# Service Desk Technician > NHS job listing from Job Clerk for Oxford Health NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/service-desk-technician/8c21a8ac-c835-4167-9028-df3319560e13 - **Markdown:** https://www.jobclerk.com/job/service-desk-technician/8c21a8ac-c835-4167-9028-df3319560e13.md ## Summary - **Status:** Live - **Employer:** Oxford Health NHS Foundation Trust - **Location:** Littlemore Mental Health Centre - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 5 - **Salary:** £32,073 - £39,043 per annum | pro rata - **Contract type:** Permanent - **Employment type:** 37.5 hours per week (Full Time) - **Closing date:** 2026-08-30T22:59:00.000Z - **Posted:** 2026-08-19T11:41:05.659Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Oxfordshire/Oxford/Oxford_Health_NHS_Foundation_Trust/Corporate_Services/Corporate_Services-v8240638 - **Application URL:** https://apps.trac.jobs/job-advert/8240638?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.oxfordhealth.nhs.uk ## Job Content ### Job overview We are recruiting for an experienced Service Desk Technician to join our IM&T Team based at Littlemore Mental Health Centre in Oxford, supporting sites across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. You'll work closely with the IT Operational Team, providing in-depth second line technical support as well as internal support for the first line Service Desk function, including first line hardware, software and telecommunications issues across the Trust. You'll use your expertise to detect, diagnose and resolve customer issues in accordance with our Service Level Agreement. You'll need an excellent working knowledge of Microsoft applications such as Excel, Outlook, Word, Office 365 and in-depth troubleshooting experience of Windows 11 and Active Directory. We're also keen to hear from applicants with knowledge of ITIL best practice. If you have a technical background, experience of working within a service desk and enjoy complex problem solving for a wide customer base, we would love to hear from you! You'll be required to take part in the Service Desk Out of Hours (24x7x365) rota performing ‘urgent on call’ services outside of the normal hours of operation for in-patient/extended hours services. This role requires travel to various sites across the Trust so applicants must have a full valid driving licence and access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required. ### Main duties of the job - Provide first line software support for all applications in standard use by OBMH IT customers, including Word, Excel, Access, PowerPoint and Outlook - Analyse and advise on system errors, application problems and network issues - Investigate data anomalies and implement corrective action where required - Provide first line hardware support for PCs, printers and other attached network devices - Provide first line telecommunications support Please refer to the job description attached for a comprehensive list of duties ### Detailed job description and main responsibilities We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview. We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values. ### Applicant requirements This post will require a submission for Disclosure to be made to check for any unspent criminal convictions. ## Person Specification ### Knowledge **Essential** - Excellent working knowledge of Microsoft Office applications and Operating Systems, including in-depth troubleshooting. - Excellent working knowledge of desktop and laptop hardware, including in-depth troubleshooting. **Desirable** - In-depth technical knowledge of Microsoft Office 365. - In-depth technical knowledge of Microsoft Windows 10. - Knowledge of National NHS applications and troubleshooting. ### Experience **Essential** - Previous experience of working in a staff supporting role. - Previous experience of working in a Service / Help Desk environment. - Previous experience of working in a Customer Services environment. **Desirable** - Previous experience of working in the NHS. ### Qualifications **Essential** - Evidence of formal education or experience (A-Level or equivalent). **Desirable** - ITIL Service Management v4 (Foundation) - Microsoft Accreditation ## Documents - [jd&ps (pdf, 214.5kb)](https://www.healthjobsuk.com/documents?vdoc=10551466) - [guidance notes for candidates applying for a job at ohft (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?ddoc=2228) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.