# Service Support Manager (Cluster 6) > NHS job listing from Job Clerk for Kingston Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/service-support-manager-cluster-6/a4a8bbfa-1182-465b-8469-62103f4724b8 - **Markdown:** https://www.jobclerk.com/job/service-support-manager-cluster-6/a4a8bbfa-1182-465b-8469-62103f4724b8.md ## Summary - **Status:** Live - **Employer:** Kingston Hospital NHS Foundation Trust - **Town:** Kingston Upon Thames - **Region:** London - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 6 - **Salary:** £45,953 - £54,254 Pro rata, pa, incl. HCAS - **Contract type:** Secondment: 10 months (Fixed term until 31.3.27) - **Employment type:** Full time - 37.5 hours per week (This role will need to be flexible across cluster 6) - **Closing date:** 2026-06-30T23:59:00.000Z - **Posted:** 2026-06-17T14:03:27.834Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Surrey/Kingston_Richmond_NHS_Foundation_Trust/Trauma_Orthopaedics_Rheumatology_Fracture_Liaison/Trauma_Orthopaedics_Rheumatology_Fracture_Liaison-v8075484 - **Application URL:** https://apps.trac.jobs/job-advert/8075484?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.kingstonhospital.nhs.uk ## Job Content ### Job overview Cluster 6 is looking for a dynamic experienced team leader to cover secondment for a Deputy Service Manager. It is essential that the person is experienced in pathway validation and has strong leadership skills. Applicants must have excellent communication skills and be able to work independently, particularly in managing patient complaints. We are seeking applications from candidates who are effective team leaders and enjoy working in a fast pasted environment. ### Main duties of the job The Service Support Manager is responsible for assisting the Deputy Service Manager in the day-to-day operational management of the services, ensuring delivery of high quality patient services within the resources available. Working under the supervision of the Deputy Service Manager, this role will have a strong operational focus providing support for day-to-day management and administration of services/specialities and deputising for the Deputy Service Manager as required. Key responsibilities include management of the RTT target, ensuring there are robust processes in place to monitor performance and deliver timely care. The service also has a strong focus on preventative care including Fracture Liaison, which involves pathway management across the acute and community settings. The Service Support Manager will be responsible for the investigation and administration of the complaints process and assist in the management of related national and local targets for the service lines. ### Detailed job description and main responsibilities ***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification*** NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria. ## Job Details Cluster 6 is looking for a dynamic experienced team leader to cover secondment for a Deputy Service Manager. It is essential that the person is experienced in pathway validation and has strong leadership skills. Applicants must have excellent communication skills and be able to work independently, particularly in managing patient complaints. We are seeking applications from candidates who are effective team leaders and enjoy working in a fast pasted environment. ## Job Description The Service Support Manager is responsible for assisting the Deputy Service Manager in the day-to-day operational management of the services, ensuring delivery of high quality patient services within the resources available. Working under the supervision of the Deputy Service Manager, this role will have a strong operational focus providing support for day-to-day management and administration of services/specialities and deputising for the Deputy Service Manager as required. Key responsibilities include management of the RTT target, ensuring there are robust processes in place to monitor performance and deliver timely care. The service also has a strong focus on preventative care including Fracture Liaison, which involves pathway management across the acute and community settings. The Service Support Manager will be responsible for the investigation and administration of the complaints process and assist in the management of related national and local targets for the service lines. ## Responsibilities ***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification*** NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria. ## Person Specification ### Essential **Essential** - Able to manage Job plan activity and understand capacity ### essential **Essential** - Managerial experience - Must be able to fully validate all patient pathways and correct on CRS ## Documents - [jd (pdf, 192.4kb)](https://www.healthjobsuk.com/documents?vdoc=10367098) - [service spec (pdf, 432.4kb)](https://www.healthjobsuk.com/documents?vdoc=10367100) - [service spec ssm (pdf, 432.4kb)](https://www.healthjobsuk.com/documents?vdoc=10367099) - [onboarding roadmap (pdf, 440.9kb)](https://www.healthjobsuk.com/documents?edoc=3006) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2412) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.