# Service Manager - Unplanned Care Division > NHS job listing from Job Clerk for The Hillingdon Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/service-manager-unplanned-care-division/7cac1c1d-532c-4412-9de6-42b400e0ed41 - **Markdown:** https://www.jobclerk.com/job/service-manager-unplanned-care-division/7cac1c1d-532c-4412-9de6-42b400e0ed41.md ## Summary - **Status:** Live - **Employer:** The Hillingdon Hospitals NHS Foundation Trust - **Location:** The Hillingdon Hospital - **Workplace type:** onsite - **Profession:** Service manager - **Grade:** Band 7 - **Salary:** £55,524 - £62,652 per annum (incl. of HCAA) - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-09-24T22:59:00.000Z - **Posted:** 2026-09-11T09:51:48.324Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Uxbridge/The_Hillingdon_Hospitals_NHS_Foundation_Trust/Service_Management/Service_Management-v8188939 - **Application URL:** https://apps.trac.jobs/job-advert/8188939?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.thh.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for an enthusiastic, highly motivated, and experienced individual to work within our Unplanned Care Division. We are looking for an individual who can demonstrate a positive attitude with an ability to develop and improve services in collaboration with clinical colleagues. The successful candidate will therefore have a track record of managing and leading teams in a complex and changing environment. You will be responsible for the day-to-day management of the services, with particular reference to Elective recovery, Patient experience, Operational performance, and Budgetary Control. Experience of DM01, RTT and Cancer performance management is essential and applications would be particularly welcome from those candidates with previous experience within specialities that cover all the above metrics. You should be able to work independently to identify and plan for service needs, in line with demand and under the supervision of department's Senior Service Managers. In addition, you will lead an administrative team and will work in partnership with Consultants, Matron/Lead Nurses, Ward/Outpatient Managers, and medical staff to develop plans that focus on the continuous improvement of patient pathways. If you believe you have the skills that meet the Person Specification for the role then please apply! ### Main duties of the job The post holder will be responsible for a number of specialties and the delivery of key national and local targets such as RTT, cancer & diagnostic waiting time standards. The post holder will work with clinical leads to ensure safe and efficient services are delivered in line with the Trusts CARES values. Additional responsibilities are as follows: - To lead and facilitate service development, improvement to patient pathways in collaboration with the clinical leads and multidisciplinary team and stakeholders both in and out of hospital. - Develop and implement a comprehensive capacity plan that ensures the delivery of both key access targets and savings attributed to the services within the portfolio. - To support the Senior Service Manager in developing and implementing strategic plans in relation to integrated care and service re-design for acute hospital services. ### Detailed job description and main responsibilities Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### General **Essential** - Educated to degree level or equivalent relevant experience - NHS Operational Management Experience - Practical experience of managing complex operational pathways - Practical experience of delivering compliance of Constitutional Standards - Possess the ability to work within and lead a multidisciplinary team - Experience of RTT and cancer performance management will be essential. - Experience in undertaking service improvement and change management **Desirable** - Ability to work flexibly across a variety of specialities - Working in partnership with external agencies. - Experience of utilising CERNER electronic patient record - Experience of managing diagnostic pathways in compliance with DM01 ## Documents - [job description (pdf, 680.3kb)](https://www.healthjobsuk.com/documents?vdoc=10607432) - [person specification (pdf, 648.3kb)](https://www.healthjobsuk.com/documents?vdoc=10607433) - [culture & values - cares behaviours (pdf, 155.5kb)](https://www.healthjobsuk.com/documents?edoc=1043) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.