# Senior Clerical Officer > NHS job listing from Job Clerk for Sheffield Teaching Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-clerical-officer/2e3902e6-c98a-49b4-9186-9fb25cc868ce - **Markdown:** https://www.jobclerk.com/job/senior-clerical-officer/2e3902e6-c98a-49b4-9186-9fb25cc868ce.md ## Summary - **Status:** Archived / closed - **Employer:** Sheffield Teaching Hospitals NHS Foundation Trust - **Location:** Sheffield - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per annum pro rata for part time staff - **Contract type:** Permanent - **Employment type:** Part time - 30 hours per week - **Closing date:** 2026-08-16T22:59:00.000Z - **Posted:** 2026-08-03T00:03:10.809Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/South_Yorkshire/Sheffield/Sheffield_Teaching_Hospitals_NHS_Foundation_Trust/Neurosurgery/Neurosurgery-v8199814 - **Employer website:** https://www.sth.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen to be a part of the Neurosurgery Department as a Band 3 Senior Clerical Officer. The position requires excellent organisational skills, attention to detail, confidentiality, and a compassionate, patient-centred approach. To provide leadership and line management to the Neurosurgery outpatient administrative team, ensuring the delivery of a high-quality, efficient and patient-focused service. The postholder will be responsible for the day-to-day management of administrative processes, staff and clinic coordination, ensuring compliance with Trust policies and national access targets, including RTT. The role requires independent decision-making, problem-solving and the ability to respond dynamically to service pressures. ### Main duties of the job Supervise the outpatient administrative team, providing day-to-day operational leadership and support. Allocate and prioritise workloads across the team to meet operational demands and deadlines. Support workforce management including annual leave, sickness absence and return to work processes in line with STH Trust policy. Support team members through service changes, including implementation of and transition to new processes, ensuring new ways of working are communicated clearly, adopted consistently and embedded across the team. Support Clerical Officers with escalated operational or patient related issues; providing guidance, resolution and onward escalation where necessary. ### Detailed job description and main responsibilities Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Other **Essential** - Willingness and ability to work at other STH sites when needed ### Experience **Essential** - Demonstrable leadership experience - Experience of using databases to manage and analyse information - Experience of developing and maintaining effective working relationships with a variety of professionals and service users - Demonstrable track record achieving deadlines and targets **Desirable** - Experience working in the NHS - Experience using Connect (Oracle Health Millennium) EPR or similar EPR/PAS systems - Staff management experience, including absence management, objective setting, recruitment and performance coaching ### Personal Qualities **Essential** - Excellent written and verbal communication skills - Excellent interpersonal skills, encompassing both teamwork and customer service - Ability to work under pressure in a fast-paced environment - Flexible approach to work and ability to adapt to evolving standards ### Skills and Knowledge **Essential** - Working knowledge of healthcare targets, including 18-week RTTP - Strong problem-solving skills with ability to investigate and respond to issues as they arise - Highly developed organisational skills, including the ability to multitask and prioritise workload - Good standard of IT literacy and keyboard skills, including the use of Microsoft Office software packages **Desirable** - Knowledge of the directorate - Knowledge of STH Trust policies, including the Access Policy and inpatient and outpatient waiting list policies ### Education and Qualifications **Essential** - GCSEs including English and Maths at grades C/4 or above or equivalent experience/ qualifications **Desirable** - NVQ Level 4 (or equivalent) in relevant discipline (e.g. Business Administration, Leadership, Management etc.) - Leadership or management qualification - A-level standard of education or equivalent ## Documents - [staff benefits (pdf, 2.7mb)](https://www.healthjobsuk.com/documents?edoc=2420) - [information for candidates (pdf, 496.3kb)](https://www.healthjobsuk.com/documents?edoc=2162) - [applicants - how we use your information (pdf, 87.4kb)](https://www.healthjobsuk.com/documents?edoc=2165) - [senior clerical officer job description (pdf, 576.3kb)](https://www.healthjobsuk.com/documents?vdoc=10505524) - [senior clerical officer person specification (pdf, 128.4kb)](https://www.healthjobsuk.com/documents?vdoc=10505525) - [getting to work at sheffield teaching hospitals (pdf, 305.0kb)](https://www.healthjobsuk.com/documents?edoc=2163) - [policy statement on the recruitment of ex-offenders (pdf, 124.0kb)](https://www.healthjobsuk.com/documents?edoc=2211) - [candidate application best practice guide - please read before completing your application (pdf, 304.4kb)](https://www.healthjobsuk.com/documents?edoc=2161) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.