# Senior Digital Support Engineer > NHS job listing from Job Clerk for North West Ambulance Service NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-digital-support-engineer/8ac30684-f208-4955-94ef-78df1b4f66fe - **Markdown:** https://www.jobclerk.com/job/senior-digital-support-engineer/8ac30684-f208-4955-94ef-78df1b4f66fe.md ## Summary - **Status:** Live - **Employer:** North West Ambulance Service NHS Trust - **Town:** Bolton - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 5 - **Salary:** £32,073 - £39,043 PA - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-08T23:59:00.000Z - **Posted:** 2026-06-25T07:43:11.060Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Manchester/North_West_Ambulance_Service_NHS_Trust/Corporate/Corporate-v8093097 - **Application URL:** https://apps.trac.jobs/job-advert/8093097?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nwas.nhs.uk ## Job Content ### Job overview - Job Title: Senior Digital Support Engineer | Location:  Middlebrook Contact Centre - Band:  5 | Salary:  £32,073 – 39,043 plus On-call allowance (4.5%) - Hours Per Week:  37.5 | Job Type:   Permanent - An opportunity has become available for a Senior Digital Support Engineer within Digital supporting the North West Ambulance Service NHS Trust.  The Senior Digital Support Engineer will provide high‑quality technical support across the Trust, ensuring an excellent standard of customer service and contributing to the smooth operation of the Digital Support Desk. The postholder will act as an escalation point for 1st Line Engineers, support incident management processes, and help maintain the reliability and security of the Trust’s digital infrastructure. Key duties include logging and resolving incidents via the ITSM system, delivering telephone and remote support, maintaining accurate records, and providing guidance to users on hardware, software and digital best practice. The role involves installing and configuring desktop devices and peripherals, managing user accounts, supporting project work, maintaining PC images, and ensuring compliance with licensing and security policies. The postholder will also support the management of print services, assist with equipment audits, maintain Active Directory information, and contribute to the development of knowledge base articles and technical documentation. ### Main duties of the job In the absence of the Digital Support Team Lead, they will help coordinate team activities and ensure service standards are met. The postholder should also be comfortable working under their own initiative, have excellent organisational skills and a flexible approach to work. Excellent verbal and written communication skills are essential for this post together with the ability to work to tight deadlines. The successful candidate should have a good attitude towards working and a desire to learn and be involved in all things within Digital. We regret that the North West Ambulance Service does NOT offer any form of relocation allowance.  The Interview will be in person, and the successful candidate will be expected to attend sites throughout the North West on occasion with attendance expected at one of our main sites at least three times a week. Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship. ### Detailed job description and main responsibilities Please ensure that you have read and understood the job description and person specification before applying. ## Job Details Job Title: Senior Digital Support Engineer | Location: Middlebrook Contact Centre Band: 5 | Salary: £32,073 – 39,043 plus On-call allowance (4.5%) Hours Per Week: 37.5 | Job Type: Permanent An opportunity has become available for a Senior Digital Support Engineer within Digital supporting the North West Ambulance Service NHS Trust. The Senior Digital Support Engineer will provide high‑quality technical support across the Trust, ensuring an excellent standard of customer service and contributing to the smooth operation of the Digital Support Desk. The postholder will act as an escalation point for 1st Line Engineers, support incident management processes, and help maintain the reliability and security of the Trust’s digital infrastructure. Key duties include logging and resolving incidents via the ITSM system, delivering telephone and remote support, maintaining accurate records, and providing guidance to users on hardware, software and digital best practice. The role involves installing and configuring desktop devices and peripherals, managing user accounts, supporting project work, maintaining PC images, and ensuring compliance with licensing and security policies. The postholder will also support the management of print services, assist with equipment audits, maintain Active Directory information, and contribute to the development of knowledge base articles and technical documentation. ## Job Description In the absence of the Digital Support Team Lead, they will help coordinate team activities and ensure service standards are met. The postholder should also be comfortable working under their own initiative, have excellent organisational skills and a flexible approach to work. Excellent verbal and written communication skills are essential for this post together with the ability to work to tight deadlines. The successful candidate should have a good attitude towards working and a desire to learn and be involved in all things within Digital. We regret that the North West Ambulance Service does NOT offer any form of relocation allowance. The Interview will be in person, and the successful candidate will be expected to attend sites throughout the North West on occasion with attendance expected at one of our main sites at least three times a week. Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship. ## Responsibilities Please ensure that you have read and understood the job description and person specification before applying. ## Person Specification ### Experience **Essential** - Proven experience in service desk or IT support management. ### Skills / Competencies **Essential** - Ability to maintain confidentiality and deal with situations in a sensitive manner - Able to communicate across wide demographic boundaries in an appropriate manner - Strong management, motivational and leadership skills - Respects and applies patient confidentiality at all times - Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols - Good understanding of the need for and value of systems and procedures and how to implement these effectively in a high-pressure environment while maintaining an effective overview of potential technical risks before they become issues. - Develops and communicates a clear sense of direction keeping business focus in mind. Makes recommendations for the sake of the business not for the sake of new technologies. - Builds relationships and trust with ‘customers’, colleagues and suppliers in order to ensure quality services are delivered and maintained. - Prioritises work of self and others. - Plans ahead for short, medium and long term. - Monitors own performance against key performance indicators. - Handles many issues simultaneously. - Works hard and achieves personal targets. - Focuses on the task and is not deterred by minor setbacks. - Looks for opportunities for self- development wherever possible - Applies new concepts where solutions do not already exist - Identifies when changes are needed and Implements change, selling the benefits - Looks outside own area when suggesting new ways of working - Looks at situations with a whole organisation perspective. - Demonstrates a positive customer attitude on the telephone, in writing and face-to-face - Regularly works as part of cross-Directorate teams - Has expert knowledge of best practice in own field. - Ability to travel between sites across Cheshire and Merseyside, Cumbria and Lancashire and Greater Manchester on a regular basis. - Be part of an on call team covering critical systems out of hours. - Ability to respond toDigital on call incidents in a timely manner and travel to key sites to resolve issues. ### Values and Behaviours **Essential** - Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable ### Qualification and Knowledge **Essential** - Educated to degree level in relevant area or equivalent industrial based qualifications or equivalent professional experience supporting a complex infrastructure. - Proven practical experience of delivering IT services in an integrated Microsoft environment including Windows Server, Windows client, Exchange and Office. - Experience of working with third parties, including outsource providers, to deliver quality IT services - Working knowledge of Active Directory ## Documents - [jd (pdf, 321.1kb)](https://www.healthjobsuk.com/documents?vdoc=10386555) - [application guide (pdf, 207.5kb)](https://www.healthjobsuk.com/documents?edoc=2376) - [staff benefits brochure (pdf, 4.4mb)](https://www.healthjobsuk.com/documents?edoc=3013) - [recruitment of ex-offenders (pdf, 228.4kb)](https://www.healthjobsuk.com/documents?edoc=1984) - [recruitment terms and conditions (pdf, 40.5kb)](https://www.healthjobsuk.com/documents?edoc=1413) - [candidate's guide to nhs employment checks standards (pdf, 221.3kb)](https://www.healthjobsuk.com/documents?edoc=1412) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.