# Service Desk Technician

> NHS job listing from Job Clerk for Sherwood Forest Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/service-desk-technician/394e4f1e-4ddc-4ed7-a7d7-f217fb15cc67
- **Markdown:** https://www.jobclerk.com/job/service-desk-technician/394e4f1e-4ddc-4ed7-a7d7-f217fb15cc67.md

## Summary

- **Status:** Live
- **Employer:** Sherwood Forest Hospitals NHS Foundation Trust
- **Location:** Trust Headquarters, King's Mill Hospital
- **Workplace type:** onsite
- **Profession:** IT technician
- **Grade:** Band 4
- **Salary:** £28,392 - £31,157 per annum pro rata
- **Contract type:** Permanent
- **Employment type:** Part time - 15 hours per week
- **Closing date:** 2026-10-22T07:00:00.000Z
- **Posted:** 2026-10-08T13:45:58.579Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Nottinghamshire/SuttonInAshfield/Sherwood_Forest_Hospitals_NHS_Foundation_Trust/NHIS/NHIS-v8330664
- **Application URL:** https://apps.trac.jobs/job-advert/8330664?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.sfh-tr.nhs.uk

## Job Content

### Job overview

Are you interested in working in the digital space? Passionate about improving health and care through providing digital support services and helping to future proof our NHS through digital transform? If the answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team.

As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting and determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact (first time fix) and ensuring service levels and targets are met as well as meeting customer satisfaction and continuous service delivery demands is essential.

The successful candidate will be expected to work a regular shift pattern as well as out of hours support (via an on-call rota) to ensure support is available to NHIS supported organisations 24/7 (including bank holidays).

### Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

### Detailed job description and main responsibilities

## Person Specification

### Experience

**Essential**

- Experience supporting a large user base
- Excellent communication and time management skills

**Desirable**

- Supervisory skills
- Dealing with people in a customer service environment
- Familiarity with an IT support environment
- Knowledge of various database languages

### Further Training

**Essential**

- Microsoft Office Applications

**Desirable**

- Network Topology
- Microsoft NT Server Admin
- Microsoft Exchange

### Knowledge Requirements

**Essential**

- Significent service desk or application support experience
- Basic understanding of the IT function
- Understanding of data quality requirements
- Excellent knowledge of Microsoft desktop packages
- Good level of education and advanced keyboard skills

**Desirable**

- Understanding of the business goals of the organisation
- Extensive knowledge of NHS information flows and business requirements

### Contractual Requirements

**Essential**

- Participate in the on-call rota

### Qualifications-Academic/ Craft/ Professional

**Essential**

- A computer or business orientated qualification or equivalent experience

**Desirable**

- ECDL or equivalent
- ITIL Qualification

## Documents

- [benefits leaflet (pdf, 834.4kb)](https://www.healthjobsuk.com/documents?edoc=2702)
- [application guide (pdf, 584.5kb)](https://www.healthjobsuk.com/documents?edoc=2448)
- [our staff networks (pdf, 810.6kb)](https://www.healthjobsuk.com/documents?edoc=2938)
- [service desk technician (pdf, 368.4kb)](https://www.healthjobsuk.com/documents?vdoc=10653539)
- [nursing, midwifery & ahp strategy 25-28 (pdf, 2.6mb)](https://www.healthjobsuk.com/documents?edoc=2492)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.