# Service Manager > NHS job listing from Job Clerk for Sandwell and West Birmingham Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/service-manager/f59cdab5-25d2-471e-87be-e626b81dc6e3 - **Markdown:** https://www.jobclerk.com/job/service-manager/f59cdab5-25d2-471e-87be-e626b81dc6e3.md ## Summary - **Status:** Live - **Employer:** Sandwell and West Birmingham Hospitals NHS Trust - **Town:** West Bromwich - **Region:** Midlands - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 7 - **Salary:** £49,387 - £56,515 N/A - **Contract type:** Fixed term: 12 months (12 month maternity cover) - **Employment type:** Full time, Flexible working, 37.5 hours per week (N/A) - **Closing date:** 2026-07-15T23:59:00.000Z - **Posted:** 2026-07-01T10:31:15.406Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Birmingham/Sandwell_West_Birmingham_NHS_Trust/Service_Manager/Service_Manager-v8087222 - **Application URL:** https://apps.trac.jobs/job-advert/8087222?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.swbh.nhs.uk ## Job Content ### Job overview We are seeking an experienced and motivated Service Manager to support the operational leadership of Surgical Services. Working closely with senior managers and clinical teams, you will play a key role in delivering high-quality, efficient services, ensuring performance targets are achieved, and driving service improvements across designated specialties. The post offers an exciting opportunity to contribute to strategic developments while maintaining a strong focus on patient care and operational excellence. ### Main duties of the job - Provide day-to-day operational management support across the service. - Monitor and improve performance against key access and quality standards. - Support effective use of resources, capacity planning, and service delivery. - Work collaboratively with clinical and multidisciplinary teams to enhance patient pathways and outcomes. - Lead and coordinate service improvement initiatives and projects. - Analyse activity and performance data, producing reports and identifying areas for improvement. - Respond proactively to operational challenges and support the management of patient flow and waiting lists. - Contribute to workforce planning, staff engagement, and the implementation of organisational change. ### Detailed job description and main responsibilities - Support the Directorate General Manager in achieving operational, financial, and performance objectives. - Ensure services are delivered efficiently and meet agreed standards and targets. - Develop strong working relationships with clinicians and key stakeholders. - Assist in implementing service developments and new ways of working to improve quality and productivity. - Monitor activity, capacity, and performance, taking corrective action where required. - Coordinate responses to service-related concerns and contribute to effective governance and risk management. - Support business planning and financial management, including identifying opportunities for service improvement and cost efficiencies. - Promote a culture of continuous improvement, collaboration, and patient-centred care. ## Job Details We are seeking an experienced and motivated Service Manager to support the operational leadership of Surgical Services. Working closely with senior managers and clinical teams, you will play a key role in delivering high-quality, efficient services, ensuring performance targets are achieved, and driving service improvements across designated specialties. The post offers an exciting opportunity to contribute to strategic developments while maintaining a strong focus on patient care and operational excellence. ## Job Description Provide day-to-day operational management support across the service. Monitor and improve performance against key access and quality standards. Support effective use of resources, capacity planning, and service delivery. Work collaboratively with clinical and multidisciplinary teams to enhance patient pathways and outcomes. Lead and coordinate service improvement initiatives and projects. Analyse activity and performance data, producing reports and identifying areas for improvement. Respond proactively to operational challenges and support the management of patient flow and waiting lists. Contribute to workforce planning, staff engagement, and the implementation of organisational change. ## Responsibilities Support the Directorate General Manager in achieving operational, financial, and performance objectives. Ensure services are delivered efficiently and meet agreed standards and targets. Develop strong working relationships with clinicians and key stakeholders. Assist in implementing service developments and new ways of working to improve quality and productivity. Monitor activity, capacity, and performance, taking corrective action where required. Coordinate responses to service-related concerns and contribute to effective governance and risk management. Support business planning and financial management, including identifying opportunities for service improvement and cost efficiencies. Promote a culture of continuous improvement, collaboration, and patient-centred care. ## Person Specification ### Experience **Essential** - Significant recent general management experience in the NHS with, responsibility for operational matters including, staff management, budgetary responsibility, performance targets, waiting list management, discharge arrangements. - Proven experience of service development. - Experience of leading projects. ### Qualifications **Essential** - Educated to degree level or equivalent **Desirable** - Management qualification, MBA or equivalent. ## Documents - [swb- sustainability (pdf, 49.1kb)](https://www.healthjobsuk.com/documents?edoc=2657) - [candidate briefing pack (pdf, 1.3mb)](https://www.healthjobsuk.com/documents?edoc=2982) - [swb reward & recognition guide (pdf, 704.4kb)](https://www.healthjobsuk.com/documents?edoc=2604) - [band 7 service manager job description (pdf, 160.6kb)](https://www.healthjobsuk.com/documents?vdoc=10380223) - [band 7 service manager person specification (pdf, 264.4kb)](https://www.healthjobsuk.com/documents?vdoc=10380224) - [flexible working document – healthier futures (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2437) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.