# Service Improvement Manager - Laboratories and Pharmacy, Band 8A > NHS job listing from Job Clerk for Belfast Health and Social Care Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/service-improvement-manager-laboratories-and-pharmacy-band-8a/a7057053-23b2-482b-b3ab-1278829a52e2 - **Markdown:** https://www.jobclerk.com/job/service-improvement-manager-laboratories-and-pharmacy-band-8a/a7057053-23b2-482b-b3ab-1278829a52e2.md ## Summary - **Status:** Live - **Employer:** Belfast Health and Social Care Trust - **Location:** OLD GENERATOR HOUSE - **Workplace type:** onsite - **Profession:** Manager and corporate - **Grade:** Band 8 - **Salary:** £55,690 - £62,682 - **Contract type:** Permanent - **Closing date:** 2026-08-25T15:30:00.000Z - **Posted:** 2026-08-11T20:03:22.293Z - **Source information URL:** https://jobs.hscni.net/Job/48633/bhsctservice-improvement-manager--laboratories-and-pharmacy-band-8a - **Application URL:** https://jobs-app.hscni.net/sap/bc/webdynpro/sap/hrrcf_a_posting_apply?PARAM=cG9zdF9pbnN0X2d1aWQ9MDA1MDU2OTNGMzJDMUZFMUE1QjIzNTU1MkRCOUU3QTgmY2FuZF90eXBlPWU%3d - **Employer website:** https://belfasttrust.hscni.net ## Job Content ### Job details - Branch: Belfast HSCT - Location: OLD GENERATOR HOUSE - Salary: Band 8a (£55,690 - £62,682 ) - Contract Type: Permanent - Opening Date: 11/08/26 - Closes: Tue, 25 August 2026 @ 4:30 PM - Interview Dates: To be confirmed ### Notes We accept online applications only. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website. ### JOB DESCRIPTION POST: Service Improvement Manager LOCATION: Belfast Trust BAND: 8A REPORTS TO: Co-Director, Laboratories and Pharmacy RESPONSIBLE TO: Director, Cancer and Specialist Services Job Summary / Main Purpose The post holder will have a lead role in identifying and implementing service improvement initiatives, which will make significant contribution to transformational change within acute and laboratories and pharmacy service to support the delivery of more efficient and effective working. The post holder will work collaboratively with clinical and managerial teams providing leadership in relation to service improvement initiatives and methodologies. The main purpose is to work with operational teams to review current patient pathways and identify areas for modernisation and improvement, in line with benchmarked best practice. Will be responsible for achieving objectives set within the Laboratories and pharmacy Improvement Plan within the Trust. The post holder will have a lead role in facilitating excellent communication within and across Directorates regarding transformational change and will be required to promote and develop effective multidisciplinary professional team working within and across the Directorates. Main Duties / Responsibilities ### For each of the following, the postholder will Setting Direction Develop the Laboratories and pharmacy Improvement Plan which will support the delivery of sustainable quality driven change in line with the strategic direction set out in Quality 2020. Identify best practice in the development of a modernisation plan in areas that will lead to efficient and effective care pathways for patients within the acute hospital setting. Lead on the implementation of the Laboratories and pharmacy Improvement Plan that will support effective and efficient flow for patients. Collate, analyse and present verbal and written reports and make presentations to meetings with stakeholders as required. Work closely with relevant stakeholders to secure their commitment and involvement in the implementation of modernisation initiatives. Contribute to the Trust's corporate planning, policy and decision making processes as required and ensure the Trust's objectives and decisions are effectively communicated. Promote the corporate values and culture of the organisation through the development and implementation of relevant policies and procedures and appropriate personal behaviour. Service Delivery Establish excellent working relationships and communication strategies with both internal and external stakeholders, clinicians and administrative staff and service users, to ensure collaborative working to improve service delivery. Work as a member of the service management team in the delivery and development of safe and effective services. Provide leadership in the development of a service that operates in the context of a whole system. Ensure that improvement is embedded in an evidence-based methodology that is outcome driven. Communication and Information Management Contribute to the development, verification and reporting of robust clinical indicators and outcome measures relevant to service improvement initiatives. Identify information needs and data requirements to support efficient and effective flow for patients. Analyse and interpret relevant information to ensure informed decision-making. Implement Trust initiatives to develop and quality assure risk adjusted benchmarking data to assess the efficiency and effectiveness of clinical activity. Contribute to and support a system and culture of performance management based upon the service management plan and Laboratories and pharmacy Improvement Plan. Engage with regional organisations including Trade Unions and Professional bodies to secure positive working relationships. Ensure that examples of excellence and innovation in areas of responsibility are promoted within the Trust and externally through networking and contribution to workshops and conferences. Collaborative Working Work closely with relevant Professional leads to ensure the promotion and development of effective communication strategies between clinicians and service management teams. Contribute to regional working groups and initiatives ensuring that Quality 2020 is achieved. Demonstrate and exemplify positive behaviours and attitudes, acting as a role model to others and so contributing to the development of professional leaders. Develop and maintain working relationships with colleagues to ensure achievement of Trust objectives and the effective functioning of the team. Contribute to the establishment of collaborative relationships and networks with external stakeholders in the public, private and voluntary sectors to ensure the Trust effectively discharges its functions. Actively promote the development of clinical and professional networks across primary and secondary care particularly in relation to 7 day working. Quality, Innovation & development Provide leadership and support to Directorates to ensure the delivery of evidence-based improvement methodologies that workforce is dynamic, responsive and adapting to the needs of patients and the public. Ensure the implementation of quality driven patient safety initiatives in relation to service improvement. Work as a member of the service management team in the development and delivery of quality standards and appropriately regulated service innovation. Lead and support continual improvement and compliance against controls assurance and health care standards. Contribute to the Trust's overall corporate governance processes to ensure its compliance with public sector values and codes of conduct, operations and accountability. Financial and Resource Management Responsible for the management of relevant budgets and ensure all financial targets for those service areas within her / his span of control are met. Support the service management team in the delivery of efficient effective services within agreed financial limitations. Contribute to the establishment of a range of quality controls and quality assurance processes to ensure safe and qualitative service delivery which are integrated within the Trust's overarching governance framework. Professional and People Management and Development Ensure that his/her management structures and practices support a culture of effective team working, continuous improvement and innovation. Lead by example in practising the highest standards of conduct in accordance with the Code of Conduct for HPSS Managers. Participate in the Trust's Staff Development Review Scheme and will review individually on a regular basis the performance of immediately subordinate staff. Will provide guidance on personal development requirements and advise on and initiate, where appropriate, further training. Ensure that the review of performance is delivered in accordance with Trust Board policy and take appropriate corrective action. Maintain good staff relationships and morale amongst the staff reporting to him/her. Delegate appropriate responsibility and authority to the level of staff within his/her control consistent with effective decision making whilst retaining responsibility and accountability for results. Participate as required in the selection and appointment of staff reporting to him/her in accordance with procedures laid down by the Trust. Take such action as may be necessary in disciplinary matters in accordance with procedures laid down by the Trust. Promote the Trust's policy on equality of opportunity through his/her own actions and ensure that this policy is adhered to by staff for whom has responsibility. ### General Responsibilities Employees of the Trust are required to promote and support the mission and vision of the service for which they are responsible and: At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner. The post holder will, in the event of a concern being raised with them, ensure it is managed correctly under the Belfast Trust's Whistleblowing Policy, and ensure that feedback/learning is communicated at individual, team and organisational level regarding the concerns raised, and how they were resolved. Demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them. Comply with the Trust's Smoke Free Policy. Carry out their duties and responsibilities in compliance with the Health and Safety Policies and Statutory Regulations. Adhere to Equality and Good Relations duties throughout the course of their employment. Ensure the ongoing confidence of the public in-service provision. Maintain high standards of personal accountability. Comply with the HPSS Code of Conduct. Information Governance All employees of Belfast Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Belfast Health and Social Care Trust, including patient/client, corporate and administrative records whether paper based or electronic and including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004, the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Employees are required to be conversant and to comply with the Belfast Health and Social Care Trust policies on Information Governance including for example the ICT Security Policy, Data Protection Policy and Records Management Policy and to seek advice if in doubt. For further information on how we use your personal data within HR, please refer to the Privacy Notice available on the HUB or Your HR Environmental Cleaning Strategy The Trusts Environmental Cleaning Strategy recognizes the key principle that "Cleanliness matters is everyone's responsibility, not just the cleaners" Whilst there are staff employed who are responsible for cleaning services, all Trust staff have a responsibility to ensure a clean, comfortable, safe environment for patients, clients, residents, visitors, staff and members of the general public. Infection Prevention and Control The Belfast Trust is committed to reducing Healthcare associated infections (HCAIs) and all staff have a part to play in making this happen. Staff must comply with all policies in relation to Infection Prevention and Control and with ongoing reduction strategies. Standard Infection Prevention and Control Precautions must be used at all times to ensure the safety of patients and staff. ### This includes Cleaning hands either with soap and water or a hand sanitiser at the appropriate times (WHO '5 moments'); Using the correct '7 step' hand hygiene technique; Being 'bare below the elbows' when in a clinical environment; Following Trust policies and the Regional Infection Control Manual (found on intranet); Wearing the correct Personal Protective Equipment (PPE); Ensuring correct handling and disposal of waste (including sharps) and laundry; Ensuring all medical devices (equipment) are decontaminated appropriately i.e. cleaned, disinfected and/or sterilised; Ensuring compliance with High Impact Interventions. Personal Public Involvement Staff members are expected to involve patients, clients, carers and the wider community were relevant in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust's ongoing commitment to Personal Public Involvement (PPI). Please use the link below to access the PPI standards leaflet for further information. http://www.publichealth.hscni.net/sites/default/files/PPI_leaflet.pdf Clause: This job description is not meant to be definitive and may be amended to meet the changing needs of the Belfast Health and Social Care Trust. ### PERSONNEL SPECIFICATION Unscheduled & Acute Care Must hold a university degree or relevant professional qualification at graduate or diploma level and Worked for a minimum of 2 years in a senior management role at Band 7 or above OR Have worked for 4 years in a senior management role at Band 7 or above. Be able to demonstrate evidence of reform or modernisation of an aspect of service delivery to bring about measurable service improvement. Be able to demonstrate high level people management, governance, leadership and organisational skills. Be able to demonstrate evidence of post registration/post graduate study. Be able to demonstrate delivery against performance management programmes for a minimum of 2 years meeting a full range of key targets and making significant improvements. Have worked with a diverse range of stakeholders to achieve successful outcomes for a minimum of 2 years. Shortlisting by Application Form And Interview Hold a relevant University Degree. Evidence of leading on key strategic initiatives or projects. Shortlisting by Application Form And Interview ### NOTE Where educational/professional qualifications form part of the criteria you will be required, if shortlisted for interview, to produce original certificates and one photocopy of same issued by the appropriate authority. Only those certificates relevant to the shortlisting criteria should be produced. If educational certificates are not available an original letter and photocopy of same detailing examination results from your school or college will be accepted as an alternative. If successful you will be required to produce documentary evidence that you are legally entitled to live and work in the United Kingdom. This documentation can be a P45, Payslip, National Insurance Card or a Birth Certificate confirming birth in the United Kingdom or the Republic of Ireland. Failure to produce evidence will result in a non-appointment. Where a post involves working in regulated activity with vulnerable groups, post holders will be required to register with the Independent Safeguarding Authority. Healthcare Leadership Competencies Candidates who are shortlisted for interview will need to demonstrate at interview that they have the required competencies to be effective in this demanding leadership role. The competencies concerned are set out in the NHS Healthcare Leadership Model, details of which can be found at: http://www.leadershipacademy.nhs.uk/resources/healthcare-leadership-model. ### Particular attention will be given to the following Inspiring shared purpose Leading with care Evaluating information Connecting our service Sharing the vision Engaging the team Holding to account Developing capability Influencing for results HSC Values Whilst employees will be expected to portray all the values, particular attention is drawn to the following values for this role ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.