# Senior Pharmacy Receptionist > NHS job listing from Job Clerk for Bedfordshire Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-pharmacy-receptionist/490af23b-e54c-4daf-a40e-9956cc76ed29 - **Markdown:** https://www.jobclerk.com/job/senior-pharmacy-receptionist/490af23b-e54c-4daf-a40e-9956cc76ed29.md ## Summary - **Status:** Live - **Employer:** Bedfordshire Hospitals NHS Foundation Trust - **Town:** Luton - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-21T23:59:00.000Z - **Posted:** 2026-06-08T10:12:18.206Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bedfordshire/Bedford/Bedfordshire_Hospitals_NHS_Foundation_Trust/Pharmacy/Pharmacy-v7972499 - **Application URL:** https://apps.trac.jobs/job-advert/7972499?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ldh.nhs.uk ## Job Content ### Job overview We are looking for an enthusiastic and motivated Senior Pharmacy Receptionist to play a pivotal role within our modern, fully automated dispensary and distribution service. Based at our busy Pharmacy Reception, you will be at the heart of patient interaction, providing a welcoming first point of contact while working collaboratively with colleagues across the wider healthcare team. This is an exciting opportunity for someone who thrives in a dynamic environment, brings a passion for innovation, and is dedicated to delivering an outstanding patient experience at every touchpoint. ### Main duties of the job - Maintain and oversee the delivery of an efficient, effective and courteous reception service for patients and hospital staff, in line with dispensary procedures, responding promptly to queries from both patients and colleagues. - Contribute to the smooth management of workflow entering and leaving the dispensary, ensuring appropriate prioritisation and escalating issues to senior dispensary staff when required. - Ensure the Prescription Tracking System (PTS) is accurately updated so that it reflects the real‑time workload within the dispensary. - Train, support and supervise volunteers and trainees working at the dispensary reception ### Detailed job description and main responsibilities The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities - Act as one of the first points of contact for the dispensary service, maintaining a courteous and professional manner with patients and staff at all times. - Receive prescriptions and other requests in line with agreed procedures, liaising with patients, carers and hospital staff to resolve queries, and escalating complex issues to senior dispensary staff. - Check that prescriptions contain complete demographic details, allergy status and weight where required. - Ensure patients claiming exemption from prescription charges complete the appropriate declaration, request proof of exemption, and issue unpaid forms when evidence is not provided. - Support patients using the payment kiosk, assisting where possible and escalating more complex issues when needed. - Use the pharmacy stock control system to check availability of less commonly prescribed outpatient medicines and advise patients if items need to be ordered. - Signpost patients with FP10 prescriptions to community pharmacies when appropriate. - Ensure prescriptions are promptly booked onto the Prescription Tracking System (PTS) and escalate delays to senior staff. - Flag prescriptions approaching or exceeding their target completion time to the appropriate team members and assist with prioritisation. - Communicate any delays in processing prescriptions to patients and ward staff. - Provide induction for new volunteers working in Pharmacy. - Deliver training on customer service and reception duties to other Pharmacy staff Please refer to the attached JD. ## Job Details We are looking for an enthusiastic and motivated Senior Pharmacy Receptionist to play a pivotal role within our modern, fully automated dispensary and distribution service. Based at our busy Pharmacy Reception, you will be at the heart of patient interaction, providing a welcoming first point of contact while working collaboratively with colleagues across the wider healthcare team. This is an exciting opportunity for someone who thrives in a dynamic environment, brings a passion for innovation, and is dedicated to delivering an outstanding patient experience at every touchpoint. ## Job Description Maintain and oversee the delivery of an efficient, effective and courteous reception service for patients and hospital staff, in line with dispensary procedures, responding promptly to queries from both patients and colleagues. Contribute to the smooth management of workflow entering and leaving the dispensary, ensuring appropriate prioritisation and escalating issues to senior dispensary staff when required. Ensure the Prescription Tracking System (PTS) is accurately updated so that it reflects the real‑time workload within the dispensary. Train, support and supervise volunteers and trainees working at the dispensary reception ## Responsibilities The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities Act as one of the first points of contact for the dispensary service, maintaining a courteous and professional manner with patients and staff at all times. Receive prescriptions and other requests in line with agreed procedures, liaising with patients, carers and hospital staff to resolve queries, and escalating complex issues to senior dispensary staff. Check that prescriptions contain complete demographic details, allergy status and weight where required. Ensure patients claiming exemption from prescription charges complete the appropriate declaration, request proof of exemption, and issue unpaid forms when evidence is not provided. Support patients using the payment kiosk, assisting where possible and escalating more complex issues when needed. Use the pharmacy stock control system to check availability of less commonly prescribed outpatient medicines and advise patients if items need to be ordered. Signpost patients with FP10 prescriptions to community pharmacies when appropriate. Ensure prescriptions are promptly booked onto the Prescription Tracking System (PTS) and escalate delays to senior staff. Flag prescriptions approaching or exceeding their target completion time to the appropriate team members and assist with prioritisation. Communicate any delays in processing prescriptions to patients and ward staff. Provide induction for new volunteers working in Pharmacy. Deliver training on customer service and reception duties to other Pharmacy staff Please refer to the attached JD. ## Person Specification ### Skills **Essential** - Ability to organise own day to day work tasks - Ability to prioritise ad-hoc work tasks - Standard keyboard skills - Good written and verbal communication skills - Excellent telephone manner - Ability to supervise the work of others - Accurate inputting of data - Problem-solving skills ### Knowledge **Essential** - Understanding of customer care - Understanding of the need of confidentiality awareness at all times - Basic knowledge of hospital dispensary business **Desirable** - Awareness of medicine names ### Experience **Essential** - Experience of working to deadlines - Experience of data inputting - Customer orientated services **Desirable** - Experience of working with pharmaceutical products - Experience in an NHS setting ### Qualifications **Essential** - GCSE English or equivalent skill level **Desirable** - Level 2 NVQ units in relevant Pharmaceutical area or equivalent ## Documents - [staff benefits (png, 1.6mb)](https://www.healthjobsuk.com/documents?edoc=2879) - [job description (pdf, 254.8kb)](https://www.healthjobsuk.com/documents?vdoc=10254633) - [person specification (pdf, 56.5kb)](https://www.healthjobsuk.com/documents?vdoc=10254584) - [bedford hospital site map (pdf, 2.6mb)](https://www.healthjobsuk.com/documents?edoc=2871) - [functional requirements (pdf, 142.2kb)](https://www.healthjobsuk.com/documents?vdoc=10254585) - [staff diversity network (pdf, 140.3kb)](https://www.healthjobsuk.com/documents?edoc=2866) - [information for disabled applicants (pdf, 98.7kb)](https://www.healthjobsuk.com/documents?edoc=2870) - [disclosure & barring information and recruitment of ex-offenders (pdf, 78.5kb)](https://www.healthjobsuk.com/documents?edoc=1456) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.