# Senior Service Desk Analyst VR > NHS job listing from Job Clerk for NHS Fife. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-service-desk-analyst-vr/3520e07c-0c12-4246-996a-bf11aa110f14 - **Markdown:** https://www.jobclerk.com/job/senior-service-desk-analyst-vr/3520e07c-0c12-4246-996a-bf11aa110f14.md ## Summary - **Status:** Live - **Employer:** NHS Fife - **Location:** Lynebank Hospital - **Workplace type:** onsite - **Profession:** Service desk analyst - **Grade:** Band 4 - **Salary:** £31,537 - £34,303 - **Contract type:** Permanent - **Employment type:** Full time - **Closing date:** 2026-10-19T22:59:59.999Z - **Posted:** 2026-10-05T08:21:05.270Z - **Source information URL:** https://apply.jobs.scot.nhs.uk/Job/JobDetail?JobId=267691 - **Application URL:** https://apply.jobs.scot.nhs.uk/DecideInternalExternal/DecideInternalExternal?JobId=267691 - **Employer website:** https://www.nhsfife.org ## Job Content ### Job details - Job reference: 257280 - Salary: Band 4 (£31,537 - £34,303) - Job closing date: 19/10/2026 - Job Type: Administrative Services - Location: Lynebank Hospital - Employment type: Permanent - Hours Per Week: 36 - Job posted date: 05/10/2026 - Employer (NHS Board): NHS Fife - Department: IT Operations – Service Desk We are looking for someone to join our busy Digital Services IT Service Desk Team providing first line IT Support and general team supervision to a function supporting approximately 10,000 computer users across NHS Fife, including GPs. You will have excellent communication and customer relation skills together with the ability to identify PC and other Endpoint problems relayed to you by people with differing levels of technical understanding. You will have a sound, logical approach to problem solving as well as skills in prioritising and managing your own workload and the workload of the team. Calls will come by telephone or online portal and you will be expected to either fix first time (50%) or pass on accurate and complete information to the other specialist resolver groups within the wider team. Previous supervisory experience in an IT support role would be a distinct advantage, as would knowledge of Microsoft products. The Service Desk has a ‘pop-up’ capability so you must be able to travel between Kirkcaldy and Dunfermline very occasionally and throughout Fife by exception. A high level of English language competency and communication skills is necessary to perform this role safely and effectively. NHS Fife is a 24/7 organisation so you may be asked to work outside of normal office hours from time to time. There is also an opportunity for flexible working hours (within a flexible working policy) and some hybrid working between home and office. For informal enquiries please email fife.ehealthrecruitment@nhs.scot To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here. It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form. We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices. ### AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own. - Show us the real you: Your application should reflect your skills, experience, and motivations authentically. - Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers. - Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements. Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool. ## Documents - [PS - AFC4 Senior Service Desk Analyst (DOC, KB)](https://apply.jobs.scot.nhs.uk/Job/GetJobAdvertDocument?Id=1206054&JobId=267691) - [NHS Fife - Terms & Conditions January 2024 (PDF, KB)](https://apply.jobs.scot.nhs.uk/Job/GetJobAdvertDocument?Id=1187234&JobId=267691) - [JD - AFC4 Senior ServiceDesk Analyst Jan2023 (DOCX, KB)](https://apply.jobs.scot.nhs.uk/Job/GetJobAdvertDocument?Id=1206053&JobId=267691) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.