# Service Administrator > NHS job listing from Job Clerk for Royal Devon University Healthcare NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/service-administrator/cb76c01b-76ee-46a2-b6f8-b48db5fc1396 - **Markdown:** https://www.jobclerk.com/job/service-administrator/cb76c01b-76ee-46a2-b6f8-b48db5fc1396.md ## Summary - **Status:** Live - **Employer:** Royal Devon University Healthcare NHS Foundation Trust - **Town:** Exeter - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 to £27,476 a year - **Contract type:** Fixed-Term - **Employment type:** Full-time - **Closing date:** 2026-07-14T23:59:00.000Z - **Posted:** 2026-07-02T15:41:08.856Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C0023-26-0799?employerCode=C0023 - **Application URL:** https://careers.royaldevon.nhs.uk/members/modules/job/detail.php?record=13597&jobboard=NHS&c=vacancyposter - **Employer website:** https://www.rdehospital.nhs.uk ## Job Content ### Job summary - Providing excellent customer service to patients, colleagues, and multidisciplinary teams in line with Trust values and standards. - Coordinating and organising patient attendance for day case procedures, theatre bookings, and outpatient appointments. - Ensuring all administrative processes and patient enquiries are managed efficiently and within required timescales. - Delivering a comprehensive secretarial and administrative service to Consultants, nursing teams, and the wider team. - Liaising with multidisciplinary teams and external departments to support smooth patient pathways and service delivery. - Producing accurate, professional documentation to a high standard with strong attention to detail and proofreading skills. - Monitoring patient surgical waiting lists and ensuring compliance with NHS targets and Trust standards. - Maintaining and updating electronic patient ### Main duties of the job For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most. ### About us Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities. Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey. ### Details - Date posted: 02 July 2026 - Pay scheme: Agenda for change - Band: Band 3 - Salary: £25,760 to £27,476 a year per annum pro rata - Contract: Fixed term - Duration: 12 months - Working pattern: Full-time - Reference number: 185-63303-13597 - Job locations: Royal Devon University Healthcare NHS Foundation Trust, Exeter, Devon, EX2 5DW, United Kingdom ### Job responsibilities For more information on the Job Description and Responsibilities please click the link below. More detail about the role An exciting opportunity has become available for an experienced secretary or administrator to join our team as a Service Administrator. Based within the Ophthalmology Department on the main Royal Devon and Exeter Wonford site, the post holder will join an established team to provide comprehensive administration support for our patients and clinical team. The successful candidate must be highly motivated with excellent communication skills, enjoy working within busy team, able to prioritise their workload and can work well under pressure. We are looking for someone who is articulate, has excellent communication and interpersonal skills with the ability to prioritise their own workload. You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department. The post holder will need to have a range of administrative experience, ideally in a secretarial role or within a Healthcare environment; however, we welcome applicants from other sectors who feel they have relevant transferable skills. If you feel you would be able to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you. Visits to the department are welcome and encouraged. Working Pattern: 30 hours per week. Tuesday-Friday, 08:00-16:00 Interview Date: Monday 20th July For further information please contact: Charlotte Hornby, charlotte.hornby3@nhs.net, Admin Line Manager This is a fixed term contract until 01/05/2027. For current NHS employees this post could be a secondment opportunity. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you. ## Job Details Providing excellent customer service to patients, colleagues, and multidisciplinary teams in line with Trust values and standards. Coordinating and organising patient attendance for day case procedures, theatre bookings, and outpatient appointments. Ensuring all administrative processes and patient enquiries are managed efficiently and within required timescales. Delivering a comprehensive secretarial and administrative service to Consultants, nursing teams, and the wider team. Liaising with multidisciplinary teams and external departments to support smooth patient pathways and service delivery. Producing accurate, professional documentation to a high standard with strong attention to detail and proofreading skills. Monitoring patient surgical waiting lists and ensuring compliance with NHS targets and Trust standards. Maintaining and updating electronic patient ## Job Description For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most. ## Responsibilities For more information on the Job Description and Responsibilities please click the link below. More detail about the role An exciting opportunity has become available for an experienced secretary or administrator to join our team as a Service Administrator. Based within the Ophthalmology Department on the main Royal Devon and Exeter Wonford site, the post holder will join an established team to provide comprehensive administration support for our patients and clinical team. The successful candidate must be highly motivated with excellent communication skills, enjoy working within busy team, able to prioritise their workload and can work well under pressure. We are looking for someone who is articulate, has excellent communication and interpersonal skills with the ability to prioritise their own workload. You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department. The post holder will need to have a range of administrative experience, ideally in a secretarial role or within a Healthcare environment; however, we welcome applicants from other sectors who feel they have relevant transferable skills. If you feel you would be able to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you. Visits to the department are welcome and encouraged. Working Pattern: 30 hours per week. Tuesday-Friday, 08:00-16:00 Interview Date: Monday 20th July For further information please contact: Charlotte Hornby, charlotte.hornby3@nhs.net, Admin Line Manager This is a fixed term contract until 01/05/2027. For current NHS employees this post could be a secondment opportunity. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you. ## Person Specification ### General Requirements **Essential** - See job description text above, and (where applicable) you can download a copy of the full job description **Desirable** - See job description text above, and (where applicable) you can download a copy of the full job description ## Documents - [Job Description - Service Administrator.docx (DOCX, 289 KB)](document:2978729) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.