# Service Manager - Emergency Department

> NHS job listing from Job Clerk for The Hillingdon Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/service-manager-emergency-department/8f4aeca9-82f2-4ea5-8e59-8c3002ff0d87
- **Markdown:** https://www.jobclerk.com/job/service-manager-emergency-department/8f4aeca9-82f2-4ea5-8e59-8c3002ff0d87.md

## Summary

- **Status:** Live
- **Employer:** The Hillingdon Hospitals NHS Foundation Trust
- **Location:** The Hillingdon Hospital
- **Workplace type:** onsite
- **Profession:** Service manager
- **Salary:** £55524.00 to £62652.00
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (Either 08:30 - 16:30 or 09:00 -17:00)
- **Closing date:** 2026-09-14T22:59:00.000Z
- **Posted:** 2026-09-01T14:29:56.061Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8205099
- **Application URL:** https://apps.trac.jobs/job-advert/8205099?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.thh.nhs.uk

## Job Content

### Job overview

The post holder will be responsible for the operational running of the Emergency Department, cross covering the Urgent Treatment Centre, Acute Medical Unit and Same Day Emergency Care on an ad hoc basis. The post holder will work with closely with clinical leads to ensure safe and efficient services are delivered in line with the Trusts CARES values.

### Main duties of the job

To lead and facilitate service development, improvement to patient pathways in collaboration with the clinical leads and multidisciplinary team and stakeholders both in and out of hospital.

Develop and implement a comprehensive capacity plan that ensures the delivery of both key access targets and savings attributed to the services within the portfolio.

To support the General Manager in developing and implementing strategic plans in relation to integrated care and service re-design for acute hospital services.

To ensure rotas are filled and budgets are maintained.

To support the clinical and non-clinical team in achieving the national standards associated with the services.

### Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Person specification

**Essential**

- Educated to degree level or equivalent relevant experience
- Relevant qualification, training or demonstrable experience in staff management and/or leadership
- Experience of working in the Urgent and Emergency Care environment
- Experience in prioritising, planning and delegation
- Experience in undertaking service improvement and change management
- Experience of working in an NHS healthcare setting and managing a multi-disciplinary team

**Desirable**

- Possession of or willing to complete additional relevant specialist training
- Excellent verbal and written communication skills including the ability to negotiate
- Experience of service improvement, service redesign including policy/protocol development as well as managing change
- Excellent analytical and judgement skills, able to use data and report on information
- Has experience of working autonomously as well as part of a team, cross covering or supporting other areas
- Demonstrates work in operationally busy situations and demonstrates resilience whilst resolving issues

## Documents

- [culture & values - cares behaviours (pdf, 155.5kb)](https://www.healthjobsuk.com/documents?edoc=1043)
- [uec b7 service manager - emergency department 2026 (pdf, 528.3kb)](https://www.healthjobsuk.com/documents?vdoc=10511636)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.