# Senior Clerical Officer > NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-clerical-officer/9a0e780f-5173-4f55-bfdc-77d45ea6a48e - **Markdown:** https://www.jobclerk.com/job/senior-clerical-officer/9a0e780f-5173-4f55-bfdc-77d45ea6a48e.md ## Summary - **Status:** Live - **Employer:** Betsi Cadwaladr University Health Board - **Town:** Bangor - **Region:** North Wales - **Country:** Wales - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £26,813 - £27,890 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday to Friday) - **Closing date:** 2026-07-08T23:59:00.000Z - **Posted:** 2026-07-01T10:43:09.763Z - **Source information URL:** https://www.healthjobsuk.com/job/Bangor/Betsi_Cadwaladr_University_Health_Board/Audiology/Audiology-v8050948 - **Application URL:** https://apps.trac.jobs/job-advert/8050948?ShowJobAdvert=&feedid=9002 - **Employer website:** https://bcuhb.nhs.wales ## Job Content ### Job overview Working as part of the administration team based in the Audiology Department, Bangor Hospital the postholder will be required to provide clerical duties relating principally to patient administration in support of clinical staff. We are looking for a motivated and enthusiastic person to provide an excellent service to patients in a busy out-patient department. It is essential that you have good verbal & written communication skills, excellent customer care and a willingness to help others. You will have experience of a reception environment and will have proficient computer skills. ### Main duties of the job To provide comprehensive clerical support within the Audiology Department including supervision of junior support staff. Provide clerical duties in a busy clinical department, requiring a great deal of multi-tasking. Scheduling patient appointments to ensure that patients are booked in line with local and national Access targets, organising clinics, retrieving and filing case notes, whilst using the Audiology Patient Management System (APMS). Responsible for managing ‘Referral to Treatment’ (RTT) waiting lists The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. ### Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. ## Job Details Working as part of the administration team based in the Audiology Department, Bangor Hospital the postholder will be required to provide clerical duties relating principally to patient administration in support of clinical staff. We are looking for a motivated and enthusiastic person to provide an excellent service to patients in a busy out-patient department. It is essential that you have good verbal & written communication skills, excellent customer care and a willingness to help others. You will have experience of a reception environment and will have proficient computer skills. ## Job Description To provide comprehensive clerical support within the Audiology Department including supervision of junior support staff. Provide clerical duties in a busy clinical department, requiring a great deal of multi-tasking. Scheduling patient appointments to ensure that patients are booked in line with local and national Access targets, organising clinics, retrieving and filing case notes, whilst using the Audiology Patient Management System (APMS). Responsible for managing ‘Referral to Treatment’ (RTT) waiting lists The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. ## Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. ## Person Specification ### Knowledge and Experience **Essential** - Significant experience of admin procedures in a busy NHS environment - Experience of progressing, chasing, answering queries and task related non routine activities as detailed in the job description - Experience of working in an environment under pressure and to deadlines - Knowledge of hospital systems - In depth knowledge of a database for making appointments and monitoring waiting times - Good working knowledge of Microsoft office **Desirable** - Previous experience of working in a hospital - Experience of undertaking minor repairs to hearing aids ### Qualifications and Knowledge **Essential** - Good General Standard of Education (e.g. GCSE Maths and English A-C) or Equivalent - NVQ Level 3 Business administration or equivalent knowledge and experience **Desirable** - Keyboard skills for regular use of computer systems/touch or audio typing ### Skills and personal qualities **Essential** - Excellent IT skills - Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff. - Good office practice skills - Prioritising own tasks/activities in a busy environment - Excellent communication skills both verbal and written - Ability to communicate with staff, patients and professionals at all levels - Consistent, reliable and organised - To be able to manage emotionally charged situations - Adaptable to change **Desirable** - To be able to use own initiative to problem solve ## Documents - [jdps english (pdf, 232.4kb)](https://www.healthjobsuk.com/documents?vdoc=10340343) - [sdmp cymraeg (doc, 569.0kb)](https://www.healthjobsuk.com/documents?vdoc=10340344) - [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220) - [oh form - ig ffurflen (docx, 103.1kb)](https://www.healthjobsuk.com/documents?vdoc=10340342) - [betsi cadwaladr relocation (pdf, 6.8mb)](https://www.healthjobsuk.com/documents?edoc=2818) - [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937) - [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2838) - [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075) - [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.