# Service Support Administrator - Band 3 > NHS job listing from Job Clerk for United Lincolnshire Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/service-support-administrator-band-3/a3590c48-5962-4eb4-815b-ea1d4db7049c - **Markdown:** https://www.jobclerk.com/job/service-support-administrator-band-3/a3590c48-5962-4eb4-815b-ea1d4db7049c.md ## Summary - **Status:** Live - **Employer:** United Lincolnshire Hospitals NHS Trust - **Location:** Lincoln County Hospital - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per Annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (7.5 hours per day. Monday to Friday) - **Closing date:** 2026-09-16T22:59:00.000Z - **Posted:** 2026-09-02T10:22:43.792Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lincolnshire/Countywide_Lincolnshire/United_Lincolnshire_Teaching_Hospitals_NHS_Trust/Children_Young_People_Services/Children_Young_People_Services-v8267649 - **Application URL:** https://apps.trac.jobs/job-advert/8267649?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ulh.nhs.uk ## Job Content ### Job overview Come and work in our Children and Young Peoples administration team providing quality administrative services to clinician across multiple services. You will be delivering a diverse range of secretarial and administrative tasks, working alongside a team of experienced and knowledgeable staff to ensure a high standard of service is delivered for patients, parents and clinicians. This post covers our services across the county and offers the opportunity to learn and enhance your skill set due to the diversity of the role. You will be responsible for supporting patients from referral through to treatment by scheduling and managing appointments, monitoring patient pathways, responding to enquiries, and ensuring all information is communicated accurately and promptly. You will help maintain high standards of patient experience while supporting performance targets such as Referral to Treatment (RTT), 18 week waits. ### Main duties of the job - Manage waiting lists to ensure timely access to appointments - Schedule, monitor, and manage appointments - Provide patients with accurate and timely information regarding appointments. Respond to patient enquiries and assist with appointment rescheduling or cancellations when required. - Maintain effective communication between patients, and clinical teams. - Record, update, and report patient and performance data using Trust information systems. - Proficient in audio typing and transcribing reports and meeting minutes - Identify and escalate operational issues to line management. - Support service performance by meeting reporting deadlines and highlighting potential breaches or concerns. - Ensure compliance with Trust policies, and Service Standard Operation Procedures ### Detailed job description and main responsibilities See the job description that has been attached to this advert which includes the person specification ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Excellent written and verbal communication skills - Able to prioritise workload and deliver against agreed national and local KPIs - Excellent organisational skills – able to manage busy workload, prioritise work and have a good attention to detail - Problem solving – ability to respond to problems and identify solutions - Ability to establish and maintain working relationships at all levels internally and externally - Excellent written and verbal communication skills – ability to liaise with staff and members of the public at all levels - Adaptable and flexible approach to work ### Knowledge **Essential** - Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary - Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook **Desirable** - Knowledge of medical terminology ### Experience **Essential** - Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures - Management of records and information in an office environment. - Previous experience of working in a customer focused environment - Previous experience of working towards targets/deadlines - Previous experience of validating data against reports. - Previous experience of audio typing and transcribing of meeting minutes **Desirable** - Previous experience in using SysmOne - Previous NHS experience ### Qualifications **Essential** - Level 3 vocational qualification in relevant subject or equivalent - Level 3 Word processing or typing qualification or equivalent ### Personal Qualities **Essential** - Ability to work in line with and role model Group values ### Specifif Requirements **Essential** - Evidence of working in an office environment where frequent interruptions may cause distraction - Ability to travel countywide as required **Desirable** - Enjoys working in a multi-disciplinary team ## Documents - [ceo welcome letter (pdf, 83.6kb)](https://www.healthjobsuk.com/documents?edoc=2883) - [ulht staff networks (pdf, 13.9mb)](https://www.healthjobsuk.com/documents?edoc=2739) - [b3 service support administrator (pdf, 171.5kb)](https://www.healthjobsuk.com/documents?vdoc=10582334) - [acceptable use of ai in personal statements (pdf, 95.3kb)](https://www.healthjobsuk.com/documents?edoc=2953) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.