# Senior Service Manager

> NHS job listing from Job Clerk for HUC.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/senior-service-manager/113ccb1a-1168-4101-b70d-aa1738b80df5
- **Markdown:** https://www.jobclerk.com/job/senior-service-manager/113ccb1a-1168-4101-b70d-aa1738b80df5.md

## Summary

- **Status:** Live
- **Employer:** HUC
- **Location:** HUC HQ, Ascots Lane, Welwyn Garden City, AL7 4HL
- **Workplace type:** hybrid
- **Profession:** Service manager
- **Contract type:** Permanent
- **Employment type:** Full time, Home or remote working, 37.5 hours per week (plus on call requirement)
- **Closing date:** 2026-09-18T22:59:00.000Z
- **Posted:** 2026-09-04T11:02:20.541Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/Welwyn_Garden_City/HUC/Management/Management-v8246480
- **Application URL:** https://apps.trac.jobs/job-advert/8246480?ShowJobAdvert=&feedid=9002
- **Employer website:** https://hucweb.co.uk/

## Job Content

### Job overview

The Primary and Urgent Care Senior Service Manager (SSM) will be responsible for both leading the delivery of services within the HUC Primary and Urgent Care portfolio.

The SSM will provide senior operational and strategic leadership across primary and urgent care services, deputising for the Head of Service in their absence and acting as a key decision-maker in the day-to-day and longer-term running of the service.

The postholder will ensure the delivery of safe, high-quality, patient-centered care that meets national standards, regulatory requirements, and local commissioning intentions. They will work closely with clinical leads, commissioners, and partner organisations to drive service improvement, manage performance and finances, and lead a multidisciplinary workforce through change and growth.

This role combines hands-on operational management with strategic input into service design, ensuring the service remains responsive, resilient, and continuously improving in a demanding and fast-paced environment.

### Main duties of the job

- Line manage Assistant Service Managers ensuring effective supervision, appraisal, and professional development.
- Lead in disciplinary, grievance, and performance management processes as needed.
- Ensure day-to-day operational delivery of primary and urgent care services against contractual and quality standards.
- To identify and address areas of poor performance, ensuring recovery plans are drafted
- Ensure compliance with CQC standards and lead on inspection readiness
- Support budget management for the service area, identifying efficiencies and managing variances
- Contribute to the strategic development of primary and urgent care services in line with local and national policy direction (e.g. Integrated Care System priorities).
- Lead recruitment, retention, and workforce development initiatives to maintain a skilled and motivated workforce.

### Detailed job description and main responsibilities

For full details of the role and person specification, please refer to the supporting documents attached to this advert.

### Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

## Person Specification

### Knowledge

**Essential**

- Sound knowledge of NHS policy, primary and urgent care landscape, and relevant regulatory frameworks
- Understanding of clinical governance, safeguarding, and risk management principles

### Experience

**Essential**

- Significant experience in a senior operational management role within a healthcare setting
- Proven track record of managing multidisciplinary teams
- Managing performance, including managing underperformance
- Degree in a relevant healthcare, management, or business discipline, or equivalent experience

### Other Requirements

**Essential**

- Flexibility to work across sites and occasionally outside core hours as service needs require
- Enhanced DBS check

### Skills and Abilities

**Essential**

- Strong leadership and people management skills, able to motivate and develop teams
- Excellent verbal and written communication skills, able to influence at all levels
- Strong analytical skills, able to interpret data and performance information to drive decisions
- Effective problem-solving and decision-making under pressure
- Ability to manage competing priorities and work flexibly in a fast-paced environment

## Documents

- [jd (pdf, 392.4kb)](https://www.healthjobsuk.com/documents?vdoc=10558160)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.