# Senior Programme Manager > NHS job listing from Job Clerk for Liverpool Heart and Chest Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-programme-manager/46e8d749-3777-4856-aba4-f90292500172 - **Markdown:** https://www.jobclerk.com/job/senior-programme-manager/46e8d749-3777-4856-aba4-f90292500172.md ## Summary - **Status:** Live - **Employer:** Liverpool Heart and Chest Hospital NHS Foundation Trust - **Town:** Liverpool - **Region:** North West - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 8 - **Salary:** £66,582 to £77,368 a year - **Contract type:** Permanent - **Employment type:** Full-time, Flexible working - **Closing date:** 2026-07-12T23:59:00.000Z - **Posted:** 2026-07-06T14:52:51.055Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9410-26-0083?employerCode=C9410 - **Application URL:** https://apps.trac.jobs/job-advert/8122711?FromJobsNHS=1&ShowJobAdvert= - **Employer website:** https://www.lhch.nhs.uk ## Job Content ### Job summary The Patient Safety Care Improvement Team have an exciting internal opportunity for a Band 8B Senior Programme Manager. The post is permanent full-time (37.5 hours per week) post. The Senior Programme Manager will manage a portfolio of programmes within the Patient Safety Care Improvement Teams National Patient Safety Improvement Programme with a focus on Maternity for 26/27. They will have operational responsibility and oversight for leading and delivering programmes of work, across the whole of the geographic region, working in partnership with all stakeholders and align national programmes to local priorities within our Northwest Regional Perinatal Team and Local Maternity and Neonatal Systems. The post holder will be comfortable working in an evolving health and care landscape and with managing uncertainty. They will have the ability to manage a rolling programme of work, responding to changes in programmes while working to a high standard. As such, the role requires a high degree of personal initiative, confidence and flexibility, coupled with excellent management, analytic, communication and programme delivery skills. Much of our work is collaborative and delivered with and through partners, as such, the ability to establish and lead networks or partnerships focused on specific outcomes is a key requirement of the role. ### Main duties of the job The Senior Programme Manager will work closely with the Head of Programmes - Patient Safety and Care Improvement team to manage a portfolio of programmes and will have operational responsibility for leading and delivering patient safety programmes across the whole of the geographic region working in partnership with all stakeholders. For the 2026/27 commission, the role will focus predominantly on MatNeo SIP and will require significant knowledge and experience of delivering improvement across maternity and neonatal services at system, organisational and frontline levels. The role demands an individual with considerable experience, standing and authority and will have particularly adept people skills along with strong motivational and leadership qualities. The role will entail deputising for the Head of Programmes, supporting and driving patient safety strategic direction, growth and development, as well as management of implementation plans, evaluating and reporting on patient safety programmes offered and their critical outcomes. There is a requirement to work collaboratively as well as independently and to strict timetables. The post holder will develop a strong network of senior, influential colleagues across the region including NHSE. They will have the capacity, experience and standing to impact on patient safety and action across a wide and varied community, including influencing decisions at board level. ### About us Health Innovation Northwest Coast Health Innovation Northwest Coast (HINWC) is one of 15 Health Innovation Networks (HINs) established by the NHS in England to accelerate the spread of innovations. Health Innovation North West Coasted are hosted by Liverpool Heart and Chest Hospital.As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics. Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms. Please visit our website - https://www.lhch.nhs.uk/ Please follow this link for a tour of our site - https://bit.ly/36ylsoq ### Details - Date posted: 06 July 2026 - Pay scheme: Agenda for change - Band: Band 8b - Salary: £66,582 to £77,368 a year per annum - Contract: Permanent - Working pattern: Full-time, Flexible working - Reference number: 410-HINW-8122711 - Job locations: Vanguard House, Keckwick Lane, Darebury, WA4 4AB, United Kingdom ### Job responsibilities Main Duties and Responsibilities Coordinate the work and outputs of the patient safety programme workstream(s) they are allocated to and ensure the maintenance of robust governance and accounting records. Drive and support the planning, management and delivery of key patient safety projects across the North West Coast, including the development of project plans with appropriate phasing timescales and budgets to ensure the patient safety programme delivers against key project milestones using approved HINWC planning approaches. Develop clear programme plans and develop systems for tracking and reporting against these in order to ensure robust financial management and enable accurate reports to be provided for the Head of Programmes and the HINWC Board. Map the current HIN programmes running within the priority areas to ensure there is no overlap or fragmentation; where appropriate, merge existing work to ensure programme cohesion. Map the skills and capabilities within the HIN. Forge strong relationships with senior staff in key agencies such as ICS/ICB/LMNS/NHSE regional and national teams. Use existing resources effectively, understand any weaknesses, and work with NHSE and other national bodies to close identified gaps. Develop and maintain the evidence base for priority areas and improvement approaches and present sound, costed proposals for future projects via the executive team and Head of Programmes for board-level approval. Work with the Head of Programmes and other HIN staff (including communication professionals) to develop relationships and influence, to ensure ownership of change is achieved and that supportive and sustainable performance management frameworks are in place. Communication and Relationship Skills Establish and foster relationships which facilitate effective liaison and communication with internal and external stakeholders in the areas of patient safety improvement and quality approaches, delivering and presenting information to large audiences when required. Establish effective communication systems and processes for staff within sphere of responsibility Be an ambassador for HINWC and promote patient safety in regional and national meetings, through presentations, articles and other methods Provide regular updates and progress reports to key stakeholders, both verbal and written, in accordance with emergent formats and timescales, monitoring projects against the required outcomes within the constraints of time and budget Prepare and deliver presentations for internal and external audiences Attend and contribute to relevant internal and external meetings, conveying complex and sometimes highly complex information, adopting a style to overcome barriers to understanding/agreement Maintain effective communication with line manager and Directors, ensuring they are fully briefed in information relevant to patient safety and the Patient Safety Collaborative This post holder must have advanced communication skills, with the ability to analyse and quickly translate information into key messages for senior managers, executives and board members and decision makers Provide a direct consulting service to senior managers, staff and stakeholders as a trainer, facilitator and coach on quality, safety and improvement Increase positive relationships with senior managers, executives, staff and stakeholders, consulting with them on strategies to improve effectiveness Initiate communication with senior managers, staff and stakeholders on a regular basis to identify their needs, build strong relationships and deliver excellence in outcome and customer service Provide highly specialist in depth advice and management action to senior managers, executives and board members relating to integrated governance and its application Maintain close working relationships with coaching colleagues, quality, innovation and improvement professionals in other locations to ensure that support is available to address problem areas Manage communications to ensure productive and positive relations with all levels of staff and stakeholders to support transformation of culture and quality improvement Analytical and Judgmental Skills - Recommend credible patient safety frameworks, Quality Improvement approaches and methodologies, frameworks for spread and adoption, educational approaches that enable individual and team transformation in organisations delivering health and care services and across North West Coast geographies Provide expertise, horizon scanning, as well as drawing from current evaluative research that will inform and underpin a framework for Improvement and Innovation that can be applied to the design of a unique approach for patient safety improvement for the HINWC Lead on initiation, development and implementation of frameworks and policies in support of patient safety, Head of Programmes and Clinical Director on any potential issues that can affect the growth and development of the programmes Ensure that any issues and conflicts that arise within the programme are resolved, maintaining integrity of the Patient Safety Collaborative overall Advise/brief the Head of Programmes on changes in legislation/national policy in relation to portfolio area making recommendations where necessary to ensure the organisation remains adaptable and compliant Provide expertise and guidance to other staff on project management in relation to the patient safety, observe and define priorities and timetables in the achievement of strategic and operational objectives Ability to review multiple pieces of information, comparing a range of varying metrics and identifying the best course of action and direction to implement Appraise relevant national documents and present conclusions and recommendations Planning and Organisational Skills - To develop a strategic plan and operating framework that reflects intended growth and development of the Patient Safety Collaborative in response to NHSE service specification. Plans would realise benefits and impacts in terms of local and regional quality improvement and patient safety initiatives for health and care services across the North West Coast. Develop individual patient safety programmes and plans for specific programme areas, understanding and taking into consideration the geography and system nuances. - Provide expert leadership on all patient safety, quality improvement & innovation and spread and adoption matters and engender these as core components of programmes offered to health and care professionals in the North West Coast. Patient/Client Care Develop strategies for enabling and empowering clinicians as leaders and key decision makers To have direct contact with service users and their representatives involving them as key stakeholders within the HINWC / patient safety agenda Work with professionals and clinical staff to improve culture for safety, quality and innovation in all types of organisations providing health and social care services across the North West Coast. Contribute to the delivery of developing capability through training and clinical/ professional presentations on coaching, innovation and improvement Responsibilities for Policy and Service Development Lead the development of key policy and procedures in relation to identifying and implementing lessons learnt and sharing good practice Developing and implementing a patient safety framework ensuring key national requirements are reflected in development plans and their delivery The post holder will be required to lead and motivate groups with varied interests towards a common purpose, using a range of proven service improvement models/methods to increase performance and introduce new programmes of work Develop business plans and monitor performance aligned to the shared objectives in line with the HINWC business plan and patient safety Local Improvement Plan The post holder will have operational responsibility for leading and delivering Patient Safety Collaborative workstream(s) across the whole of the geographic region working closely with the Head of Programmes in partnership with stakeholders and members. - To play an active role in corporate activities (for example team meetings, business planning and timeouts) and information for corporate publications (for example, newsletters, annual reports and blogs). To ensure all directly managed staff have regular one to ones, are set annual objectives and are engaged with the organisational appraisal process. Any other duties as appropriate to this grade. Personal Responsibilities HINWC expects all staff to share the values that are important to the NHS, its partners and members, behaving in a way that is consistent with these values. The post holder will be expected at all times to take responsibility for their own actions, support multi-disciplinary and partnership working and develop a working environment of courtesy, fairness and mutual respect. Large scale networks like the HIN rely on collaborative working, and the post holder must recognise their role as an ambassador for the HIN in their dealings with other colleagues and organisations. The post-holder should adhere to the NHS Constitution values, namely: working together for patients; respect and dignity; commitment to quality care; compassion; improving lives and everyone counts. In addition, the HINWC have adopted the following values: Caring Collaborative Courageous Inclusive Innovative Please see person spec for full details. ## Person Specification ### Knowledge **Essential** - Knowledge and experience of patient safety, improvement and innovation, coaching, effectiveness/related field - e.g. research, audit, evidence-based practice, quality improvement - Knowledge of, and experience in using, a range of change / improvement / programme & project models. - Experience of successfully engaging with multi-disciplinary and / or multi-agency teams to achieve successful outcomes. - Knowledge and experience of governance and assurance in an NHS setting either directly or by working in partnership with the NHS. - Evidence of policy and strategy development. **Desirable** - Knowledge and experience of implementing major changes to working methods and evaluating its effectiveness. - Knowledge and experience of delivering complex messages to diverse audiences. - Understanding of theory and best practice principles for managing projects and programmes. - Formal coaching qualification. - Evidence of using coaching skills. ### Experience **Essential** - Substantial experience of working at a senior level in quality improvement, integrated governance, patient safety, innovation or clinical profession. - Significant experience of managing and delivering complex projects to completion and timescales (e.g. planning, developing, resourcing, monitoring, reporting). - Evidence of working collaboratively and influencing people from a wide range of professional backgrounds (including clinicians and patients) and being effective across organisational boundaries. - Experience of writing, presenting reports, managing feedback, and questions at senior management committees. - Experience of working with clinicians in supporting evidence based practice. **Desirable** - Evidence of experience within an NHS environment - Evidence of working in a midwifery / neonatal setting - Evidence of an understanding of national and local NHS policy. - Experience of leading on safety change processes relating to safety development /improvement - Experience of working in or with commissioning, social care, industry and/or public health. - Evidence of working with community and voluntary groups and excluded sections of the community ### Skills and Abilities **Essential** - Effective leadership, organisational and people management skills - Excellent organisational, time management and prioritisation skills - Extensive project management skills - Ability to analyse, rationalise and organise complex information - Excellent interpersonal, teambuilding and communication skills (both written and verbal). - Excellent communication skills with an ability to present complex information to a variety of audiences and promote discussion and agreement - Ability to negotiate positive outcomes involving a number of different parties and senior colleagues, managing conflict and challenge across a range of diverse situations - Ability to work in a matrix manner and to work flexibly - Ability to plan and organise a large workload to meet both internal and external deadlines - Accuracy and attention to detail whilst maintaining flexibility within the workload - Ability to develop and maintain effective working partnerships with professional groups and senior managers within the organisation and in other agencies - Programme Management skills **Desirable** - Ability to play a key role in network development. ### Values and Behaviour **Essential** - Demonstrable commitment to promoting high standards to consistently improve patient outcomes - Consistently puts patients and public at the heart of decision making - Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others - Uses evidence to make improvements, seeks out innovation - Values diversity and difference, operates with integrity and openness - Actively develops themselves and others - Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness - Demonstrable commitment to partnership working with a range of external organisation ### Work Related Circumstances **Essential** - Ability to comply with the travel requirements of the post and undertake work-related journeys within the NWC area (regularly), nationally (occasionally) and internationally (occasionally if in the interests of the NWC Patient Safety Collaborative). - Must be able to work outside traditional office hours on occasions and work flexibly. ### Qualifications and Education **Essential** - Educated to Masters level or appropriate professional qualification or equivalent in a relevant discipline and experience in health related arena. - Evidence of continuous personal professional development. - Experience of working at a senior or sub senior level in a complex organisation - MSP or Project management qualification or equivalent **Desirable** - Midwife / neonatal practitioner - Improvement and measurement methodologies qualification - Post Graduate qualification in Patient Safety - Change Agent, QSIR, AIP, Silver QI, Q member - Clinical professional ## Documents - [RIsk ID.pdf (PDF, 225 KB)](document:2981751) - [Senior Programme Manager 8B JD.pdf (PDF, 504 KB)](document:2981752) - [Senior Programme Manager 8B PS.pdf (PDF, 489 KB)](document:2981753) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.