# Service Desk Operator - MOC

> NHS job listing from Job Clerk for The Dudley Group NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/service-desk-operator-moc/ce4ced35-e45b-4da0-8bc5-9ea9bf1962b2
- **Markdown:** https://www.jobclerk.com/job/service-desk-operator-moc/ce4ced35-e45b-4da0-8bc5-9ea9bf1962b2.md

## Summary

- **Status:** Live
- **Employer:** The Dudley Group NHS Foundation Trust
- **Town:** Dudley
- **Region:** Midlands
- **Country:** England
- **Grade:** Band 4
- **Salary:** £28,392 - £31,157 Pro Rata Per Annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
- **Closing date:** 2026-08-06T23:59:00.000Z
- **Posted:** 2026-07-23T07:41:09.395Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Kingswinford/The_Dudley_Group_NHS_Foundation_Trust/Service_Desk_Operator_MOC/Service_Desk_Operator_MOC-v8155250
- **Application URL:** https://apps.trac.jobs/job-advert/8155250?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.dudleygroup.nhs.uk

## Job Content

### Job overview

The post holder will be responsible to act a a first point of contact for all IT related queries. The post holder will have the expertise to handle a high volume of calls, perform first time fixes and meet user requirements.

There are 2 posts available for this role.

### Main duties of the job

To provide day to day customer focused service desk support to IT users from all customer organisations.

Answer all calls and respond to all emails and requests within the timescales set out in the customer service level agreement.

Ensure all calls , emails and requests are logged in the call logging/ management system.

Help maintain 24/7 availability of access to services

A full description can be found in the attached Job description and personal specification.

### Detailed job description and main responsibilities

To provide day to day customer focused service desk support to IT users from all customer organisations.

Answer all calls and respond to all emails and requests within the timescales set out in the customer service level agreement.

Ensure all calls , emails and requests are logged in the call logging/ management system.

Help maintain 24/7 availability of access to services

A full description can be found in the attached Job description and personal specification.

## Person Specification

### Education

**Essential**

- A level or equivalent qualification

**Desirable**

- ITIL v3 foundation or equivalent qualification

### communication

**Essential**

- Clear communication skills - oral and written
- Demonstrates an understanding of confidentiality
- Experience of working in a technical support team to meet customer support service level agreements
- Confident, polite and effective telephone skills

### Knowledge and training

**Essential**

- Telephone skills
- Computer literate
- Experience of working in a busy IT service desk environment or call centre

## Documents

- [our vision (png, 101.8kb)](https://www.healthjobsuk.com/documents?edoc=1862)
- [useful links (pdf, 193.5kb)](https://www.healthjobsuk.com/documents?edoc=1861)
- [culture statement (pdf, 1.7mb)](https://www.healthjobsuk.com/documents?edoc=1991)
- [job description (pdf, 293.3kb)](https://www.healthjobsuk.com/documents?vdoc=10455349)
- [dudley people plan (pdf, 6.7mb)](https://www.healthjobsuk.com/documents?edoc=2026)
- [employee benefits (pdf, 440.3kb)](https://www.healthjobsuk.com/documents?edoc=1858)
- [our leadership way (pdf, 173.3kb)](https://www.healthjobsuk.com/documents?edoc=2413)
- [gdpr privacy notice (pdf, 248.6kb)](https://www.healthjobsuk.com/documents?edoc=1859)
- [person specification (pdf, 279.3kb)](https://www.healthjobsuk.com/documents?vdoc=10455350)
- [what is a disability? (pdf, 130.5kb)](https://www.healthjobsuk.com/documents?edoc=2274)
- [rn, rm and ahp career development opportunities (pdf, 396.1kb)](https://www.healthjobsuk.com/documents?edoc=2297)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.