quality and productivity
- Knowledge of RTT performance targets and processes
- Experience of using Cerner

### Education/ Qualifications

**Essential**

- Degree level qualification or equivalent training and/or experience

## Documents

- [frf form (pdf, 457.1kb)](https://www.healthjobsuk.com/documents?vdoc=10504551)
- [job description (pdf, 679.3kb)](https://www.healthjobsuk.com/documents?vdoc=10504550)
- [our strategy 2023-25 (pdf, 230.4kb)](https://www.healthjobsuk.com/documents?edoc=427)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.