# Senior Operational Lead > NHS job listing from Job Clerk for East London NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-operational-lead/5e9ca7b8-ec6c-4fe9-a755-84766e68e89b - **Markdown:** https://www.jobclerk.com/job/senior-operational-lead/5e9ca7b8-ec6c-4fe9-a755-84766e68e89b.md ## Summary - **Status:** Live - **Employer:** East London NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 8 - **Salary:** £75,328 - £86,114 per annum Inc HCA - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-27T23:59:00.000Z - **Posted:** 2026-07-20T09:33:27.201Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/East_London_NHS_Foundation_Trust/Senior_Operational_Lead/Senior_Operational_Lead-v8066952 - **Application URL:** https://apps.trac.jobs/job-advert/8066952?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.elft.nhs.uk ## Job Content ### Job overview ### Main duties of the job - To be responsible for the operational management of the Integrated Mental Health Service provided by the quadrant teams and agreed specialist teams.  This will include staff, financial, equity and performance management of the service. - To manage and supervise the Operational Leads and provide managerial supervision to the Quadrant Psychological Professional Leads in conjunction with the head of psychological therapy; - To ensure that services are delivered in a manner that seeks to achieve equity of access, experience and outcomes for local people - Responsible for policy implementation and for discrete policy or service development for a service or more than one area of activity.  To provide leadership and ensure that the teams have the knowledge and skills required to engage with service users and carers effectively and to ensure that any training or development needs are identified. They will ensure that the teams implement an integrated, person centred, recovery orientated approach to assessment and care planning that multi-disciplinary team members work together with patients and carers. ### Detailed job description and main responsibilities - To work with senior clinicians to enable the delivery of timely, equitable and effective mental health support in the community,   To work with London Borough of Hackney, the City of London and the Crisis Pathway Lead, to plan and deliver the Social Care priorities, including Personalisation, Carers, Safeguarding, etc and to fulfil the Council’s responsibilities as outlined in the Care Act 2015.  To contribute to the development of key service partnerships with other key agencies, such as LBH, The City of London, the ICB, housing agencies, Employment Service, Adult Education providers, Police, Service User and Carer Groups and the voluntary sector.    To represent ELFT on various Multi Agency at Risk/Vulnerable Person Panels.  Act as an investigator in Serious Incidents Investigations under the ELFT Serious Incident Policy.  Champion carers interventions and representation  To ensure that services are delivered in a manner that seeks to achieve equity of access, experience and outcomes for local people; - To maintain an up-to-date knowledge of policy and practice developments in the commissioning and delivery of health and social care services for adults with mental health difficulties.   Responsible for policy implementation and for discrete policy or service development for a service or more than one area of activity.  To provide leadership and ensure that the teams have the knowledge and skills required to engage with service users and carers effectively and to ensure that any training or development needs are identified. They will ensure that the teams implement an integrated, person centred, recovery orientated approach to assessment and care planning that multi-disciplinary team members work together with patients and carers. - To undertake project management responsibilities, as required  To ensure effective communication with all staff in the agreed service area and to contribute to wider communication within the Council and East London Foundation Trust. - To be responsible for the operational management of the Integrated Mental Health Service provided by the quadrant teams and agreed specialist teams.  This will include staff, financial, equity and performance management of the service.   To manage and supervise the Operational Leads and provide managerial supervision to the Quadrant Psychological Professional Leads in conjunction with the head of psychological therapy;  To take a lead role alongside Organisation Development team colleagues in the delivery of OD support programmes as part of the ongoing transformation process.  To deputise within ELFT for the Deputy Borough Director across the full range of functions when required  To provide managerial cover for other areas of ELFT in the short-term absence of substantive postholders  To be a member of the Senior Manager on Call rota.  To proactively seek improvements in the development and delivery of services and workforce planning; implementing and coordinating change management programmes as appropriate, engaging staff and their representatives.   To provide strong leadership through change, supporting staff, colleagues and partners in accordance with the policies of both ELFT, LBH and the City of London Corporation.  To liaise for support and advice with relevant support services and advisors, including Human Resources, Finance, Legal, QI, etc - Ensure appropriate professional and clinical supervision is available to all staff within the teams accountable to the position.  To ensure that all staff have an annual appraisal, performance plan and personal development plan, and that these link closely with national and local business and service plans.  To ensure arrangements are in place to oversee key HR performance indicators including statutory and mandatory training.  To ensure sickness monitoring is in place and managers are actively working with staff and occupational health to support them back to work.  Ensuring any necessary adjustments are put in place.   To ensure that staff performance management arrangements are in place.    To participate in disciplinary and grievance investigations and panels and other Human Resources Policy Panels as requested by the Deputy Borough Director. - In conjunction with the locality Performance Lead, to contribute to the development of effective information and performance systems and, in collaboration with the Service Managers, Adult Social Care lead, ensuring that performance is effectively monitored and reported.  To ensure that managers are actively monitoring responsible services against performance, quality, equity and activity targets and taking appropriate corrective action as necessary.  To be responsible for monitoring and auditing service standards in the Teams to ensure that services are delivered to the highest possible quality, recovery standard and outcome focused.   To lead on the development of DIALOG as an outcome focused PROM within the Teams.  To participate and lead on Quality Improvement initiatives and projects within the Directorate and create the conditions conducive to promoting a culture of learning - To monitor, control and plan budgets in the relevant service areas.   To develop and deliver savings targets, as required.  To develop and implement a local workforce strategy to meet the developing needs of the service.    To ensure the workforce is capable of delivering the services required. ## Person Specification ### Experience **Essential** - Significant experience of staff management, development and leadership. - Proven experience of developing partnership working with service users and carers - Experience of working in an inner city and ethnically diverse environment. community sectors. - Proven effective partnership working with statutory, voluntary and management - Significant experience of staff management, development and leadership. organisation. - Experience of recruitment, selection and retention across - Experience of developing services and the change process. - Experience of developing and delivering training. **Desirable** - Experience in overseeing/managing depot/clozapine and/or physical health clinics ### Knowledge and Skill **Essential** - Knowledge of the legal and ethical issues relating to health and social care. - Knowledge and understanding of the presentation of mental health problems. - Knowledge of the principles and practice of clinical governance, clinical audit and risk management. - Knowledge of legislation and the statutory responsibilities of health and social care agencies in the mental health field. - Knowledge of S117 health responsibilities and the ability to mediate in S117 disputes about eligibility - Ability to lead and manage change, securing ownership and commitment to shared vision and objectives across disciplines. - Ability to manage, motivate and engage staff from a variety of professional and organisational backgrounds - Ability to identify and resolve conflict effectively. - Ability to model and promote equal opportunities and anti-discriminatory practice and service delivery. - Ability to deal effectively and constructively with issues of poor performance, conduct etc. - communication skills. - Good presentational skills. - Ability to interpret data and synthesise complex information from a range of sources. - Ability to provide and co-ordinate clinical and management supervision - Ability to lead on all category SI reviews for the locality ### Education/Qualifications/Training **Essential** - Professional clinical knowledge acquired through degree, supplemented by specialist training to masters or equivalent level, management qualification or equivalent - Evidence of continued professional development - RNMH, Social Worker or Occupational Therapist ## Documents - [elft strategy (pdf, 153.5kb)](https://www.healthjobsuk.com/documents?edoc=1708) - [elft at a glance (pdf, 151.0kb)](https://www.healthjobsuk.com/documents?edoc=1110) - [senior operational lead (pdf, 219.6kb)](https://www.healthjobsuk.com/documents?vdoc=10358019) - [elft staff benefits leaflet (pdf, 920.1kb)](https://www.healthjobsuk.com/documents?edoc=1111) - [trust demographic information (pdf, 1.5mb)](https://www.healthjobsuk.com/documents?edoc=1844) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.