# Senior Booking Assistant > NHS job listing from Job Clerk for Royal Papworth Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-booking-assistant/8a4f870d-52df-445b-b206-aa69fdf558c1 - **Markdown:** https://www.jobclerk.com/job/senior-booking-assistant/8a4f870d-52df-445b-b206-aa69fdf558c1.md ## Summary - **Status:** Live - **Employer:** Royal Papworth Hospital NHS Foundation Trust - **Town:** Cambridge - **Region:** East of England - **Country:** England - **Profession:** Healthcare support worker - **Grade:** Band 3 - **Salary:** £25,272 to £27,476 a year - **Contract type:** Permanent - **Employment type:** Part-time - **Closing date:** 2026-07-28T23:59:00.000Z - **Posted:** 2026-07-14T11:52:13.424Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9175-26-0173?employerCode=C9175 - **Application URL:** https://papworth.tal.net/vx/candidate/apply/1630?instant=apply - **Employer website:** https://www.royalpapworth.nhs.uk ## Job Content ### Job summary We are seeking an enthusiastic and motivated Senior Booking Assistant to join our Clinical Administration Booking Team based at the Administration Hub in Huntingdon. This key role supports the delivery of an efficient, high-quality booking service, helping to ensure patients receive appointments and admissions within appropriate timescales and experience a smooth journey through their care pathway. The post holder will be responsible for arranging outpatient appointments and inpatient admissions, communicating with patients by telephone, and maintaining accurate patient information across multiple IT systems. The role involves close collaboration with clinical teams, administrative colleagues, and external services to support effective pathway management. As some specialties receive a high volume of calls, the successful candidate should be comfortable spending a significant proportion of the day handling telephone enquiries. The ideal candidate will have excellent organisational, communication, and data-entry skills, with strong attention to detail and a patient-focused approach. You will be professional, tactful, and able to work effectively both independently and as part of a busy team. A strong work ethic, accountability, and the ability to manage competing priorities are essential. Full training and support will be provided. ### Main duties of the job Provide a patient-focused, high quality, efficient and complete administrative support service and customer care experience Working within a centralised booking team to include organising and booking inpatient admissions and outpatient appointments Responsibility for the delivery of an aspect of the service which will include the tasks required to deliver that service taking action where necessary, and escalate any potential issues to the Team Leader. This may also include day to day supervision of other team members ### About us Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure. Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality. The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview. For a street view tour: https://royalpapworth.nhs.uk/virtual-tour ### Details - Date posted: 14 July 2026 - Pay scheme: Agenda for change - Band: Band 3 - Salary: £25,272 to £27,476 a year - Contract: Permanent - Working pattern: Part-time - Reference number: 175-2627-AD1630 - Job locations: Kingfisher House, Huntingdon, Kingfisher Way, Hinchingbrooke Business Park, Huntingdon, Cambridge, PE29 6FH, United Kingdom ### Job responsibilities On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role. ## Person Specification ### Experience **Essential** - Previous experience of working in a customer facing role - Previous experience of supervising or supporting other team members - Experience of inputting accurate and timely data onto electronic systems - Ability to learn, understand and utilise appropriate software packages within the organisation - Previous experience of carrying out general admin procedures in an office environment - The ability to communicate basic or sensitive information to colleagues, patients and relatives - The ability to pay close attention to detail in written and electronic communication and information storage - The ability to work & provide supervision as part of a multi-disciplinary team to ensure high quality administrative support - The ability to work as part of a wider multi-disciplinary team to ensure high quality administration support - Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis ### Qualifications **Essential** - ECDL or equivalent IT experience - English & Maths GCSE or equivalent - NVQ Level 3 in Administration or Customer Care or equivalent experience ### Additional Criteria **Essential** - As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion. ## Documents - [B3 Senior Booking Assistant RP June 26.pdf (PDF, 336 KB)](document:2990144) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.