# Senior Outpatient Coordinator and Team Leader > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-outpatient-coordinator-and-team-leader/e0f3dff8-7db3-4d44-b619-956b2f3a85a7 - **Markdown:** https://www.jobclerk.com/job/senior-outpatient-coordinator-and-team-leader/e0f3dff8-7db3-4d44-b619-956b2f3a85a7.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Town:** Bristol - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 pro rata - **Contract type:** 12 months (Fixed term) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-13T23:59:00.000Z - **Posted:** 2026-06-29T18:02:59.798Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/University_Hospitals_Bristol_Weston_NHS_Foundation_Trust/Dermatology/Dermatology-v8119128 - **Application URL:** https://apps.trac.jobs/job-advert/8119128?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview Join our team and play a vital role at the heart of patient care. We are looking for a proactive and motivated Outpatient Team Leader to join our busy NHS service. This is an exciting opportunity for someone with strong administrative, coordination, and people management experience to step into a role where your work directly supports timely patient care and service delivery. Working within a fast-paced but highly supportive team environment, you will take the lead in coordinating our team of coordinators and clinic activity, ensuring services run efficiently and patients receive the best possible experience. You will be someone who thrives under pressure, can confidently prioritise workloads, and brings a positive, solutions-focused approach to challenges. If you are an enthusiastic team player with proven leadership ability and a passion for delivering high-quality administrative support within healthcare, we would love to hear from you. ### Main duties of the job As a Team Leader, you will provide day-to-day supervision and guidance to your team, fostering a collaborative and high-performing culture. You will oversee clinic management and regeneration processes, coordinate clinic rotas, and ensure outcome processes are completed accurately and efficiently. A key part of the role will also involve training and supporting staff, helping to maintain high standards and continuous improvement. Strong organisational and interpersonal skills are essential. You will regularly communicate with patients and healthcare professionals via telephone and Microsoft Teams, so clear, professional, and compassionate communication is a must. You should be confident using Microsoft Office applications such as Word, Excel, and Outlook, and be comfortable navigating a range of clinical systems. ### Detailed job description and main responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. ## Job Details Join our team and play a vital role at the heart of patient care. We are looking for a proactive and motivated Outpatient Team Leader to join our busy NHS service. This is an exciting opportunity for someone with strong administrative, coordination, and people management experience to step into a role where your work directly supports timely patient care and service delivery. Working within a fast-paced but highly supportive team environment, you will take the lead in coordinating our team of coordinators and clinic activity, ensuring services run efficiently and patients receive the best possible experience. You will be someone who thrives under pressure, can confidently prioritise workloads, and brings a positive, solutions-focused approach to challenges. If you are an enthusiastic team player with proven leadership ability and a passion for delivering high-quality administrative support within healthcare, we would love to hear from you. ## Job Description As a Team Leader, you will provide day-to-day supervision and guidance to your team, fostering a collaborative and high-performing culture. You will oversee clinic management and regeneration processes, coordinate clinic rotas, and ensure outcome processes are completed accurately and efficiently. A key part of the role will also involve training and supporting staff, helping to maintain high standards and continuous improvement. Strong organisational and interpersonal skills are essential. You will regularly communicate with patients and healthcare professionals via telephone and Microsoft Teams, so clear, professional, and compassionate communication is a must. You should be confident using Microsoft Office applications such as Word, Excel, and Outlook, and be comfortable navigating a range of clinical systems. ## Responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. ## Person Specification ### Skills and Abilities **Essential** - Effective and polite manner when dealing with people, both face to face and on the phone - Able to work under pressure and meet deadlines whilst maintaining a high standard of accruracy - Ability to work effectively in a busy team, adjust to change and motivate others - Ability to work independently whilst managing others in a team environment - Confidence to handle difficult conversations with patients, relatives and carers - Effective organisational skills - Good IT skills including Microsoft packages - Attention to detail **Desirable** - Working knowledge of outpatient policies and procedures ### Knowledge and Experience **Essential** - Clerical / administrative experience, including filing and / or reception - Experience of dealing with the public, both on the telephone and in person - Line management experience of administrative staff in a healthcare or customer-facing environment, including supervision, performance monitoring and staff development. **Desirable** - Line Management Experience - Previous NHS Experience - Experience of using a Patient Administration System - Previous NHS or healthcare experience, ideally within dermatology or cancer pathways. - Knowledge of RTT and other performance targets - Experience supporting urgent or cancer pathways (e.g., 2WW / fast-track) and understanding of MDT processes. - Knowledge of excel ### Qualifications and Training **Essential** - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths - Business and Administration Level 4 NVQ or equivalent experience ### Behaviours and Values / Aptitudes **Essential** - Supportive - Respectful - Innovative - Collaborative - Proactive problem-solving, resilience in a busy clinical environment, ability to respond flexibly to changing priorities, and commitment to patient-centred service delivery. ## Documents - [b4 job description (pdf, 536.3kb)](https://www.healthjobsuk.com/documents?vdoc=10415149) - [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.