# Senior Clinical Administrator > NHS job listing from Job Clerk for Central and North West London NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-clinical-administrator/700854b2-37b9-4e52-9689-183890de9270 - **Markdown:** https://www.jobclerk.com/job/senior-clinical-administrator/700854b2-37b9-4e52-9689-183890de9270.md ## Summary - **Status:** Live - **Employer:** Central and North West London NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £33,262 - £36,027 Pro rata per annum incl. HCAS - **Contract type:** Permanent: Part time - **Employment type:** Part time - 26.25 hours per week (The postholder is required to work 26.25 hours across 5 days (Mon-Fri)) - **Closing date:** 2026-06-25T23:59:00.000Z - **Posted:** 2026-06-11T16:21:25.648Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Ealing_London/Central_North_West_London_NHS_Foundation_Trust/Administration/Administration-v8071257 - **Application URL:** https://apps.trac.jobs/job-advert/8071257?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.cnwl.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for a senior administrator to support the Community Musculoskeletal (MSK) team in Ealing. The MSK service is a large and fast paced, high quality service with approximately 30,000 referrals a year. The service is central to the residents of Ealing and provides excellent MSK assessment and treatment as well as onward referral. This post is critical to the MSK team in providing medical secretarial expertise for the specialist MSK team. This post will also   support management of MSK waiting lists and booking processes in conjunction with service managers and our Referral Hub colleagues. The postholder will therefore be based at Clayponds Hospital, with one day per week based at the Referral Hub (on the St Bernards Hospital  site in Southall). Previous administrative experience is essential and you must be capable of managing your time effectively to meet deadlines whilst using your own initiative.  A good level of computer literacy is required, alongside previous medical secretarial experience.  Previous experience of using E-RS and SystemOne will be highly beneficial. You will need to be highly organised and be able to prioritise your workload in order to support our clinical team. You will require a conscientious, caring and enthusiastic approach in your role. ### Main duties of the job - To provide high quality administrative support to the above clinical service(s) within ECP. The key priority for this role is the provision of medical secretarial support for the MSK clinical service team, and supporting referral processes via E-RS. The other key priority is to support the management of demand and capacity in relation to MSK waiting lists and appointment booking processes, working in partnership with colleagues at our Referral Hub. The role may require  processing of referrals and requires the postholder to provide a range of administrative duties to  support delivery of team objectives. Liaising with service users, carers, health professionals and team members, the post holder will ensure that an efficient, high standard of communication is carried out at all times. Requesting the transfer of diagnostic images and reports to support clinical care To draft/type/check/send discharge letters, onward referrals, reports and clinical update letters as requested by the clinical team. Create RTT documentation and other enclosures to support onward referral to hospital via E-RS. To monitor patient’s pathways from referral in order to ensure compliance with waiting time standards, using initiative to escalate issues promptly to avoid delays for patients.  To monitor waiting lists and capacity within the service, to ensure that processes are followed to allow for the timely booking of patient appointments via the Referral Hub. - Requesting the transfer of diagnostic images and reports to support clinical care - To draft/type/check/send discharge letters, onward referrals, reports and clinical update letters as requested by the clinical team. - Create RTT documentation and other enclosures to support onward referral to hospital via E-RS. - To monitor patient’s pathways from referral in order to ensure compliance with waiting time standards, using initiative to escalate issues promptly to avoid delays for patients. - To monitor waiting lists and capacity within the service, to ensure that processes are followed to allow for the timely booking of patient appointments via the Referral Hub. ### Detailed job description and main responsibilities - Please see the attached job description and person specification which outlines the main responsibilities of this role. ## Job Details An exciting opportunity has arisen for a senior administrator to support the Community Musculoskeletal (MSK) team in Ealing. The MSK service is a large and fast paced, high quality service with approximately 30,000 referrals a year. The service is central to the residents of Ealing and provides excellent MSK assessment and treatment as well as onward referral. This post is critical to the MSK team in providing medical secretarial expertise for the specialist MSK team. This post will also support management of MSK waiting lists and booking processes in conjunction with service managers and our Referral Hub colleagues. The postholder will therefore be based at Clayponds Hospital, with one day per week based at the Referral Hub (on the St Bernards Hospital site in Southall). Previous administrative experience is essential and you must be capable of managing your time effectively to meet deadlines whilst using your own initiative. A good level of computer literacy is required, alongside previous medical secretarial experience. Previous experience of using E-RS and SystemOne will be highly beneficial. You will need to be highly organised and be able to prioritise your workload in order to support our clinical team. You will require a conscientious, caring and enthusiastic approach in your role. ## Job Description To provide high quality administrative support to the above clinical service(s) within ECP. The key priority for this role is the provision of medical secretarial support for the MSK clinical service team, and supporting referral processes via E-RS. The other key priority is to support the management of demand and capacity in relation to MSK waiting lists and appointment booking processes, working in partnership with colleagues at our Referral Hub. The role may require processing of referrals and requires the postholder to provide a range of administrative duties to support delivery of team objectives. Liaising with service users, carers, health professionals and team members, the post holder will ensure that an efficient, high standard of communication is carried out at all times. Requesting the transfer of diagnostic images and reports to support clinical care To draft/type/check/send discharge letters, onward referrals, reports and clinical update letters as requested by the clinical team. Create RTT documentation and other enclosures to support onward referral to hospital via E-RS. To monitor patient’s pathways from referral in order to ensure compliance with waiting time standards, using initiative to escalate issues promptly to avoid delays for patients. To monitor waiting lists and capacity within the service, to ensure that processes are followed to allow for the timely booking of patient appointments via the Referral Hub. Requesting the transfer of diagnostic images and reports to support clinical care To draft/type/check/send discharge letters, onward referrals, reports and clinical update letters as requested by the clinical team. Create RTT documentation and other enclosures to support onward referral to hospital via E-RS. To monitor patient’s pathways from referral in order to ensure compliance with waiting time standards, using initiative to escalate issues promptly to avoid delays for patients. To monitor waiting lists and capacity within the service, to ensure that processes are followed to allow for the timely booking of patient appointments via the Referral Hub. ## Responsibilities Please see the attached job description and person specification which outlines the main responsibilities of this role. ## Person Specification ### Skills **Essential** - Demonstrable knowledge of MS Word, Outlook and Excel - Accurate data entry skills, with a minimum typing speed of 60 wpm - Excellent written and verbal communication skills - Ability to prioritise own workload - Ability to work within a team and on your own - Able to deal with difficult/emotional callers - Demonstrable use and knowledge of SystmOne - Demonstrable knowledge of the E-RS system **Desirable** - Demonstrable knowledge of E-Procurement system ### Experience **Essential** - Significant experience of working in an administrative capacity - Knowledge of the database System 1 - Understanding of Equal Opportunities and Diversity - Understanding of Data Protection / Confidentiality **Desirable** - Experience of working in an NHS setting ### Qualifications **Essential** - GCSE or equivalent in English and Maths ### Personal Qualities **Essential** - Self-motivator - Capacity to manage a demanding workload - Good inter-personal skills - Good team-player - Corporate loyalty and behaviour ## Documents - [jd ps (docx, 195.3kb)](https://www.healthjobsuk.com/documents?vdoc=10369790) - [cnwl values (pdf, 182.9kb)](https://www.healthjobsuk.com/documents?edoc=1162) - [cnwl staff charter (pdf, 684.7kb)](https://www.healthjobsuk.com/documents?edoc=2868) - [cnwl staff networks (pdf, 320.0kb)](https://www.healthjobsuk.com/documents?edoc=1160) - [cnwl reward and wellbeing handbook 2020 (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=1773) - [cnwl culture scarf behaviour framework (pdf, 710.2kb)](https://www.healthjobsuk.com/documents?edoc=2869) - [accommodation information for new starters (pdf, 120.6kb)](https://www.healthjobsuk.com/documents?ddoc=2438) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.