# Service Improvement & Performance Manager – Maternity Services > NHS job listing from Job Clerk for Whittington Health NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/service-improvement-and-performance-manager-maternity-services/c45dad8a-2882-466d-a607-b2a22905876c - **Markdown:** https://www.jobclerk.com/job/service-improvement-and-performance-manager-maternity-services/c45dad8a-2882-466d-a607-b2a22905876c.md ## Summary - **Status:** Live - **Employer:** Whittington Health NHS Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 8 - **Salary:** £75,328 - £86,114 per annum inclusive of HCAS - **Contract type:** Fixed term: 9 months (Must end by end of March 27) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-20T23:59:00.000Z - **Posted:** 2026-07-06T16:13:11.968Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Whittington_Health_NHS_Trust/Service_Improvement_Performance_Manager_Maternity_Services/Service_Improvement_Performance_Manager_Maternity_Services-v8125381 - **Application URL:** https://apps.trac.jobs/job-advert/8125381?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.whittington.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for a dynamic and experienced leader to join Whittington Health Maternity Services as an Operational Improvement Manager. This high-profile role will lead and support service improvement and transformation programmes, helping to embed a culture of continuous improvement and deliver measurable impact across the organisation and achieve the standards set out in the Maternity Incentive Scheme. ### Main duties of the job The post holder will deliver transformation and service improvement projects across Maternity Services, with a focus on the delivery of the Maternity Incentive Scheme (MIS). The post holder will be expected to lead and manage a number of pathway redesign, efficiency, and service improvement workstreams from initial design to benefit realisation and reporting with a particular focus on processes that support the delivery of MIS. The post holder will ensure that service transformation will lead to improved patient experience and clinical outcomes, target compliance and financial balance. The post holder will represent the Trust externally with other agencies as relevant including clinical networks and other agencies within and without the NHS. ### Detailed job description and main responsibilities The post holder will deliver transformation and service improvement projects across Maternity Services, with a focus on the delivery of the Maternity Incentive Scheme (MIS). The post holder will be expected to lead and manage a number of pathway redesign, efficiency, and service improvement workstreams from initial design to benefit realisation and reporting with a particular focus on processes that support the delivery of MIS. The post holder will ensure that service transformation will lead to improved patient experience and clinical outcomes, target compliance and financial balance. Please see job description attached or full details ## Person Specification ### Personal qualities **Essential** - Drives a performance management culture with a results-focussed approach to improving clinical services. - Able to work under pressure in a multi-task environment to deliver high quality work to deadlines - Able to engage others in the agenda and ensure the delivery of results. ### Skills & abilities **Essential** - Confident communicator, able to explain complex key issues and influence colleagues and staff at all levels. Able to embrace contrary views when appropriate or remain resilient when faced with opposition. - Ability to analyse complex data and to present key findings in logical, effective reports. - Presentation skills, able to present to large groups (\>20 individuals) in an engaging, persuasive manner. - People management skills such as facilitation, negotiation, motivation and persuasion skills. ### Knowledge & Experience **Essential** - Three plus years’ experience in a senior management role, within a complex organisation - Evidence of leading change programmes and working on service modernisation initiatives - Evidence of understanding and implementation of service improvement methodologies, - Evidence of experience of presenting complex information to senior colleagues in multi-disciplinary and multiagency fora. - Involvement in stakeholder engagement both internal to staff and external to the public ### Education & qualifications **Essential** - Educated to degree level or equivalent, with evidence of further formal study to Masters level or equivalent - Evidence of continuing professional development **Desirable** - Either an Accredited Project Management qualification e.g. Prince 2 or Accredited programme Management qualification e.g. MSP ## Documents - [whittington employment promise (pdf, 22.4kb)](https://www.healthjobsuk.com/documents?ddoc=839) - [whittington probationary policy (pdf, 298.0kb)](https://www.healthjobsuk.com/documents?edoc=621) - [improvement manager - maternity services (pdf, 344.4kb)](https://www.healthjobsuk.com/documents?vdoc=10423051) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.