# Senior Service Desk Analyst > NHS job listing from Job Clerk for East London NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-service-desk-analyst/8f27952e-f45a-4e8a-8b74-da56fb4f1f1c - **Markdown:** https://www.jobclerk.com/job/senior-service-desk-analyst/8f27952e-f45a-4e8a-8b74-da56fb4f1f1c.md ## Summary - **Status:** Live - **Employer:** East London NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 5 - **Salary:** £38,488 - £46,852 per annum Inc HCAs - **Contract type:** Fixed term: 12 months (FTC) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-11T23:59:00.000Z - **Posted:** 2026-06-08T11:12:28.622Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/East_London_NHS_Foundation_Trust/Digital/Digital-v8052381 - **Application URL:** https://apps.trac.jobs/job-advert/8052381?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.elft.nhs.uk ## Job Content ### Job overview The post holder will be responsible for logging and resolving calls on the Trust’s IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust. They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner. The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary. S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met. ### Main duties of the job The post holder will be responsible for logging and resolving calls on the Trust’s IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust. They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner. The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary. S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met. ### Detailed job description and main responsibilities The post holder will be responsible for logging and resolving calls on the Trust’s IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust. They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner. The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary. S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met. ## Job Details The post holder will be responsible for logging and resolving calls on the Trust’s IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust. They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner. The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary. S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met. ## Job Description The post holder will be responsible for logging and resolving calls on the Trust’s IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust. They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner. The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary. S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met. ## Responsibilities The post holder will be responsible for logging and resolving calls on the Trust’s IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust. They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner. The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary. S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met. ## Person Specification ### exp **Essential** - Experience - Skills **Desirable** - Skills ### Experience **Essential** - Years Experience - Skills **Desirable** - Skills ## Documents - [elft strategy (pdf, 153.5kb)](https://www.healthjobsuk.com/documents?edoc=1708) - [service desk jd (pdf, 201.6kb)](https://www.healthjobsuk.com/documents?vdoc=10341901) - [elft at a glance (pdf, 151.0kb)](https://www.healthjobsuk.com/documents?edoc=1110) - [elft staff benefits leaflet (pdf, 920.1kb)](https://www.healthjobsuk.com/documents?edoc=1111) - [trust demographic information (pdf, 1.5mb)](https://www.healthjobsuk.com/documents?edoc=1844) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.