# Senior Patient Access and Booking Clerk - Therapies, Dietetics

> NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/senior-patient-access-and-booking-clerk-therapies-dietetics/3e66a02c-faaa-46fe-a4e2-e714bbb1fcc6
- **Markdown:** https://www.jobclerk.com/job/senior-patient-access-and-booking-clerk-therapies-dietetics/3e66a02c-faaa-46fe-a4e2-e714bbb1fcc6.md

## Summary

- **Status:** Live
- **Employer:** Betsi Cadwaladr University Health Board
- **Location:** To be confirmed on appointment - Caernarfon / Bangor
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Salary:** £26813.00 to £27890.00
- **Contract type:** Permanent
- **Employment type:** Part time - 23.75 hours per week (Work hours tbc - likely to include weds pm, thurs, fri cover)
- **Closing date:** 2026-08-19T22:59:00.000Z
- **Posted:** 2026-08-14T14:48:06.709Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8177005
- **Application URL:** https://apps.trac.jobs/job-advert/8177005?ShowJobAdvert=&feedid=9002
- **Employer website:** https://bcuhb.nhs.wales

## Job Content

### Job overview

The ability to speak Welsh is essential for this post.

Therapy Services administration are looking to appoint a highly motivated person to work within a busy Dietitian Department for Gwynedd and Anglesey.

The post holder will be a member of the admin team, which provides both a clerical and telephone operator service, for the Dietitian Department and administration support to Therapy Services.

Therapy Services comprises of Dietetics, Occupational Therapy, Physiotherapy, Podiatry & Orthotics, Speech and Language Therapy and Administration. Each area has it's own Head of Service who is accountable to the Area Director of Therapy Services.

### Main duties of the job

The successful candidate must be an effective communicator, have good interpersonal skills and work in a flexible and organised manner. They must have a good standard of education. The ability to multi-task is important. Excellent IT skills are essential.

### Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are essential

## Person Specification

### Skills

**Essential**

- Excellent Communication skills (written, verbal and telephone) in Welsh (minimum level 4) and English
- Excellent organisational skills
- Able to concentrate on administrative duties in an unpredictable environment

**Desirable**

- Evidence of ongoing/continuous personal development

### General

**Essential**

- No spelling errors
- Relevant experience and a good fit for the role
- Welsh Language Level 4 or 5

### Experience

**Essential**

- Experience within a busy office dealing with members of the public
- Knowledge of Data Protection Act and relevant legislation
- Awareness of Patient Confidentiality

**Desirable**

- Previous medical records or hospital based clerical experience
- Experience of working directly with clinical/consultant staff
- Previous waiting list management experience

### Qualifications

**Essential**

- Good general education
- NVQ Level 3 or equivalent knowledge/experience
- IT Qualifications or proven experience using Microsoft Office packages

**Desirable**

- Knowledge of Therapy Manager, WPAS, Hospital administration systems
- European Computer Driving Licence (ECDL or equivalent skills)
- Understanding of basic medical terminology

## Documents

- [jd - sd (pdf, 592.3kb)](https://www.healthjobsuk.com/documents?vdoc=10479877)
- [ps - mp (pdf, 680.3kb)](https://www.healthjobsuk.com/documents?vdoc=10479878)
- [oh form - ig ffurflen (pdf, 648.5kb)](https://www.healthjobsuk.com/documents?vdoc=10479879)
- [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220)
- [betsi cadwaladr relocation (pdf, 6.8mb)](https://www.healthjobsuk.com/documents?edoc=2818)
- [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937)
- [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2838)
- [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075)
- [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.