# Service Manager - Outpatients > NHS job listing from Job Clerk for University Hospitals of Derby and Burton NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/service-manager-outpatients/080c7179-9472-4425-855c-1966dcef121c - **Markdown:** https://www.jobclerk.com/job/service-manager-outpatients/080c7179-9472-4425-855c-1966dcef121c.md ## Summary - **Status:** Live - **Employer:** University Hospitals of Derby and Burton NHS Foundation Trust - **Town:** Derby - **Region:** Midlands - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 7 - **Salary:** £49,387 - £56,515 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-07T23:59:00.000Z - **Posted:** 2026-05-22T15:22:06.278Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Derbyshire/Derby/University_Hospitals_Derby_Burton_NHS_Foundation_Trust/Outpatients/Outpatients-v8014344 - **Application URL:** https://apps.trac.jobs/job-advert/8014344?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhdb.nhs.uk ## Job Content ### Job overview We are seeking an ambitious and talented individual ready to take the next step in their career as an Operational Manager within the NHS. This is an exciting opportunity for an experienced and motivated leader to manage our busy Outpatient administrative services, driving high-quality, patient-centred care. As part of the senior leadership team, you will provide day-to-day operational management of the Centralised Outpatient Administration Teams, ensuring efficient delivery of services across multiple specialties at Royal Derby Hospital. The service includes approximately 132 WTE staff, with a budget of circa £2m, supporting around 750,000 outpatient appointments annually across all Clinical Divisions. You will be a supportive and visible leader, able to engage, motivate and empower teams, recognising success while maintaining clear accountability. With a proven track record of leadership, you will role model Trust values, inspire a shared purpose and drive service improvement and transformational change. This is a key role with significant organisational impact, requiring strong stakeholder management skills and clear communication. You will join at a time of change, supporting transformation of outpatient services, including the implementation of a new EPR system. Experience in change management will be essential. For an informal discussion, contact Thamina Parveen at \[email protected\]. If shortlisted, a visit prior to interview will be required. ### Main duties of the job Brief overview of responsibilities: - Co-ordinating the delivery of key performance management targets. - Lead on specific areas of service development and transformation, supporting the  General Manager (and wider team), ensuring proposals and solutions concerning key national and local initiatives are taken forward. - The Service Manager is a key member of the Business Unit and is responsible for supporting the senior management team over the range of their responsibilities. Closing date: 07 June 2026 Interview date: 19 June 2026 ### Detailed job description and main responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below). ## Job Description Brief overview of responsibilities: Closing date: 07 June 2026 Interview date: 19 June 2026 ## Responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below). ## Person Specification ### Skills **Essential** - Ability to manage conflict and solve problems effectively - Influencing and negotiating skills **Desirable** - Experience of undertaking strategic planning ### Behaviours **Essential** - Demonstrates knowledge of patient care ### Qualifications **Essential** - Educated to degree level or equivalent knowledge gained through experience ### Experience & Knowledge **Essential** - Knowledge and use of project/change management tools and techniques - Evidence of motivating staff to deliver - Proven track record of achieving targets within a healthcare setting - Experience of line management and workforce management - Knowledge of project/change management tools and techniques gained through significant experience. **Desirable** - Understanding and knowledge of NHS challenges and opportunities ## Documents - [service manager jd (pdf, 454.9kb)](https://www.healthjobsuk.com/documents?vdoc=10316831) - [positive action statement (pdf, 3.7mb)](https://www.healthjobsuk.com/documents?ddoc=1946) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.