# Service Desk Engineer

> NHS job listing from Job Clerk for Humber Teaching NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/service-desk-engineer/60cf3ada-0e73-4ed8-8406-2b4c87319059
- **Markdown:** https://www.jobclerk.com/job/service-desk-engineer/60cf3ada-0e73-4ed8-8406-2b4c87319059.md

## Summary

- **Status:** Live
- **Employer:** Humber Teaching NHS Foundation Trust
- **Location:** Mary Seacole
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Salary:** £28392.00 to £31157.00
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-09-02T22:59:00.000Z
- **Posted:** 2026-08-19T15:58:06.951Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8231490
- **Application URL:** https://apps.trac.jobs/job-advert/8231490?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.humber.nhs.uk

## Job Content

### Job overview

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HTFT would not be able to issue a Certificate of Sponsorship for this role.

Are you an enthusiastic and motivated, customer-focused Service Desk Engineer? IT Services at Humber Teaching NHS Foundation Trust are looking to recruit to their busy team based at Willerby Hill.

Working 37.5 hours a week between 8am and 5pm, Monday to Friday, the successful candidate will provide the first point of contact for all IT-related incidents and service requests. The majority of support is provided remotely, with an element of in-person support for customers who bring equipment to the department.

The post also offers opportunities to join our Out of Hours rota.

### Main duties of the job

The successful candidate will have:

- Prior Service Desk experience, with a minimum of 1 year.
- The ability to provide excellent IT support for Microsoft software, with an emphasis on Windows 10/11 and Office 365.
- Excellent customer service skills.
- The ability to communicate effectively, both in writing, verbally, and in person.
- Troubleshooting skills.
- The ability to write technical documentation for the Service Desk Knowledge Base.
- Excellent organisational skills.
- The ability to work in a busy, pressurised environment.

### Detailed job description and main responsibilities

For further information with regards to this vacancy please see the attached Job description and Person Specification.

## Person Specification

### Experience

**Essential**

- Experience of providing IT and telecoms support in a customer focused environment
- Experience of supporting a range of IT systems e.g. Mobile and Desktop operating Systems, IT networks and Smartphone / Tablets.

**Desirable**

- Hardware repairs

### Skills and Competencies

**Essential**

- Fault finding / analytical skills
- Standard keyboard skills

### Qualifications and Knowledge

**Essential**

- Level 3 qualification or equivalent experience, advanced European Computer Driving Licence (ECDL) or equivalent knowledge.
- Knowledge of some IT work procedures and practices.
- Knowledge of one or more computer system(s), hardware or software, or telephony systems acquired through diploma or equivalent experience.
- An understanding of relevant policy, legislation drivers and their application to the relevant service area.

**Desirable**

- Recognised professional IT qualification e.g. Microsoft MCP, MTA, Cisco CCENT, CompTIA
- Knowledge of a range of IT work procedures and practices

## Documents

- [being humber (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2687)
- [staff benefits (pdf, 1.4mb)](https://www.healthjobsuk.com/documents?edoc=2760)
- [recruitment of ex-offenders (pdf, 336.6kb)](https://www.healthjobsuk.com/documents?edoc=2269)
- [service desk engineer jd & ps (pdf, 312.6kb)](https://www.healthjobsuk.com/documents?vdoc=10541424)
- [application guide & interview tips (pdf, 600.7kb)](https://www.healthjobsuk.com/documents?edoc=3021)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.