# Service Manager-Planned Care Division > NHS job listing from Job Clerk for East and North Hertfordshire Teaching NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/service-manager-planned-care-division/a0fe93f9-c177-472d-bd6b-422e57f77de8 - **Markdown:** https://www.jobclerk.com/job/service-manager-planned-care-division/a0fe93f9-c177-472d-bd6b-422e57f77de8.md ## Summary - **Status:** Live - **Employer:** East and North Hertfordshire Teaching NHS Trust - **Location:** Lister Hospital - **Workplace type:** onsite - **Profession:** Service manager - **Grade:** Band 8 - **Salary:** £57,528 - £64,750 Per annum - **Contract type:** Fixed term: 12 months (maternity cover) - **Employment type:** Full time, Job share, 37.5 hours per week (Plus on-call commitment. Job share opportunity available) - **Closing date:** 2026-10-30T08:00:00.000Z - **Posted:** 2026-10-16T09:33:58.107Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/Stevenage/East_North_Hertfordshire_Teaching_NHS_Trust/Planned_Care_Division/Planned_Care_Division-v8282002 - **Application URL:** https://apps.trac.jobs/job-advert/8282002?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.enherts-tr.nhs.uk ## Job Content ### Job overview We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. This is an exciting opportunity within the Planned Care Division, and we are looking for a Service Manager with a positive mindset who motivates and drives their teams forward with inspiration. The Service Manager will display outstanding management skills, demonstrate excellent communication skills, be proactive and have the ability to engage with others, leading by example. The post holder will be committed to developing others whilst focusing on their own personal development. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. ### Main duties of the job You will assist the Head of Operations in addressing the Trust’s strategic and operational agenda as it relates to the services concerned and will oversee day to day service management issues, liaising with departments and teams as required. You will deputise for the Head of Operations as required. The role requires an individual with a relevant professional qualification and experience in the management of people and services. You will promote the service and manage partnership relations with stakeholders working with other Service Managers and Operational Managers. You will plan and oversee the implementation of the service improvement and development agenda to meet the Elective Recovery national target. You will ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all stakeholder groups as required by the Divisional Board. ### Detailed job description and main responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Excellent communication and presentation skills - Excellent verbal/written and interpersonal skills - Practical and creative approach to problem solving - Ability to work on own initiative and as part of a team - Ability to meet deadlines and manage varied workload - Understand and practice confidentiality, tact and diplomacy - Ability to cope with stress and work well under pressure - Ability to communicate with and get on with a wide range of people from all disicplines - Awareness of limitations and experience of role ### Knowledge **Essential** - IT including Microsoft Word, Excel, Access, Outlook, Performance and Change Management - Current NHS issues **Desirable** - Budget setting - PAS or similar patient access system ### Experience **Essential** - Staff management, including sickness absence, appraisals and performance - Team working - Project work **Desirable** - NHS experience including experience in managing waiting lists and understanding of NHS standards - Financial and activity management ### Qualifications **Essential** - University Degree of Equivalent experience - Management qualification or equivalent experience **Desirable** - Evidence of continuing development ### Other Requirements **Essential** - Experience and evidence of engagement around the equality, diversity and inclusion agenda. Able to actively support the development of a culture that recognises and promotes equality, values diversity, and actively leads by example in deploying these qualities. Understands the impact on equality, diversity and inclusion issues in all aspects of service delivery and planning - Role model our Trust values every day - Ability to travel for cross site working or to attend when on call ## Documents - [additional role expectations (pdf, 104.7kb)](https://www.healthjobsuk.com/documents?vdoc=10697363) - [service manager - applicant pack (pdf, 616.3kb)](https://www.healthjobsuk.com/documents?vdoc=10689158) - [showcasing our teaching commitment (pdf, 5.0mb)](https://www.healthjobsuk.com/documents?edoc=2905) - [must read guidance notes - application forms (pdf, 91.9kb)](https://www.healthjobsuk.com/documents?edoc=549) - [policy statement - recruitment of ex-offenders (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=551) - [guidance on secondments for internal applicants (pdf, 101.3kb)](https://www.healthjobsuk.com/documents?edoc=2748) - [guidance notes for applicants - how your data is used and stored (pdf, 416.6kb)](https://www.healthjobsuk.com/documents?edoc=550) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.