# Service Support Manager (Ophthalmology) > NHS job listing from Job Clerk for Hywel Dda University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/service-support-manager-ophthalmology/6eb412bf-aff1-486f-a14c-0b50c2c06897 - **Markdown:** https://www.jobclerk.com/job/service-support-manager-ophthalmology/6eb412bf-aff1-486f-a14c-0b50c2c06897.md ## Summary - **Status:** Live - **Employer:** Hywel Dda University Health Board - **Town:** Haverfordwest - **Region:** West Wales - **Country:** Wales - **Profession:** Manager and corporate - **Grade:** Band 5 - **Salary:** £32,557 - £39,631 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-19T23:59:00.000Z - **Posted:** 2026-07-02T11:22:13.640Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Carmarthenshire/Llanelli/Hywel_Dda_University_Health_Board/Service_Manager/Service_Manager-v8086740 - **Application URL:** https://apps.trac.jobs/job-advert/8086740?ShowJobAdvert=&feedid=9002 - **Employer website:** https://hduhb.nhs.wales ## Job Content ### Job overview We are looking for a Service Support Manager for Ophthalmology. This role will work as part of the Service Delivery teams, working autonomously with minimum levels of daily supervision. The post holder will be the support to the Service Delivery Manager, Service Manager and Senior Nurse Managers across a range of strategic, operational and managerial activities including the Delivery of Tier 1 targets, RTT targets, key financial, performance targets and objectives, service improvement, modernisation and performance delivery. The post holder will have responsibility for operational support and delivery of key targets for specific clinical areas and improvement plans relating to Scheduled Care. ### Main duties of the job The Service Support Manager will provide comprehensive administrative support to Scheduled Care service delivery teams. This role will specifically focus on: The efficient coordination and management of Clinics; Validation of outpatient waiting lists and follow-up patients; General administrative support of day to day service operations. This role will require the ability to work independently and as part of a team, together with excellent communication and organisational skills to prioritise work, meet deadlines and work under pressure. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. ### Detailed job description and main responsibilities You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 31/07/2026. ## Job Details We are looking for a Service Support Manager for Ophthalmology. This role will work as part of the Service Delivery teams, working autonomously with minimum levels of daily supervision. The post holder will be the support to the Service Delivery Manager, Service Manager and Senior Nurse Managers across a range of strategic, operational and managerial activities including the Delivery of Tier 1 targets, RTT targets, key financial, performance targets and objectives, service improvement, modernisation and performance delivery. The post holder will have responsibility for operational support and delivery of key targets for specific clinical areas and improvement plans relating to Scheduled Care. ## Job Description The Service Support Manager will provide comprehensive administrative support to Scheduled Care service delivery teams. This role will specifically focus on: The efficient coordination and management of Clinics; Validation of outpatient waiting lists and follow-up patients; General administrative support of day to day service operations. This role will require the ability to work independently and as part of a team, together with excellent communication and organisational skills to prioritise work, meet deadlines and work under pressure. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. ## Responsibilities You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 31/07/2026. ## Person Specification ### Other **Essential** - Flexible approach to the needs to the service - Ability to travel between sites in a timely manner **Desirable** - Welsh Speaker (Level 1) ### Experience **Essential** - Demonstrable experience of supporting and managing projects or operational plans and of organising and co-ordinating a range of complex plans simultaneously **Desirable** - Experience of working within NHS ### Qualifications and Knowledge **Essential** - Degree or equivalent experience/ CPD - Thorough understanding of a range of PC software e.g. Microsoft Office packages, Email and Intranet **Desirable** - Understanding of systems in use within NHS organisations including primary, community and secondary care ## Documents - [jdps english (pdf, 316.8kb)](https://www.healthjobsuk.com/documents?vdoc=10379596) - [privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=2373) - [oh form - ig ffurflen (pdf, 712.5kb)](https://www.healthjobsuk.com/documents?vdoc=10381486) - [guidance notes for applicants (pdf, 278.7kb)](https://www.healthjobsuk.com/documents?edoc=2383) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.