# Senior Receptionist > NHS job listing from Job Clerk for Kingston and Richmond NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-receptionist/dd1b7e5a-2259-4b33-ae7d-6cac7f99a047 - **Markdown:** https://www.jobclerk.com/job/senior-receptionist/dd1b7e5a-2259-4b33-ae7d-6cac7f99a047.md ## Summary - **Status:** Live - **Employer:** Kingston and Richmond NHS Foundation Trust - **Location:** Kingston Hospital - **Workplace type:** onsite - **Profession:** Receptionist - **Grade:** Band 3 - **Salary:** £30,630 - £32,346 pa pro rata incl. HCAS (Outer) - **Contract type:** 12 months (Fixed Term) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-09-16T22:59:00.000Z - **Posted:** 2026-09-04T09:12:04.479Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Kingston_Upon_Thames/Kingston_Richmond_NHS_Foundation_Trust/Paediatrics/Paediatrics-v8240056 - **Application URL:** https://apps.trac.jobs/job-advert/8240056?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.kingstonandrichmond.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for an Senior Administrator / COPD Receptionist to join our busy team in Paediatrics on a 12month fixed term contract. We are looking for a candidate who can provide administrative support to clinical and non-clinical staff. You will be a point of contact and support for administrative issues relating to patients' pathway of care, working as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales. A strong working knowledge of Microsoft Office and IT skills as well as RTT 18 Weeks Patient Pathway is desirable. You will also have excellent communication skills and be able to work well in a busy environment. ### Main duties of the job - Assist in the coordination of appointments. - Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager. - Reschedule outpatient clinics as requested by line manager, in line with waiting time targets. - Proactively manage the pathway to avoid breaches and take steps to resolve any issues, escalating as necessary. - Receiving and dealing with telephone enquiries as appropriate. ### Detailed job description and main responsibilities ***Please see the attached supporting document/s which contains more information about the role in the job description and person specification*** NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### IT Literate **Essential** - Experience working with Microsoft Office Applications **Desirable** - Experience working with NHS booking systems ### Experience working in a office enviroment **Essential** - Experience working in a office enviroment **Desirable** - Experience working in a NHS enviroment ## Documents - [jd (pdf, 216.4kb)](https://www.healthjobsuk.com/documents?vdoc=10577874) - [functional skills (pdf, 352.6kb)](https://www.healthjobsuk.com/documents?vdoc=10550815) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2412) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.