# Senior People Officer > NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-people-officer/0922fbaf-f849-4948-9686-cbd8713c9e67 - **Markdown:** https://www.jobclerk.com/job/senior-people-officer/0922fbaf-f849-4948-9686-cbd8713c9e67.md ## Summary - **Status:** Archived / closed - **Employer:** Betsi Cadwaladr University Health Board - **Location:** Rhyl - **Profession:** Administrative and IT - **Grade:** Band 6 - **Salary:** £40,559 - £48,841 per annum - **Contract type:** Permanent: Full time - **Employment type:** Full time - 37.5 hours per week (Monday - Friday) - **Closing date:** 2026-08-16T22:59:00.000Z - **Posted:** 2026-08-06T07:10:29.018Z - **Source information URL:** https://www.healthjobsuk.com/job/Rhyl/Betsi_Cadwaladr_University_Health_Board/Human_Resources/Human_Resources-v8207623 - **Employer website:** https://bcuhb.nhs.wales ## Job Content ### Job overview To provide designated services within the Health Board with a high quality and proactive operational People service (HR/OD). Develop and maintain regular contact with line managers and other stakeholders to build an in-depth understanding of the workforce needs and future challenges sufficient to influence decision making on people management matters. To provide advice to line managers in all aspects of workforce policies and procedures to achieve the successful conclusion of informal case management. The post holder will also be involved in change management consultations. The post holder will also exercise judgment to help managers make early and timely interventions, where appropriate, when employee relations incidences occur to resolve the concern and prevent escalation to formal investigation. To coach managers in their development and education to improve the people management practice of their teams to ensure well-being and support of employees. Work alongside managers and clinicians to develop and implement HR service strategies, operational structures and policies to meet service needs, in line with legislation, national HR policy and best practice. To play a role in the continuous development of the Health Board as a member of the workforce team. ### Main duties of the job You will support on complex HR matters and queries arising from employees and managers. To improve the Portfolio’s performance, and reduce ER case numbers you will be proactive in your approach, resolving informally where appropriate. You will primarily be responsible for supporting managers with a variety of complex ER cases such as Sickness and Attendance Management, Disciplinary, Performance and Conflict Resolution. You will attend formal meetings, providing advice and options to resolve cases. For formal cases, you will support managers during hearings, providing HR support. Additionally, you will be required to co-deliver in house training on topics such as Conflict Resolution, Performance Management and Attendance at Work to managers and colleagues within the portfolio as well as coach managers in their development and education to improve the people management practice of their teams to ensure well-being and support of employees. You will also be involved in change management consultations and work alongside managers and clinicians to develop and implement HR service strategies, operational structures and policies to meet service needs, in line with legislation, national HR policy and best practice. We are looking for someone with proven HR experience who is already CIPD Level 5 qualified. The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply. ### Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. ### Applicant requirements You must have appropriate UK professional registration. Welsh language skills are desirable ## Person Specification ### Experience **Essential** - Experience sufficient to provide advice and support to managers and staff on all aspects of the role without day-to-day supervision or direction, Experience of advising managers through investigations and at disciplinary hearings, Up to date knowledge of employment law and good employment practice, Extensive experience of advising managers on how to handle complex, contentious and highly sensitive employee relations issues including writing management statements of case and advising at disciplinary hearings and other formal hearings; Experience of devising & delivering training to managers on range of ER topics; Experience of policy review and development; Knowledge of the current HR Agenda in the NHS; Experience of working successfully in a complex, busy and large scale business; Commitment to partnership working **Desirable** - Experience of attending employment tribunals; NHS experience; Knowledge of TUPE; Experience of undertaking job evaluations; Experience of managing organisational change including redundancy and TUPE; Line management experience ### Qualifications **Essential** - Associate CIPD qualified with evidence of on-going Continuous Professional Development (CPD) Post graduate level of study, or experience equivalent to study at this level **Desirable** - MCIPD Bachelors, Degree, Coaching qualification ### Skills, Knowledge & Attributes **Essential** - Able to contribute immediately to the work of the department and establishing professional credibility; Able to advise managers up to senior level on complex ER issues including formal hearings; Able to support workforce colleagues, acting as a role model and able to professionally and personally develop team members; Able to build positive relationships with managers, colleagues and Trade Union representatives; Able to interpret and apply employment law for use in employment cases, developing and reviewing Trust employment policies; Able to convey ideas and advice clearly, concisely, with conviction and in a persuasive manner often in the face of opposition or hostility when advice is challenged; Able to understand the HR issues arising from operational management issues and advise managers appropriately and persuasively on the action they should take; Demonstrate commitment to the use of good HRM practices in the business and be able to coach managers on how to apply HRM practices appropriately; Good analytical skills; Able to analyse reports and data and act on these appropriately; Able to take accurate records of disciplinary hearing, appeals hearings for use in subsequent Employment Tribunal hearings; High standard of verbal and written communication skills/able to generate own correspondence and reports; Able to explain and persuade others through written and oral argument, and gain acceptance for issues that may be unwelcome or new; Able to promote and act as an advocate for the HR department and represent the service at meetings; Adaptable, flexible and innovative approach to work; Ability to prioritise/organise work load; Ability to work as part of a team; Value diversity and difference, operates with integrity and openness; Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others **Desirable** - Ability to speak Welsh ## Documents - [jdps (pdf, 704.5kb)](https://www.healthjobsuk.com/documents?vdoc=10514564) - [frf oh form (pdf, 640.5kb)](https://www.healthjobsuk.com/documents?vdoc=10514566) - [jdps -cymraeg (pdf, 640.5kb)](https://www.healthjobsuk.com/documents?vdoc=10514565) - [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220) - [betsi cadwaladr relocation (pdf, 6.8mb)](https://www.healthjobsuk.com/documents?edoc=2818) - [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937) - [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2838) - [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075) - [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.