# Senior Booking Clerk > NHS job listing from Job Clerk for Liverpool Heart and Chest Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-booking-clerk/4732a658-e540-420f-b862-5b47d61b3987 - **Markdown:** https://www.jobclerk.com/job/senior-booking-clerk/4732a658-e540-420f-b862-5b47d61b3987.md ## Summary - **Status:** Live - **Employer:** Liverpool Heart and Chest Hospital NHS Foundation Trust - **Location:** Liverpool Heart and Chest Hospital - **Workplace type:** onsite - **Profession:** Appointments administrator - **Grade:** Band 3 - **Salary:** £24,937 - £26,598 Per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-09-16T22:59:00.000Z - **Posted:** 2026-09-04T13:13:35.852Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/Liverpool_Heart_Chest_Hospital_NHS_Foundation_Trust/Administration/Administration-v8258090 - **Application URL:** https://apps.trac.jobs/job-advert/8258090?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.lhch.nhs.uk ## Job Content ### Job overview The Thoracic Service is looking to recruit a dynamic, committed and patient focused individual to support the delivery of a comprehensive and efficient booking service for all patients from point of referral through to outpatient appointment. The successful candidate will fulfil a vital role in supporting patient referral management, coordination of appointments, availability of diagnostics and test results, and facilitation of RTT waiting times. Excellent communication and initiative is required, whilst ensuring data quality is completed to high standards. The role will involve close working with various administrative an clinical teams. Computer literacy is essential as the use of Microsoft Office and multiple hospital systems is required on a daily basis. Previous applicants need not apply. ### Main duties of the job To provide an effective and efficient booking service To be the first point of contact for patient calls. Principle Accountabilities: - Delivering an outpatient appointment service for all new patients referred to the Thoracic Service within the Trust. - Collaborating with the Surgical Operational Support Manager and Senior Operational Manager to ensure optimal use of outpatient capacity through careful monitoring of clinic schedules. - Managing patient enquiries and directing calls to the appropriate team members. - Supporting the management and maintenance of clinic templates as a key operational function. ### Detailed job description and main responsibilities JOB SUMMARY To provide an effective and efficient Thoracic booking service To be the first point of contact for patient calls PRINCIPAL ACCOUNTABILITIES ORGANISATIONAL Patient Experience - Delivering a timely and efficient outpatient appointment service, meeting established Thoracic KPIs. - Communicating inpatient appointment details promptly in line with agreed KPIs. - Handling patient enquiries professionally and efficiently. - Upholding patient confidentiality at all times. Team Working - Collaborating with the Thoracic Team to ensure referrals are processed promptly, professionally, and in line with agreed KPIs. - Coordinating cover during periods of leave or sickness. - Supporting colleagues to deliver an efficient and effective administrative service to both patients and Thoracic Surgeons. Communication - Interacting with patients and their relatives by telephone, responding to queries in a caring, sensitive, and reassuring manner, using initiative to resolve issues and escalating when necessary. - Providing relevant information to the management team and proactively escalating any concerns as appropriate. - Communicating effectively with GPs and other external agencies. - Sharing information with staff in other departments as required. - Escalating issues to management when appropriate. Policy & Service Development - Being aware of and adhering to administrative procedures and protocols relevant to the post. - Observing the provisions of and adhering to all Trust policies and procedures - Providing comments on, implement and adhere to administrative procedures and protocols. Data Management - Recording all information as required on PAS including amendments - Using Outpatient Waiting List functionality on PAS and the Thoracic Waiting List spreadsheet. QUALITY Training - Attending mandatory training in accordance with Trust policy - Participating in in-house training and updating of skills as required - Demonstrating on going learning and development related to the role GENERAL STATEMENTS - Attending team meetings where required - Maintaining confidentiality and abide by the Data Protection Act. - Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers - Ensuring completion of timely PDR/Appraisal process with designated line manager - Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times - Undertaking any other duties which are deemed appropriate to the band ### Applicant requirements This post will require a submission for Disclosure to be made to check for any unspent criminal convictions. ## Person Specification ### Skills **Essential** - Excellent communication and interpersonal skills - Ability to prioritise - Reliable and works to high standards - Adaptable to change - Able to work on own initiative **Desirable** - Excellent organisational and time management skills - Problem solving ### Experience **Essential** - Microsoft Word - Conversant with appointment booking /administrative practice - Medical terminology - Previous office experience - Working in a team - Maintaining confidentiality **Desirable** - PAS Waiting list management - Patient pathway management - Previous NHS experience - Advanced keyboard skills ### Qualifications **Essential** - GCSE English OR equivalent ### Values and Behaviours **Essential** - Upholds the Trust's values and culture ## Documents - [senior booking clerk jd (pdf, 200.6kb)](https://www.healthjobsuk.com/documents?vdoc=10571442) - [senior booking clerk ps (pdf, 160.6kb)](https://www.healthjobsuk.com/documents?vdoc=10571443) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.